Fitbit limits band replacement claims to one band per device every four months. Choose the Warranty on a Purchased Item option. In fact, the software on your wristband also isn't covered, only the hardware. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. If you want to continue enjoying your Fitbit, you have to buy another one. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Regarding how long Fitbits last, its actually hard to say. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. All are valid reasons to go send it back to Fitbit for a warranty claim. The one or two years is only for new devices. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Deductible. Proceed to remove item from shopping basket? If you received yours as a gift. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. It just straight-up stopped working. Buy Risk Free! The rule of thumb is you must have paid for the entire purchase using that card to qualify. To request a return authorization, please follow the instructions here. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Hi. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Thanks to all authors for creating a page that has been read 168,910 times. I really miss it. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Were very sorry to hear about the problems with your Fitbits screen. Thanks for being a member! How do I turn off and shut down my Fitbit? Compatible Device:-Fitbit Blaze Smartwatch. Good luck and keep us posted. My husband bought me the Fitbit Sense for Valentines Day. Thats terrible! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. All our products meet rigorous quality standards and are backed by industry-leading guarantees. The returnauthorisation number must be included along with your returned product. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. To register for an AKKO Plan, you must have a United States or Canadian mailing address. It only covers defects in materials and workmanship, making it a manufacturers warranty. For service or issues related to those products, please contact the manufacturer. Proceed to remove item from shopping cart? See the Fitbit. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. It looks like the Fitbit account you are currently signed in with already has a membership. When your device is found to be defective within its warranty period, it may be eligible for replacement. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? How to repair your FitBit or watch screen or face. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. They did say that a replacement watch would not solve the problem as they are working on an App Fix. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. You have entered an incorrect email address! Shipping and handling charges may apply except where prohibited by applicable law. Easy claims process online 24/7 and free local repair. Take photos of your band to prove the problems with the claim. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. If the action you attempted failed, please try again. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Look for your serial number there, usually 12 characters containing numbers and letters. And if your Apple Watch has . These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Know Your Fitbit Model When You Need a Repair. It depends on what Fitbit model you use. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. It's certainly a risk going the eBay route, so proceed with caution. Lets fix it! A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! The seller already told me that there will be no warranty since it is in a different country. . The deductibles are friendly, starting at $29 and not more than $99. Thats usually a problem with the Bluetooth connection. Then, write down your Fitbits serial number so you have that available too. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Looking for Fitbit's return policy? AU $6.35 . *This open box product may have visible dents or scratches. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. My watch face popped off and took in moisture. This limited product warranty is provided free of charge. Ive tried everything. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Which Fitbit model is this happening to? In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. New York, The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Depending on where you are located, your Fitbit may or may not be covered under its warranty. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. The warranty includes the device and wristband. Proceed to remove item from shopping cart. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. 3 I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. I asked them to note this on my case number. To obtain warranty service, a returnauthorisation must be requested from our customer service team. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. 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