The painting is subject to ordinary wear and tear, while the cleaning is not. Hertz and Dollar impose a penalty of $400. Your session has expired and logged out of profile. 2. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Discover. Like many of the other posters who have had similar experiences, the fee was for a really small amount sand. Welcome bonuses and offers are a marketing tool that. Seems like if youve been a customer of theirs for years and this is a one off mistake, theyll likely adjust it. {{features.value}} litres, Confirmation: Juni 2022. You are successfully logged in. You've reached the maximum amount of code sends. 2. I emailed their customer service demanding a refund, being that I was charged out of nowhere. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. It is talked about on so many consumer podcasts, etc. Mar 25, 2011 2:50 pm EDT. disputing avis cleaning fee 12. .c_dVyWK3BXRxSN3ULLJ_t{border-radius:4px 4px 0 0;height:34px;left:0;position:absolute;right:0;top:0}._1OQL3FCA9BfgI57ghHHgV3{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;margin-top:32px}._1OQL3FCA9BfgI57ghHHgV3 ._33jgwegeMTJ-FJaaHMeOjV{border-radius:9001px;height:32px;width:32px}._1OQL3FCA9BfgI57ghHHgV3 ._1wQQNkVR4qNpQCzA19X4B6{height:16px;margin-left:8px;width:200px}._39IvqNe6cqNVXcMFxFWFxx{display:-ms-flexbox;display:flex;margin:12px 0}._39IvqNe6cqNVXcMFxFWFxx ._29TSdL_ZMpyzfQ_bfdcBSc{-ms-flex:1;flex:1}._39IvqNe6cqNVXcMFxFWFxx .JEV9fXVlt_7DgH-zLepBH{height:18px;width:50px}._39IvqNe6cqNVXcMFxFWFxx ._3YCOmnWpGeRBW_Psd5WMPR{height:12px;margin-top:4px;width:60px}._2iO5zt81CSiYhWRF9WylyN{height:18px;margin-bottom:4px}._2iO5zt81CSiYhWRF9WylyN._2E9u5XvlGwlpnzki78vasG{width:230px}._2iO5zt81CSiYhWRF9WylyN.fDElwzn43eJToKzSCkejE{width:100%}._2iO5zt81CSiYhWRF9WylyN._2kNB7LAYYqYdyS85f8pqfi{width:250px}._2iO5zt81CSiYhWRF9WylyN._1XmngqAPKZO_1lDBwcQrR7{width:120px}._3XbVvl-zJDbcDeEdSgxV4_{border-radius:4px;height:32px;margin-top:16px;width:100%}._2hgXdc8jVQaXYAXvnqEyED{animation:_3XkHjK4wMgxtjzC1TvoXrb 1.5s ease infinite;background:linear-gradient(90deg,var(--newCommunityTheme-field),var(--newCommunityTheme-inactive),var(--newCommunityTheme-field));background-size:200%}._1KWSZXqSM_BLhBzkPyJFGR{background-color:var(--newCommunityTheme-widgetColors-sidebarWidgetBackgroundColor);border-radius:4px;padding:12px;position:relative;width:auto} .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} TL;DR - the Avis out of LAX is running this as some sort of scam, just keep escalating it and tell them you are not paying for that. They provided photos in the damage report (which they only sent me AFTER I made an inquiry to customer service), which were blurry and dark and definitely don't prove smoke presence. He's not contemplating a chargeback FWIW, just acknowledgement from corporate that the car rental business is a customer service business. It also is barred from charging customers for damage unless those customers agree they're liable or the company obtains a legal determinationfor example, from a courtthat the driver is. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Vomit or spills on the exterior of a vehicle are charged $40. Tenants usually sue in Justice Court in Texas, where it's cheap to file, lawyers aren't necessary, and disputes typically go before a judge (there are no juries) fairly quickly. All Hertz vehicles are non-smoking. Legally, the landlord is entitled to charge you for damages beyond ordinary wear and tear. {{trips.toCode}}. Avvo Rating: 10. I got a letter emailed to me while on the call stating they were refunding the charge and they did. Pet Policy. {{features.value}} Gal Website. Following advice she had read in Consumer. You are logged in as {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}. Uber may charge a cleaning fee if you make a mess in your driver's car. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including: Key / key fob. The BVRLA is the British Vehicle Rental and Leasing Association. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. $ 3652.09. and last updated 3:37 PM, Oct 17, 2019. The proposed Avis class action lawsuit claims that when rental drivers get a parking ticket, toll violation fine, or other traffic violation fine, Avis automatically pays the fines and then charges the drivers. Any reason you havent gone up the chain of command via phone instead of writing in letters? Only a kind and attentive parking lot staff member managed to sort this out with theAVISoffice but we wasted 30 minutes more, had to carry our big luggage cases once again to another car, and finally managed to pick up a car. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} Posted By : / cremation society of america coupon /; Under :man stabbed in north providenceman stabbed in north providence 4. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} These are the available options that may be redeemed. 1. "no smoking, a $250 dollar fee will apply". if you would have a flat tire they would come and fix it) or an "Airport Recovery Charge" for $55, both of which you knew nothing about. hour hours, Starting Fuel Examples include: The customer leaves the return area before a Return Agent is able to inspect their vehicle. for my next car rental reservation I used AMEX travel and Alamo because I'm really disappointed at AVIS and hope that adding one more layer through Amex would save me time in case of problems. Uber policy is to charge $80 if a passenger vomits or spills a drink on the seats or any surface difficult to clean. I would expect that dispute to be ruled in your favor. WELCOME, {{vm.customer.firstName | uppercase }}, WELCOME {{vm.customer.firstName | titleCase}}, WELCOME, {{vm.customer.firstName | uppercase}}, Welcome, {{vm.customer.firstName| uppercase}}, Welcome {{vm.customer.firstName| titleCase}}. I contacted Hertz and asked about the wave of smoking fee cases. Please update your credit card information. On average, move out cleaning services cost $40 to $60 an hour. I was once overcharge by a limo company that picked me up at the airport. If you left obvious stains and dirt on the carpet while living there, then it could be considered damages beyond normal wear and tear and the landlord could deduct carpet cleaning costs from your security deposit. For further queries use the Worldwide Phone Number List to find your Avis Customer Service telephone number. You get many advantages by choosing a rental car where smoking is not allowed. Reminds me of the time I rented a car from Enterprise. Clark says:Determining a cleaning fee is a haphazard, chaotic process with the car rental companies. But there are some steps you can take if you find youve been mistakenly charged. Other charges as outlined in the lease. Cleaning fees are assessed and charged according to the extent of damage. Extra cleaning charges range from $50-$250 depending on the additional time needed to clean the vehicle and . Only {{vm.customerData.profCompStep}} steps to go between you and Avis Preferred status. Please update the terms and condition section to go to Avis Preferred status. wow that manager is a scumbag. 1. For your security your account has been locked. If you have a question but dont want to go on the air,contact Clarks Consumer Action Center for free money help. Do I have any other avenues I can pursue? If your driver claims that you left a mess in their car, you'll receive an email explaining that a cleaning fee is being . Payment for washing or damage charges are usually first made in cash by the driver on behalf of their customer, as the depot will not accept the container unless payment has been made. Location services must be enabled to choose your For example, Budget assesses a cleaning fee of up to $250. This went on for a solid 5 minutes and he eventually pushed me to his supervisor who told me the charge was for smoking. A cleaning fee of up to $450 may be applied to the cost of a rental, should this non-smoking policy be violated. Yesterday, around 9 pm, when I tried to return a SUV to the SJC airport Avis, I ran into some issues returning the car. When cleaning/washing and damage charges are incurred, the surveyors would capture photographic evidence of the damages. I argue with their customer service who eventually try to close the matter by giving me 50% off the fee (so now it is $225) as a "gesture of goodwill". Press question mark to learn the rest of the keyboard shortcuts, Platinum, Delta Gold, Hilton Aspire, and Corporate. Message. I left a complaint with the BBB to which Avis responded with a hand-wavey "we already gave you 50% off". It did neither. You're right. I told him I now knew they were absolutely lying because I've never smoked a day in my life (which is true). Enjoy more benefits with an Avis Preferred Account. Many credit/charge cards (including Amex Platinum) will give you complimentary Executive status, and I believe theres an included discount as well (but check with your employer, as they might have one thats better). I was charged $150 2 months after returning the family van for too much sand in the car. They said they would waive it, but I wrote about in anyway. The maximum amount for which a tenant can sue in Texas Justice Court is $20,000. Step 2 - Reach out to Corporate Drivers can collect anywhere from $20 to $150 an incident by reporting damages to Uber. Take pictures of the inside and outside of the vehicle. This fee covers the extra expenses Hosts incur when getting their place ready for guests to arrive or after they leave. Welcome to Ask Clark, a column designed to answer your financial questions, bymoney expert Clark Howard. 4. We began this non-smoking policy on October 1, 2009, to ensure that all our customers drive in a comfortable, clean car. Heres how Clark protects himself from unfair rental car fees. They responded saying they found "heavy smoke presence" in the vehicle I rented and I have to pay the cleaning fee of $450. I'm a gold amex customer don't think I have status but sure I'll be thinling about national or hertz to eventually switch. Things to know about cleaning fees To activate your account, click on the link we sent to your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}}. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} They have many same and similar complaints on the BBB which have varied results. But, OP can try. Gonna make a phone call as soon as possible. "Of course, cleaning costs will vary depending on your location and the size of your property," says Daniela Andreevska, a spokeswoman for Mashvisor. Your coupon number cannot be used for this reservation due to following reason(s): Connection Failed or Some Error occurred. If youve ever tried to remove smoke smells or residue, you know its a tedious process. Don't most locations have a hose at least? Please update your credit card information. Cleaning Fee is disputed often. And with an entire fleet of smoke-free vehicles, Avis ensures that all our customers enjoy the following benefits: It takes longer to clean a car with smoke smells and residue. Your driver receives all of the fee. If the problem persists, please. Please try again later or contact Customer Care for further assistance. Car rental companies document their stuff well, so it's a likely loser. And remember that you canlisten to the Clark Howard Podcast at any time here. Please update the terms and condition section to go to Avis Preferred status. However, the Tenant Fees Act 2019 made such clauses illegal in England from June 1, 2019, so a landlord cannot require a tenant to pay for cleaning from a professional company and Letting agents cannot charge a cleaning fee, . The original man I spoke to just kept saying "Ma'am I am the one who can help you and I am not reversing this charge but I can refund you $100," to which I replied "Then you cannot help me and I need to speak with your supervisor." I rented a car from Avis in LAX in early December. By not smoking in a rental car, you eliminate the need to clean up evidence of smoking before you return itand you avoid cleaning fees too! 12/01/2022. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} By Jason Cochran. I returned the car in the same condition I got it in. When a vehicle must be cleaned of tobacco smoke odor and residue, all surfaces must be treated and cleaned. They can add 20 percent or more to the cost of your car. Some are blatant scams. I spend 6500 aprox per year on my private trips plus the corporate rentals during business trips I really deserve a better basic treatment nlt asking anything special. The car wasn't great and when I asked the employee at the gate if they needed to do an inspection before I left, they said no. This is a known scam now by car rental agencies. It wasn't on my Amex but another card they charged me $450 for some mysterious "cleaning fee." A: If La Quinta wanted to charge you a $250 cleaning fee, then it should have notified you of the problem after your stay and provided you with evidence of the damage. A smoke-free Avis fleet means youll always be driving a clean, odor-free car when you rent from us. There is a difference in how each of those items should be addressed, in my opinion. Slam 'em on their website and Facebook. I doubt that I will ever use them again, actually. The customer will be provided with another vehicle, if one is available, and no fees of any kind will be assessed. The . Which Way is Luxury Hotel Pricing Going in 2023? Your Rate Code cannot be used for this reservation due to following reason(s): Providing your age allows us to give you a more accurate rental estimate. ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} If Budget charges me the service fee only on the one day of the toll I'll accept that as a lesson learned--if I get charged the $16.75 maximum service fee for my 75 cent toll I'm an unhappy customer Just feel a bit pissed off about investing so much time for an unfair charge. I don't smoke. Call 1-800-DISCOVER, or message an agent from your online account. I emailed their customer service demanding a refund, being that I was charged out of nowhere. I've recently purchased a pretty long rental in July for more than 2700 USD rental in 20 days aprox. They wouldn't budge, but Amex ultimately took my side and refunded the difference. Thanks man. disputing avis cleaning feebig sky gift shop missoula airport. If a landlord is going to charge you for cleaning costs ideally it will be spelled out in the rental agreement AKA lease. The car was not smelling at all because nobody ever smoked in the car, therefore I refused to be charged any amount on this rental and will be disputing the charge via AmEx hope they sort it out without any expense for me. The exact size of the cleaning fee will depend on the condition of the unit, the size of the unit, the going rate for cleaning services in your area, and, potentially, local law. Drivers/Hauliers will then submit the . It sucks you have to deal with that. Want to take preventive measures? I'd go if I were you and write to Avis to have him downgraded asap. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Update. Please have your travel manager verify the discount code in SAP Concur. The coupon code entered is not valid. The "cleaning fee scam" is when an Uber driver fabricates or exaggerates damages to their vehicle in order to collect a large cleaning fee. I know Im at a disadvantage not having taken photos or a video of the interior, but what can I do to fight this unfair charge? The official notice can take up to a year to arrive, but you are likely to be charged the admin fee as soon as the rental company passes on your details. Where there is a dispute, whether it's over cleaning, rent arrears, or other damage, the deposit will be protected . My luggage was in fact delayed and the limo company charged the extra fee since they had to wait for me. Rental vehicles should be thoroughly inspected by the customer prior to leaving the rental location. A pack of cigarettes and remnants of smoked cigarettes : an empty cigarette package and remnants of smoked cigarettes are not evidence of any violation. Yeah, okay. Please check your email at {{vm.securityAssessmentSummary.otpTokenverifiers.emailAddress.value}} and click on the link we sent to unlock your account. We have re-started your reservation to ensure your profile preferences are included. ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} You were still being polite when you referred to it as an "odor." The last time I wrote about smoking fees in. There's no pre-authorization hold on the credit card. I'm really disappointed since I've been a loyalAVIScustomer in my many roadtripsacross the US and in other corporate rentals recommendingAVISbrand to colleagues and friends. The host has 14 days after your stay to assess the property and submit a claim. This reportedly denies car renters the chance to challenge their tickets or fines. We are sorry, the site has not properly responded to your request. In most cases, the Return Agent will inspect the vehicle at the time of vehicle return in the vehicle return area. Posted on May 14, 2015. Came here to say this. Broken plumbing caused by normal use. That makes you wonder why people are paying. {{vm.loyaltyDetails.points | number}} You may be able to avoid a late return fee if you call your rental car office to extend your rental before the car is due back. Damages due to tenant's noncompliance with the law. To avoid a cleaning fee, do not smoke or vape inside your Avis rental car. See our favorites for unlimited data, families and cheap plans starting at $10/month. The BBB is Yelp for old people. What if the vehicle I receive does not have a no-smoking sticker in it? I reserved a car rental thru Expedia with Budget Car rental #XXXXXXXXXXXXXX for a November 21, 2022 at 4pm Toyota Rav4 . No need to deal with them. You dont own a pet. I literally used the car for two days to go back and forth across town (I was waiting to buy a new car), no one was in it, I don't even think I had groceries in it. I've recently purchased a prettylong rental in July for more than 2700 USD rental in 20 days aprox. At $19.95 a day, Keith Gibson thought he'd be saving a lot. Usually i feel I pay enough AF to let them deal with the hassle of doing that but will try at least a call first, CAR RENTAL DEALS CHEAP: DISCOUNTS & COUPONS, https://techforpick.com/products/car-rental-deals-cheap-discounts-coupons?variant=39340951011400. He offered to refund me 50% I said no. A Return Agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at our service island at a later point in time. '+rentalHistory.pickLoc.locationCode}}. Here are some of the fees you're likely to encounter when you rent: Taxes State and local taxes fund everything from schools to sports stadiums. To echo some previous suggestions: I would attempt to call AVIS to sort this out (rather than writing a letter), escalating to a supervisor if you need to. Admin fees for traffic or parking fines can be anything from 10 (10) to 60 (60) on top of the fine. Cleaning fees are usually between $20 and $150 and there are 4 levels of severity that you can be charged with. I received a letter via traditional mail by the AVIS Operations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. Your coupon can't be used for this reservation. 1.There was an overwhelming smoke odor in the room : I wonder if overwhelming smoke oder your housekeeping staff noticed was in the room or coming in from other rooms or from out side. The cleaning fee offered to you depends on the type/size of the mess and is based on nationwide averages of professional cleaning services. I contacted Avis via their website contact form and they refunded the charge without issue. ._1x9diBHPBP-hL1JiwUwJ5J{font-size:14px;font-weight:500;line-height:18px;color:#ff585b;padding-left:3px;padding-right:24px}._2B0OHMLKb9TXNdd9g5Ere-,._1xKxnscCn2PjBiXhorZef4{height:16px;padding-right:4px;vertical-align:top}.icon._1LLqoNXrOsaIkMtOuTBmO5{height:20px;vertical-align:middle;padding-right:8px}.QB2Yrr8uihZVRhvwrKuMS{height:18px;padding-right:8px;vertical-align:top}._3w_KK8BUvCMkCPWZVsZQn0{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-actionIcon)}._3w_KK8BUvCMkCPWZVsZQn0 ._1LLqoNXrOsaIkMtOuTBmO5,._3w_KK8BUvCMkCPWZVsZQn0 ._2B0OHMLKb9TXNdd9g5Ere-,._3w_KK8BUvCMkCPWZVsZQn0 ._1xKxnscCn2PjBiXhorZef4,._3w_KK8BUvCMkCPWZVsZQn0 .QB2Yrr8uihZVRhvwrKuMS{fill:var(--newCommunityTheme-actionIcon)} Rate Code requires minimum length of 5 days. Andrea Davies, of the BVRLA, says: "If the customer rejects a charge, they should raise a formal dispute with the vehicle rental company concerned. How Do Rental Car Companies Know if You Smoke or Vape American Express also has a range of versatile credit cards with competitive interest rates and benefits such as travel insurance, cashback, extended warranty and more! Assuming youve paid with a credit card (as you should have), Clark recommends that the first thing you do is dispute the charge with your card issuer. You want your rental car to be a pleasure to drive. Kathy Adams, Leaf Group Updated December 06, 2017. Neither my husband nor I smoke, so there is no possible way the car smelled of smoke. Odors from cigarettes and vape pens can linger because they seep into fabrics. 1. You don't need a lawyerin fact, they're not even allowed in some cases. Ask them for a record of all rentals for that car between the time you returned it and the date of their damage claim letter. Press J to jump to the feed. How to Dispute Rental Car Damage Claims Download Article methods 1 Filing a Dispute with the Car Rental Company 2 Initiating a Chargeback on Your Credit Card 3 Avoiding Unfair Damage Claims Other Sections Tips and Warnings Related Articles References Written by Jennifer Mueller, JD Last Updated: February 16, 2023 References Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. 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