The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. I got theFault Battery soft start state error. A complete power off/on might reset it. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. This co-worker has already been invited to the Exchange portal. Installation. Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). If the problem persists after recharging, replace the battery. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. I had this same error code. Close Powerchute plus-Server. There is very high, very low, or distorted input line voltage. Now, you will be the first to know the updates from Schneider Electric. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. It looks like WhatsApp is not installed on your phone. All of four top covers do not align with APC. Please re-enter the email address. I did finally find a number that I can call with after hours support. If this value is not correct, press **+** or **-** until the correct value is returned. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). (Each task can be done at any time. Get monthly updates from Schneider Electric delivered right to your inbox. UPS does not provide expected backup time. Please check compatibility before purchasing. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. I plugged in the UPS about 20 hours ago to charge. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. Sensors / Cameras / Licenses / Accessories. Privacy Policy. This was originally posted on APC forums on 1/14/2014. after we broke the first ups trying it with the battery connected. Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. The insertion made it very difficulty. Please any suggestions? The unit shows very low or no input utility voltage. Replaced the battery and its brand new again. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. The battery connector plug is not securely connected. You definitely should contact APC support as it is an issue with the battery backup (It might be a firmware issue or hardware fault) which they will determine with you. Remove all accompanying devices. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. Does anyone here have external batteries working on their SMX3000RMLV2U? Please choose a different delivery location. Be sure that the battery connector is securely connected. Then we started getting the email alerts. The inability to charge batteries using the proper voltage/current is a fault. Enjoy! Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic Get monthly updates from Schneider Electric delivered right to your inbox. is there a chinese version of ex. It the product oem? It is not the default printer or the printer the used last time they printed. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 Privacy Policy. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. 0x012F Running latest firmware : Network Management Card AOS v6.6.4 Smart-UPS & Matrix-UPS APP v6.6.4 NMC Serial Number: (hidden) Model: Smart-UPS X 3000 UPS Serial Number: (hidden) Firmware Revision: UPS 02.0 (ID10) If anyone has any idea it'd be much appreciated. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Ensure the battery is 100% charged (8 or more hours. with GreenLightUPS RescueUPS Services - . The insertion of all four made it very difficulty. Brief content visible, double tap to read full content. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Please note that the LCD screen may be lit even though the UPS is OFF. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. It's running in bypass mode which means that the batteries cannot protect the load should their be a power problem. Temperature Operating 0 to 40 C (32 to 104 F) Storage-15 to 45 C (5 to 113 F) charge UPS battery every six months Maximum Elevation Operating 3,000 m . Enter **0** once again and check if the UPS reports back the standard setting that has been set. 4 0 obj The guide is also available on the enclosed CD and the APC Web site You do not have permission to remove this product association. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Discover magazines for computer and electronics enthusiasts. Test the input voltage with the utility voltage display. Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. None. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Find the genuine APC Replacement Battery for your UPS. I know at least for a start I will be looking up your cases and escalate as necessary. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. Then, perform a self-test. Products with trusted sustainability certification(s). Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? APC Environment - Humidity and temperature threshold. 05:12 AM. Close Powerchute plus-Server. The UPS displays a site wiring fault message. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. NetsurionData Source Integrationfor APC Smart-UPS 3000 allows you to monitor the following components:-. 2021-06-30 Send a co-worker an invite to the Exchange portal. Your daily dose of tech news, in brief. In the end the update did fix my continuous issue of undervoltage at 115.x volts. Send a co-worker an invite to the Exchange portal. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. That process would make more sense to me due to the auto-sensing the SMX's have. Now, you will be the first to know the updates from Schneider Electric. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Start a Hyperterminal session with the UPS. TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. Check the utility power supply to the UPS by plugging in a table lamp. Why? This one never worked. I have not had to contact anyone for APC maintenance in this location yet, and I am not sure where to start looking? Step 3) Are UPS internal batteries connected & seated properly? If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Full content visible, double tap to read brief content. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (Should return **Bye**). Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. You have entered an invalid email address. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. This was originally posted on APC forums on 6/8/2013. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. The UPS is protecting the connected equipment. endobj Contact is here. This alert is generated when TCP/IP stack fails and DNS network error occurs. Q: Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. There are a few steps you can take before you call however, if you so choose: 1. How to use Multiwfn software (for charge density and ELF analysis)? Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Operating. Check the utility power supply to the UPS by plugging in a table lamp. previous three experiences it will do the same thing. If acceptable to the connected equipment, reduce the UPS sensitivity. Why was the nose gear of Concorde located so far aft? 800-800-4272, Brand Representative for APC by Schneider Electric. Because of this we were told to ordere the SMX040 which can reach the battery pack, and the ups and even has a label of UPS THIS END. Do not attempt to use the UPS. Note: Ensure that there are no accessories plugged into the UPS. None. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. You will receive your welcome message soon. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . Products with electrical plugs are designed for use in the US. With Windows NT/2000, the UPS service must be stopped. PTIJ Should we be afraid of Artificial Intelligence? The battery temperature may show a reading of 59 Degrees Celsius. 15,000 m (50,000 ft) . Server Fault is a question and answer site for system and network administrators. Privacy Policy. Press the ON button once to turn on the UPS. These have been mounted in an APC NetShelter Half Height racks. Check the UPS load display. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, APC 2200 RM in a continual self-test! Through it, the red battery replace indicator goes out and the battery constants should be reset to the standard settings. I am sorry for any trouble you are having with your UPS. Any idea what happened? Select the serial port to which black serial cable is connected to. Obtain answers on your own by trying our digital support tools. I fixed it by opening up theSMX3000RMLV2U and taking out the one battery that was inside it. How to clear the REPLACEBATT state from APC UPS after hot-swapping the battery, The open-source game engine youve been waiting for: Godot (Ep. I have even tested it, at around 750VA I can sustain that load for 30-35 minutes, just like manufacturer spec. This month w Critical Events - UPS: In bypass in response to an internal hardware fault. SMX120RMBP2U unit, without changing thePCRBC117 replacement battery. Therefore the problem must be with the UPS and not the batteries. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. Step 6) If volt meter is available, measure the voltage of each battery module. Monday-Friday between 8am - 8pm EST Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Replaced with another from the same Amazon listing. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. 2022-08-19 Allow the battery to recharge for at least four hours. The unit shows very low or no input utility voltage. The best answers are voted up and rise to the top, Not the answer you're looking for? Thank you for reaching out to us. Then we started getting the email alerts. <> Rember this was a fully functional tested and working UPS just seconds before. Obtain answers on your own by trying our digital support tools. NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) What's going on? Resolution: Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. Netsurion collects and analyzes critical events, providing administrators with information regarding Battery status, Battery details, Power status, and Configuration changes. Contact APC Support for further assistance. The UPS is not connected to utility power. The UPS has shut down and the battery has discharged from an extended outage. Reviewed in the United States on January 19, 2022. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Turned off the daemon and run self test (first changing BATTDATE in EEPROM). How to disable UPS energy_saving with NUT? Found this content useful? Be sure that the battery connector is securely connected. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Switch off the UPS once again till you hear a click. This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. I am looking into purchasing a new battery pack now. xY[o6~7G)/A -"[ CUl]/Ir[e4Cq/&Y|?d6_Lrm3u\f*IP8@[g i%Aeh[Av?n(DC HJ Cb i4[h[hm>E[#XvlEY@`f. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. The UPS battery is weak due to a recent outage or is near the end of its service life. I also have a similar APC UPS, it is part of the same series. Any Help would be appreciated. Share it with a Colleague! You will receive your welcome message soon. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. This alert is generated when the following events occur - lost communication with battery packs, an external battery pack removed, battery not installed properly, internal battery temperature exceeds, battery voltage exceeds, fault exists at the battery temperature sensor and battery bus soft start fault exists on UPS. This topic has been locked by an administrator and is no longer open for commenting. The UPS is not connected to utility power. They don't have to be completed on a certain holiday.) Thank you for your interest in our company and products. I thought that the battery might be faulty at this point. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. This alert is generated when network service and web service are stopped. I will answer your question shortly through the APC system. Easily find the nearest APC Reseller or Distributor in your location. Making statements based on opinion; back them up with references or personal experience. Posted: This is with nothing attached to the other end of the extension cable. Where do I go from here? INFORMATIONAL: A battery bus soft start fault exists cleared. Please any suggestions? There was a problem adding this item to Cart. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. You may have to wait for the battery to become suitably charged before you can get a valid test though. Element properties: Target SCUtils.APC.UPS.Device Category Alert Enabled True Alert Generate True Alert Severity Information Alert Priority Low Remotable True Alert Message %PDF-1.7 Posted: This alert is generated when the following events occur minimum temperature, low temperature, high temperature, maximum temperature, minimum humidity, low humidity, high humidity, maximum humidity threshold violation exists for external Environmental Monitor sensor and integrated Environmental Monitor sensor. None. Maintenance-free sealed lead-acid battery with suspended electrolyte. The replacement battery is not properly connected. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. The UPS has been shut down remotely through software or an optional accessory card. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. This site uses cookies to store information on your computer. "Insanity: doing the same thing over and over again and expecting different results.". UPS. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Charge the battery. HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. Find the genuine APC Replacement Battery for your UPS. I came across a Smart UPS 1500 that needed a battery replacement recently. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. The change in current over the change in time shall take place in a linear my job consistered to produce the other document(-,id cards,drivers license..) tell me your problem i disponible to you. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Runs fine, carries load works like all my APC now Schneider UPS's should, and I have Many including Silicon series. If the problem persists after recharging, replace the battery. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. Do not attempt to use the UPS. It has little tabs on it. None. Sorry! Resolutions Please use the APC web interface for more detailed information. This is not uncommon in older, non-maintained equipment. APC Environment - Network management status. The UPS has been shut down remotely through software or an optional accessory card. You have to run a valid self test for the LED to clear. Found this content useful? Rember this was a fully functional tested and working UPS just seconds before. Staall is using cookies to help you give the best experience we can. Critical Events - UPS: A DC bus overvoltage exists. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. Click twice on OK. The UPS has a fault. Does anyone here have external batteries working on their SMX3000RMLV2U? All rights reserved. 2021-06-29 06:01 AM, This was originally posted on APC forums on 6/7/2013. To activate the self test it was required to press the power button for at least 6 seconds. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. Posted: Battery Technology APCRBC117-SLA117 Replacement Ups Battery for APC Smx3000rmlv2u Smx2000rmlv2u Smx3000rmvl3u Smx300 APC UPS Battery Replacement, RBC43, for APC Smart-UPS Models SMT2200RM2U, SMT2200RM2UC, SMT2200RM2UNC, SMT3000RM2U, SMT3000RM2UC, SUA2200RM2U, SUA3000RM2U, SUM1500RMXL2U, SUM3000RMXL2U Enter a **0** and the UPS reports the present value of the battery constant. However, the UPS declared it needing to be replaced after 20 months. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. I had this case escalated - did support reach back out to you with additional steps on Friday evening? The UPS displays a site wiring fault message. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. INFORMATIONAL: A battery bus soft start fault exists cleared. See how we deliver managed threat protection, Our solutions are built for service providers, Answering your toughest cybersecurity queries, Join us in-person or online to learn more. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. To activate the self test it was required to press the power button for at least 6 seconds. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. (Applicable for 120 V units only. % If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Contact Form, Facebook APC's forum quotes "The battery constants give the battery status via their life expectancy. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. Very pleased with how easy it was to replace as well. Our products are readily available in the US and Canada. This is definitely one of those "call the manufacturer" moments. This alert is generated when coldstart or warmstart occurs on Network Management Card(NMC) of APC Smart-UPS. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. The battery should be replaced. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. Brand new SMX3000RMLV2U. as in example? Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Opens a new window. This alert is generated when local network management interface-to-UPS communication has been lost. If you are using PowerChute Business Edition, stop the Agent *V service. When a message that a modem must be installed appears, you can ignore this message. Now, you will be the first to know the updates from Schneider Electric. This item cannot be shipped to your selected delivery location. To learn more, see our tips on writing great answers. As Gary says, bypass means it's running on the AC mains. Download Integration guide for more information. To customize and bent down the mantel cover to make it work. What capacitance values do you recommend for decoupling capacitors in battery-powered circuits? Batteries indicating replacement after 6 months, Reviewed in the United States on July 14, 2021.