Product Features: Standard size, mid back task chair perfect for home office or your corporate office space. And because the platform is self-service, employees now can do tasks such as change their addresses and phone numbers, sign up for training, and work on performance reviews without approval from a manager. And the city brought in 419 police recruits since 2016, resulting in a net gain in officers. hb``e``hAXc_ 2$MF00Wttt TX)1'i 00~ba8ujcL?0Z"?rFS]QLNL;(McE"p3H|pQsN D * endstream endobj 263 0 obj <. Rely on Oracle University to provide you with a single learning solution to attain the deep knowledge needed to build expertise and get certified on Oracle Cloud services. We suggest you try the following to help find what you're looking for: Go with an industry-leader. See our page about Microsoft Teams for more information. Why City of Memphis chose Oracle While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. The service request dashboard provides an online view of outstanding and historical service requests. will be encouraged to visit the University's self-service Identity Management website. Private-sector veteran, Alexandria Smith, was hired by Mayor Jim Strickland as the new chief HR officer to improve the morale of employees and enhance the delivery of services to more than 652,000 citizens. Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. We are with you throughout your journey, with the insight to drive the right actions, and the tools to help you maximize effectiveness. Create a service request and the Oracle SaaS Support Services team will quickly answer your questions. HR Help Desk allows administrators and managers to see how many SRs are in each of the queues, as well as how many SRs are assigned to individuals. on your all devices. Dial the AT&T Direct Access Number + area code + phone number. This proactive intervention helps prevent escalations and help resolve issues before they become critical. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team. Health Reimbursement ArrangementsGroup plan O: (866). Specialized Oracle Support tools and resources at your fingertips. or . Thats correct. We suggest you try the following to help find what youre looking for: Deliver quick, consistent, and intelligent HR services to every employee. Note:If you have recently changed your password, forget and re-add all UoM wireless networks We could not find a match for your search. Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. %PDF-1.6 % Financial Hardship Assistance. Chat Hours: Monday - Friday 8:00 am - 8:00 pm CDT. Oracles Platinum-Level Support Services provide enhanced support to help increase performanceat no extra cost. By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. Once you have established a profile through the City of Memphis website www.memphistn.gov you will have online access to correct or update the information it contains. Product essentialsOracle HR service delivery (4:28), Watch the replay: Excellence in HR Service Delivery with Conversational HR. When Jim Strickland became mayor of Memphis in 2016, he promised to revitalize the citys workforce and improve the delivery of city services to more than 652,000 residents. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. Allscripts Human Capital Management Self Service (17..04.11) - AHCM ROH PROD DB. 2. CITY OF MEMPHIS ORACLE EMPLOYEE SELF-SERVICE TRAINING Oct 8 Dec 19 2012 CMEM Employee Self-Service Page ii City Of Memphis Oracle Self-Service Training Presented by CMEM Human Resources Division Contents Introduction to the CMEM E-Business Suite. Were sorry. Our engineers play an important role in the service request resolution process. Automate replies and route complex inquiries to the right HR person for quick and personalized responses. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. Using Oracles support portal, you can ask technical and nontechnical questions and search the extensive knowledge base for best practices, common questions and issue resolutions, training and more. Memphis, Tennessee. Got a Question? Access our Customer Portal Wherever You're Located, We're Here to Help With 12 worldwide sales and operations centers plus our U.S. headquarters, we offer 24/7/365 service that covers nearly every inch of the globe. Check out ourOffice of Communications page, which is a one-stop shop for contacts and common questions. Oracles cloud-based platform also consolidates all employee data into one system, making it easier for HR team members to analyze and report on employee activities and trends. See our page about Microsoft Teams for more information. City of Memphis Blue Cross Blue Shield Update. Access Support for your products: You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. Sign up Which is why Oracle SaaS Support Services engineers work with your team throughout implementation and stabilization. You can benefit from enhanced tools and processes specifically designed to serve todays results-oriented cloud customers. 311 Call Center. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store, Division of Housing & Community Development. Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at, To renew your on-premises support, log on to, For questions regarding on-premises support renewals, log a. You can even earn professional recognition with digital badges and champion levels. Automotive Technician. Location: Administration Bldg Room 100. Here are some common contacts: Mayor Jim Strickland: mayor@memphistn.gov, 901-636-6000 City Council: 901-636-6786, find council member contacts here Memphis Police (non-emergency): 901-545-COPS Memphis Fire (non-emergency): 901-636-FIRE (3473) As always, if you have an emergency, call 9-1-1. Organization/Vendor Contact Information. 1 - The City of Memphis (City) seeks comprehensive proposals from the The Oracle Self Service Human Resources (SSHR) empowers employees and managers to access . The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 E: [emailprotected] Website: https://www.benefitsmemphis.com/, Benefit/Function: Flexible Spending AccountsMedical and Dependent Care; By putting application paperwork online, city recruiters also could draw from anywhere in the country, rather than just locally. We understand that implementation is a critical time. For questions concerning your support license or support contract, please see the "Renewing Support" section. My Oracle Support enables you to track your requests and reach out to relevant support teams who can prioritize and resolve your requests faster. While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. Select the Position ID to learn more! This online community is where you can pose questions, explore ideas, discuss Oracle applications, and connect with peers. Route complex questions to the right HR person, ensuring quick and personalized HR service delivery for each employee. Facebook-f Twitter Linkedin-in. Home Global Support Center: United Kingdom. At the top of residents wish list: faster responses to 911 calls and a stronger firefighter and police presence. Oracle Construction and Engineering (including Aconex and Textura), Oracle Health Sciences (including goBalto), Oracle Hospitality and Food & Beverage (MICROS), Local Government (NetSuite for Government or Public Safety Suite), https://www.fcc.gov/general/trs-state-and-territories, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs, oracle.com/corporate/conflict-in-ukraine/russia/, Va AT&T Direct: 811 conectar a 877.767.2253, Va AT&T Direct: 800.10.1110 conectar a 877.767.2253. For questions concerning your support license or support contract, please see the Renewing Support section. Click on the "Me" icon 7 : Click on . Steel Frame built to last. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. Get input on product and industry best practices via the Oracle Cloud Customer Connect community. Unify HR data to gain a 360-degree view of each employees profile and history to learn about relevant issues. University of Memphis. The city also has recruited 363 new firefighters. Stationary Arms. The University of Memphis does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by the University of Memphis. It was designed to empower professionals across the globe to begin cultivating valuable IT skills. Email where you can be reached *. Education is key to your cloud success. The more we rely on technology in our daily lives, This specialized implementation support starts as soon as you become a customer and will last 90 days past go-livegiving you confidence that you are set up for success. For more information about Oracle (NYSE:ORCL), visit oracle.com. Are you a member of the media? The city also has recruited 363 new firefighters. Retirement & You. Using HR Help Desk, SRs can be analyzed by channel, product, queue, priority level, or agent, and can be run as infolets or customized reports streamlining the overall management process. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoringall focused on your personal cloud journey. Oracle HCM CloudEmployee Experience Demo (8:48). _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. Video: x CMEM EMPLOYEE SELF-SERVICE. The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. Talk to a team member about Oracle Cloud HCM. Saturday 10:00 am - 2:00 pm. 125 N. Main St. Room #438. Oracle Learning Subscriptions are an ideal way for implementers, administrators, and core functional team members to learn about your Oracle Cloud applications. Maintenance and Skilled Labor. Chief Human Resources Officer, City of Memphis, Read an expanded version of this story on Oracle BrandVoice on Forbes. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Division of Housing & Community Development, City Council: 901-636-6786, find council member contacts, Memphis Fire (non-emergency): 901-636-FIRE (3473). Check the spelling of your keyword search. 1681 - To Learn More, visit Title IX and Sexual Misconduct. Were sorry. Don't have an Oracle Account? Para numeros telefonicos, por favor refierase al pais de preferencia. Technical Support is just a given in today's world. Teams brings simplicity to teamwork by joining collaboration, Information Technology. For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. Provide a complete HR service delivery solution thats unified with HCM, removing the need for third-party integrations. Oracles Platinum-Level Support Services are designed specifically for Oracles SaaS customers and are included with every SaaS subscription at no additional charge. Email: umtech@memphis.edu. Oracle Fusion Help Desk 901-636-6100 Set-up self-service account General Wellness 901-636-6800 www.totalrewards.memphistn.gov Assists with resolving issues . Review the most up-to-date information with an HR help desk solution unified across all HCM processes. New. For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below. Confidently transition your workforce to the cloud. Here are some common contacts: As always, if you have an emergency, call 9-1-1.Are you a member of the media? Save time. New. The ITS Service Desk Hours: Monday - Friday 8:00 am - 8:00 pm. (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support). Finally, they were excited about the ease of using social media to publicize job openings. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, As we celebrate Womens History Month 2023, this is the first time in the City of Memphis history that allRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, At 10 p.m. tonight, an emergency warming center will open at the Greenlaw Community Center,190 Mill Avenue. Note: Any calls you make will be recorded and stored in line with local legislation unless you elect to opt out from this feature. will no longer, administratively, change passwords. Have a service request, like a missed garbage collection, a pothole, or a code violation? 311, (901) 636-6500. Submit inquiries via multiple channelsdigital assistant, SMS, email, and social platformsfor fast replies. 1 ESS1 Personal Information. To add a new dependent or beneficiary Scroll down and click on the . Death of an Employee/Retiree. Use the AT&T Access Numbers drop down menu to select the country from which you are calling. 2 1. Easily drill into the dashboard for insights on service request details, root cause trends, and support activity with analysis of service requests by status, severity, and product. Take a walkthrough with one of our experts. Support the Memphis Police Department, a 3,000 member organization, including its command structure, for computer, peripheral, network, software and troubleshooting needs, maximizing usability and . Oracles cloud-based platform also consolidates all employee data into one system, making it easier for HR team members to analyze and report on employee activities and trends. The City of Memphis remains dedicated to building and investing in an environment of health . Oracle SaaS Support Services resources use data to provide you with guidance on cloud processes and direct you to appropriate training and documentation resources. Oracle Employee Self Service Login Log on using your Username and Password assigned to all PGCPS Employees Click on PGCPS Employee Self Service listed in the Navigator Menu Click on the Employee Self Service you wish to access: Personal Information to change your address or personal data. Oracle Account email/username * If you do not know your Oracle Account username, type 'unknown'. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Via ATT direct: 001.800.872.2881; conectar a 877.767.2253. Please enter your username and password Need help? Memphis is located within Tennessee on the fourth flood plain on Chickasaw Bluff which is just below the Mississippi and Wolf River. Report them to 311 by calling 3-1-1, visiting311 onlineusing the Memphis 311 app on your smartphone.Need connections to community services? Online applications are stored on a secure site. When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. sharing, and communication all under one platform. This includes a UofM employee, friend, or ", Find Answers in the Oracle Support Knowledge Base, Submit, update, or review Service Requests, Tap into Oracle proactive support tools and best practices. You can use the311iTracker toolto check the status of your service request or find out what Service Request Incidents are in your area. Call 2-1-1 or access ourLINC database.Still need to get in touch with us? Oracle understands SaaS and the potential complexities that companies face when taking on a cloud transformation. Use synonyms for the keyword you typed, for example, try "application" instead of "software. Interested in learning more? For more information about IT security, please visit the ITS security website. This proactive intervention helps prevent escalations and help resolve issues before they . We could not find a match for your search. Protect sensitive data with a help desk thats fully managed by HR with a single security model used across all Oracle Cloud products. Finally, they were excited about the ease of using social media to publicize job openings. People to Cover . Leaving City of Memphis Employment. Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. Licensed by the NFL. Benefits 8 . Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions. The Oracle Support Portal is another great place to get answers to your nontechnical questions about account administration, training, best practices, or other questions you may have regarding your Oracle Platinum-Level Support Services. City of Memphis Oracle R12 Upgrade RFP 1 1. Annual Salary Service Requests. button if you are not adding any new dependents and proceed to # 11 9 . Essentially, our HR team is taking care of the employees who take care of our citizens.. All UofM affiliates (faculty, The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. Oracle University's Guided Learning solution offers in-application guidance to accelerate your Oracle Cloud SaaS adoption. vii E-Business Suite Home Page. The City of Memphis reduced attrition among police personnel by 25% through a combination of improved compensation and benefits, management training opportunities, retention bonuses, and employee appreciation events. Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals. Easy to assemble. It increased employee engagement by 14 percentage points, as measured by an independent survey of employee opinions about city leadership, culture, and resources. You can also: reset your password, retrieve You can also view our calendar for announcements and upcoming events, participate in industry-specific discussion forums and idea labs, and receive notifications of release updates, upgrades, and new product functionalities. Tell us about the issue and we will reply as soon as we can, usually within 24 hours. 262 0 obj <> endobj 304 0 obj <>/Filter/FlateDecode/ID[<300567D64276FC47AC3462E3E4475293><168F1BF5D42E481FAA884E64A77BD5DB>]/Index[262 63]/Info 261 0 R/Length 170/Prev 276529/Root 263 0 R/Size 325/Type/XRef/W[1 3 1]>>stream We suggest you try the following to help find what youre looking for: Oracle is dedicating significant resources to ensuring that youas the customer of a predecessor company that is merging with Oraclereceive special handling and extraordinary support during our transition of people, processes, tools, and company entities. Microsoft Teams is available to all faculty, staff and students. Video 1 is a police-issued body-wornRead More about Video footage of incident between Tyre Nichols and Memphis Police Department, Read More about Public Notice: JECDB Meeting, Read More about Memphis Convention Center Commission Regular meeting. COVID-19 Updates. Support your entire workforce with the HR service and support they need to adapt to the new workplace. You can use the 311iTracker tool to check the status of your service request or find out what Service Request Incidents are in your area. Sign up for our monthly HR Matters newsletter featuring the latest HR industry buzz delivered straight to your inbox. the more likely we are going to run into techy-glitches. Microsoft View past, pending, and future renewals. section "Add" button . It is also the largest city within Tennessee as it was home to around 653,450 people within 2013. Clearly identify which types of service requests and inquiries are trending, enabling you to proactively resolve broader issues. Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support Services benefits delivered via the Oracle Service Cloud Support site. 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Services resources use data city of memphis oracle help desk provide you with guidance on Cloud processes and direct you to appropriate training documentation! Menu to select the country, rather than just locally newsletter featuring the latest HR buzz!, if you have an emergency, call 9-1-1.Are you a member of the media by HR a... History Month 2023, thisRead city of memphis oracle help desk about Womens History Month 2023, more. Saas adoption on Forbes about it security, please see the & quot ; Renewing Support & ;. Can prioritize and resolve your requests and reach out to relevant Support Teams who can prioritize resolve!