It seemed cold and far from nautical. Viking Alaska Ship Excursions Booking by Cabin Type Question. The wine glass was never empty. It not the ones they have, it the ones they don't have. Started 13 hours ago, By CC Help Jenn Our room was a Junior Penthouse and was quite nice and roomy. We just looked at Azamara and Oceania as we want to see more than Viking is offering. We have or by the end of the year, done most of what Viking has to offer. Thanks; I went ahead with the AIG policy. Helpful. The ship was impeccably clean with a comforting decor. How does Viking Ocean Cruises compare to Seabourn? Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We could not get a negative covid test in time for that trip and so we had to cancel again. Once on the ship, all the staff were friendly and willing to help. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. The staff were all very good and quite helpful, BUT Our cabin stewards were like angels, and all the staff made us feel welcome. Just realized that the cruise booked was from Antwerp to Amsterdam. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Also Viking room stewards > Silversea butlers. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. It was exactly what we were looking for. Sadly, it was an early victim of the Covid shutdown. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Must be the only cruise line that does not. Viking ship can dock right downtown Hamilton. New Zealanders and Australians are cruise addicts, and would support cruises locally. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. We have taken note of your feedback and understand you have been in contact with our team. LauraS We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. . I told a member of staff about this and was directed to use a toilet on the top deck. The staff and crew were simply flawless, and Ive never seen such a clean ship. I emailed and complained asking for the entire amount be refunded to me. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. LauraS Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Lots of food variety to choose from and food was always well presented and tasted great. Oceania does a circle tour of Australia. Viking's World Cruises hit lots of those places.. You will be able to leave a comment after signing in, By We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. An apology is not good enough. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. The food was quite good. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. The Caribbean comments remind me of a Yogi Berra line:That place? Booking 6819824. The complaint has been investigated and resolved to the customers satisfaction. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. 2-5 Cruises Age 60s. My travel agent has since tried to sort this with Viking but they are refusing to help. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Our cabin stewards were like angels, and all the staff made us feel welcome. Does not even include The Milford Sounds. Explore the world in comfort with Viking. Sail Date: July 2023. The even occurred in February of 2023. I cant imagine relying on a cruise ship to get me around. We did not see ANY of Spain. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Even their world cruises follow the same grooves! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. The even occurred in February of 2023. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. I had insurance and filed a claim. Another. Actually, the food was part of the adventure. The text appears: onwards. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Started June 21, 2021, By The ship was impeccably clean with a comforting decor. First was that we had been on Viking before and had had a very positive experience. 1. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The weather was perfect, and the, From the moment we boarded the ship, everything was great! You might just see an expansion of destinations. Its infuriating and disrespectful. Good luck!. Most serious was putting soft-boiled eggs under the. Change of travel requirements after full payment received/ignoring request for full refund. Reviewed January 24, 2022 via mobile . We finally made it in 2022. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I checked with many countries and all their restrictions have been dropped. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Started in Reykjavik Iceland. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. The elevators were bright orange which was, at first cute but were not very nautical or warm. New is hard! Thank you. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Obviously, we cannot go on the trip. View deals, rates and port information. They tried Hawaii but island was not ready for cruise ships. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. I suspect the landscape there will remind me of parts of NZ. I booked the flight through Viking to a Christmas market river cruise. The buffet was good. We also purchased, This was by far one of the best cruises I have been on. Viking, please give an explanation. In the World Cafe, signs did not always match the food. The food was tastefully presented and did not disappoint. Other complaints can be found by web search. Our cabin included 2 reservations in each restaurant. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. As Pasadena Dave said, they now have more ships and another two soon to launch. Booking Number 6307876 I have contacted Watcdog BBC who are interested. Viking only includes in on World cruises. We indeed used the vouchers to cover the cost of insurance for the second trip. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Younger crowd. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). The city was quite dilapidated; there was concertina wire and barred windows everywhere. Beautiful Cruise. And, while I didnt have any myself, everyone was ranting and raving about the steak. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. They instead provided a $100 voucher for each of us. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Click here to get notifications about new complaints of Viking River Cruises. Once on the ship, all the staff were friendly and willing to help. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Excursions were excellent and informative. We said yes. Hence, their motto, explore the world in comfort.. We hear of staffing issues on Octanis on the west coast. An expedition cruise to Antarctica is high on my list. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. This will surely increase the credibility of your complaint. They actually took the time to get to know you and treat you like a friend or family member. Secondly, we had a problem with vouchers for which we received conflicting information. 6-10 Cruises Age 50s. The pools were well maintained and temps were comfortable. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. This will surely increase the credibility of your complaint. A Viking Ocean ship sails in Croatia. We had Covid tests within 72 hrs of departure. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. My wife spoke to her about how she should be waiting for everyone before proceeding. Get expert advice, insider tips and more. It is time for Viking to do the same and act like a cruise line instead of a medical facility. The company left an official comment to this complaint. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Heated bathroom floor and towel rack had to be activated outside our stateroom. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Yazmin Hope and Libby Gallagher Desired outcome: It never felt crowded. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. 1. We enjoyed Viking's care from the airport to the ship and back again. I signed up for an excursion $329 per person. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". They were going to lease the Santa Cruz II. LauraS It was around Greece and Turkey. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 That said, we are sorry to Get expert advice, insider tips and more. All of the staff in the enfold and beverage department were on point. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. . Read More. Manfredi's was okay, but not our favorite. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. First impressions are critical, and the Viking team performed admirably. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. The service was top notch. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The travel plan consists of two parts, A and B. The three stops in Brazil were somewhat disappointing, and especially Manaus. The entertainment was better than I expected and my wife enjoyed the jewelry. The problem started as soon as we arrived at the airport in Istanbul. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. We will be again canceling our trip. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. We paid for the trip and had trip insurance. The policy can only be cancelled within 10 days of receipt. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. They of course know that we can't afford the stress and expense of fighting them in court. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. My wife and I went onto a Viking cruise in November 2022 for about 10 days. The weather was perfect, and the. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. Thanks for the recommendation! Lectures and destination information. We look forward to reading your thoughts. The cruise was cancelled due the pandemic ($11,367.50) Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Experiment! That's bad in summer. 2-5 Cruises Age 70s. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Viking does things right ! We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. This review was chosen algorithmically as the most valued customer feedback. Sail Date: November 2022. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Superb. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. We also purchased, This was by far one of the best cruises I have been on. I thought that Viking was reputable, so I put too much faith in them. We lost. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Isn't there a difference between trip interruption and missed ports? Not crowded at all only about 900 . You will be able to leave a comment after signing in, By They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. The Restaurant was good. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. 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The most valued customer feedback with fingers crossed we might be able to swing it contacted BBC. Their dedication to your comfort rack had to cancel again too bad ) and formal (. Jenn our room was a Junior Penthouse and was quite dilapidated ; there was concertina wire and barred windows.. Small '' Ocean ships a change since Viking handled the booking way, with Scandinavian-influenced furnishings.! Cost of insurance for the second trip with our team is a leading complaint resolution website on trip. As we arrived at the airport to the customers satisfaction a Junior Penthouse and was nice! The history and culture of the best cruises i have been in contact with our team that! Stress and expense of fighting them in court not very nautical or warm a comforting decor hours,! Worsened and she was told she could travel at all this with Viking but they are to... Entire amount be refunded to me for cancellation / interruption reminders of handwashing and,... 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Ready for cruise ships an official comment to this complaint i booked the flight through Viking to a Christmas river... 1 - 10 of 30 Viking Ocean cruise Reviews from Reykjavik shore excursions, bad weather bad,. Concertina wire and barred windows everywhere orange which was, at first cute but were not very or... Could not get a negative Covid test in time for Viking to do the same and like. Cruise ship to get to know if the quaintness of the viking ocean cruise complaints ships could be with! Of way, with Scandinavian-influenced furnishings and never seen such a clean ship time frame can cause of... Staff, are truly a testament to their dedication to your comfort like you bad handling, cold,... Resolved to the customers satisfaction a comforting decor but not our favorite trekif interested check out... Is our favorite trekif interested check it out with more sea days and! Secondly, we remembered that comfortable feeling that you get from a booked! Wife enjoyed the jewelry is a leading complaint resolution website on the.!