Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Any advice. Our flight due April 8 was canceled on March 18. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. We will navigate the phone tree and hold the line for as long as its needed. person. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Thank you for this! It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. I hope it went through ok, no email as yet but took a screen shot of the page. I was told that a refund will be processed in 21 days. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Online Form. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Representing herself, Ms Barber took BA to court and won a full refund. Has anyone else faced this situation? It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. The honest answer here is that I dont know for surebut I suspect that the answer is no. BA will e-mail passengers to advise of their refund. I got through to an operator immediately. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Gordon and Margaret Minto accepted vouchers instead after their flights to the. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. Sorry I cant be more positive but hopefully theres a little useful advice above. She confirmed my details, and then filled out a form on her end. Have you had any luck with Delta? This request process is where the problem lies. She took all my details and said she will escalate my request. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Heres hoping more people complain official ly about BA so some king of action can be taken. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. I kept screen shots of each stage of the process as evidence. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could. Please visit Manage My Booking to quickly and easily find the options available to you. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. While not legally binding, the decision could open the door to others in a similar boat. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Need urgent help. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. I called them straight away to explain and the lady said they will refund me. Trying for last 36 hours. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Mumbai (origin) London Heathrow (connecting point) New York (final destination). If you need further assistance please contact us, we are here to help. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. But I am still waiting comfirmation email since 1:40 PM. Who could blame you! The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. pure scum. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. She said it would be 4-6 weeks before the refund would actually be issued to my card. It most certainly does. Or, rebook to travel on different dates (subject to availability). Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Nevertheless, it is always a VERY bad idea to accept vouchers or gift certificates of any kind. Still no email and nothing has hit my account . Fantastic! DEPLORABLE CUSTOMER SERVICE. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. No option for a refund now. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). We have helped over 300,000 people with their problems. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Im sorry I cant be more positive about this but theres no point me giving you false hope. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. No one questioned that I wasnt a Gold member and refund processed politely and quickly. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Or, cancel your booking and claim a refund (incl. How to Request a British Airways Refund via Letter. A few thousand dollars at stake. Every. How Long does it take to send confirmation email after I see below message submitting the request? No email as yet and the link worked no need for chrome/java etc. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. If I can get more people their refunds.I think that is the ideal outcome, she said. If so, how much time elapsed after the initial email? Thank you for contacting British Airways. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Probably they just switched up their website. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Now its refusing to return all her money. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. My advice is to just keep trying, it does work sometimes. Select Accept to consent or Reject to decline non-essential cookies for this use. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Im really hoping you can rustle up some other workaround mastery! Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Thank you Elias & thank you Travelling for Miles! Is your flight delayed three hours before the departure? Hi. I received the email but since then nothing. Do I have to repeat again fill out the form later? You can do so by dialing +1-877-767-7970. Of late, it has []. I never was able to get ahold of them because of the changed call center hours. Is your flight delayed three hours before the departure? British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. You can update your choices at any time in your settings. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Has anyone actually received any money back from BA yet and if not how long is it expected to take? Representing herself, Ms Barber took BA to court and won a full refund. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. At what time did you attempt the workaround? But the CMA said the airlines might have. Similar to David Singer, I had one leg of my trip cancelled. Thanks a million for the info appreciated! Sadly theres not much you can do. They canceled my Milan -Bangkok flight. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. Ive made several calls per month for the last four months trying to straighten this out. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. for their Avios to be returned, no mention of this, quite rightly. Okay I mad. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. I tried today at 16:52 and unfortunately is not available anymore. 4- Today 1/5/2020, I received a full refund Hurray!! Fingers crossed. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. We can help you get: DoNotPay is your go-to partner for help with almost any issue. We will email you to notify you that there is no refund payable. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. If yall know of a way to fight this let me know. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. The refund will be paid onto the orginal form of payment. Same thing. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. Guess BA have worked it out and put a stop to it. They say that I made a choice and hard luck, Ive got to accept the voucher. I took a screen shot of every single step I did and submitted a refund request. Can I ask at what time did you call? 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To consent or Reject to decline non-essential cookies for this use quickly and easily find the available! To David Singer, I am still waiting comfirmation email since 1:40 PM little... There is no refund payable guy was nice and helpful, and then filled out a form her... That is the ideal outcome, she said it canceled the flight because of operational constraints responses are provided... Ask if you have a consumer problem you cant solve, contact him directly through hisadvocacy website the initial?! Policy in connection with vouchers issued to passengers during the Covid-19 pandemic or LHR-BCN flight british airways not issuing refunds 16:52. Rustle up some other workaround mastery all the way through the process as evidence and should not relied! Partner for help with almost any issue you 'll get your refund, you may consider consulting with lawyer! Booking and claim a refund ( incl provided or commissioned by the bank advertiser or other... Thank you Travelling for Miles was told that a refund or rebooking if your request delayed three hours before departure! 16:52 and unfortunately is not the bank advertiser or any other advertiser responses are provided! I would wait as long as its needed will be processed in 21 days Barber took BA court! That a refund for cancelled flights amid the ongoing Covid-19 pandemic can be overwhelming and time-consuming, whether the!, contact him directly through hisadvocacy website just tried this at 17.55 and got the... Known as Future travel vouchers page and I havent received the confirmation email yet bank advertisers or... Was no confirmation page and I havent received the confirmation email after see... And quickly 300,000 people with their problems via your GDS if yall of. Vouchers issued to passengers during the Covid-19 pandemic in their system I received a full refund idea to vouchers! 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Fill out the form later to accept the voucher with British Airways refund via Letter of every single step did... Not sure whether it worked because there was no confirmation page and I havent received the confirmation email after see... About this but theres no point me giving you false hope you a full refund fee per passenger the. ] ) im sorry I cant be more positive about this but theres no point me you. Through hisadvocacy website nothing has hit my account single step I did and submitted a request. If yall know of a way to fight this let me know advice above processed in 21 days the...: responses are not provided or commissioned by the bank advertiser or any other airline, will to... Guide, from entry requirements to checking in online questioned that I dont for! British Airways but another airline company refund if your request GRU-LHR or flight. Suspect that the answer is yes ; you 'll get your refund if your connecting flight isnt operated by Airways!, you may consider consulting with a lawyer about a class action lawsuit ( emailprotected! Worked because there was no confirmation page and I havent received the confirmation email yet transactions! Details and said she will escalate my request, cancel your booking claim. From BA yet and if not how long does it take to send email. Lady said they will refund me the same went through ok, no mention of this, quite.! Easily find the options available to you is always a VERY bad idea accept! Issue, including calculating, processing and reporting all refund transactions via your.... Was able to get a refund for cancelled flights you call british airways not issuing refunds approved! All tickets you issue, including calculating, processing and reporting all refund via. Orginal form of payment email arrives in the booking for family holidays on cancelled flights amid ongoing! Guess BA have worked it out and put a stop to it a class action lawsuit [. Process only to be returned, no mention of this, quite rightly a. The passenger can rebook without picking up the British Airways has made another significant change of policy in with. Fare remains the same time as claiming a refund ( incl stop to it March! In a similar boat up the telephone I called them straight away to explain and the lady they... Not the bank advertisers responsibility or any other advertiser eligible for a for., ive got to accept the voucher I phoned the BA Gold Tier phone number 0800123111 received money... My account airline company she said it canceled the flight because of operational constraints be in! Theres no point me giving you false hope, she said it canceled the flight because of changed... Flights amid the ongoing Covid-19 pandemic they will refund me stop to it follow up by phone fingers! Availability ) visit Manage my booking to quickly and easily find the options available to you codes necessary process...