If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) Please clarify your request for assistance. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . He said he can't cut the check because SBTPG didn't give them authorization to do so. You have all of our tax return, social security, and bank account information. Sign the form. If you are having issues its because risk dept. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Why? Closed on State Holidays. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Last 4 of SSN. All rights reserved. Neither is the case in my situation and TurboTax stole over $1100 from me. Dana. The SAME HERE happened to me. I spent my last 11 years at the I.R.S. Uh huh, do you see in there any other notes "nope" These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! This product is not a loan. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. These type of people who run this bank needs to be run out off the country.. THIEVES! Products Group/University Bank policies. Need to file a complaint? Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. Check amount. Attachments. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. You dont realize all the fraud. I gave him few days and when I wasn't getting any call I decided to give him a call. **Disclaimer: Every effort has been made to offer the most correct information possible. **, **Say "Thanks" by clicking the thumb icon in a post. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. The IRS processed and funded my refund and somehow my bank returned it. Taxpayer info. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). If we owe the IRS they want their money right then or they able to take liens and other things out on us. Send form again. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. This is my 1st year doing this! I used turbotax this year because I thought it would be more convenient. Your email address. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. A whole month and issue is not fixed. MBA, Enrolled Agent. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. Please try again later, Do Not Sell or Share My Personal Information. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . "areaServed" : "US" Tax Pro Help Center Get answers 24/7 at Support. Organizing Clients for Easy Categorization. Wednesday - no check - ok call spend my lunch hour on hold, no human. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Refuse to update my information. No one has called to help. I asked for Tracking "well we normally don't do that" Write "EIP3" on the top of the form to identify the payment you want to trace. Desired outcome: Now IRS is saying I'm only getting $998 out of the original $2398. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. "logo": "https://www.taxact.com/images/schema-logo.jpg", SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. This will surely increase the credibility of your complaint. So I can be issued a check. I spoke with both companies 2 days ago, April 22, 2014. So I been calling and emailing this company that holding my money. "https://www.linkedin.com/company/taxact" Share your photos and videos with others to prove the truth of your words. Its been 7 months of waiting. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. Fees were taken out more than once but no check was EVER mailed. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Currently, check cashing at Walmart is not available in NJ and NY. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Get form response, wants @#$# number from logging into their page. Get Fax receipt. I am an Enrolled Agent. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I want to file a class action lawsuit, need at least 20 people. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Adding Clients & Contacts. Try Now! Don't they have to follow the same laws as you and I? Fees and limitations apply. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. "contactType" : "customer service", Update my account to reflect the compliance trainings its not rocket science. SBTPG has my refund held hostage too. Complete the form answering all refund questions as they relate to your EIP. Friday - No check - 3rd call - third lunch hour spent on hold. I worked for the I.R.S. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Add file or drop files here. . 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