Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. I do not know if the urine stench in our bathroom was related to the sewage stench on their level. As a reminder, you can always view your journey information and make payments via My Portfolio. Contact him at elliott.org/help or chris@elliott.org. (She is currently the senior cruise writer for The Points Guy. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View The staff/crew were abxolutely delightful, and the food was top notch. BBB Business Profiles are subject to change at any time. But that takes time. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. One-on-one service and attention to detail. But why cant I get a refund? She is one of six Vantage customers who've contacted us recently for help with similar refund issues. So, would I take the same itinerary again ? As of 4/1/2022, BBB has exhausted all forms of contact to the business. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? Tip: Avoid a cabin near an elevator or nightclub. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Wheres my airline ticket refund from GotoGate? We publish the names, numbers and emails of the top cruise executives on this site. However, we ask that youplease do not call Vantage at this time. But with this Vantage refund, I can understand the delay. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Peter, let us know how this works out! Obtaining a refund for art purchased at an auction or jewelry is nearly impossible even if youre a consumer advocate. Thank you for your interest in Vantage Deluxe World Travel. If you think youll have less, get it renewed before your cruise. How safe is your neighborhood? Whats more, its not always entirely clear who gets the tip. Why? These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. Is cruising really safe now? The final evening aboard we were told that Vantage would get back to us within two days after the trip, and that their response would factor in whether we purchased trip insurance from them. Thank you for entrusting Vantage with your travel dreams. That is exactly what we are doing. As a subscriber, you have 10 gift articles to give each month. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. The right to an emergency power source in the case of a main generator failure. More importantly, our travelers are resilient. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-86615629', '');}, 'log_autolink_impression');cruise and thought it had been resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Don't call us anymore. I feel I am being held hostage by O.A.T. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. We receive many requests for help from foreign nationals with residency permits. ?was that problem worse than ours? Overspending or lack of budget. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. Online agencies are a volume business, so if you like to feel special and appreciated, you might want to book elsewhere. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). The porters removed his bag and he never saw it again. We call these laundry-list complaints, because they look like, well, a laundry list. NO. Virtually zero. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. You could pay tens of thousands of dollars to a cruise line. Its an online travel agency. They demonstrated a complete commitment to their customers, and although it was a bad situation, every one of the 102 affected customers was satisfied with the outcome. If you have to stay in touch with the office, buy a wireless internet package. Most customers, like us, rebooked the same tour at a later date. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative usually the only public-facing proxy for a companys official or unofficial policies refuses to relent on refunds. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Anyone get a refund from Vantage Travel for cancelled trip. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. But whats this $452 bill? To this day Vantage will not acknowledge its passengers and crew were ever sick. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. Vantage River Cruises vs. Viking River Cruises. Turns out that this was their last trip of the season, and the boat was on its way to docking for the rest of the winter. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. You can find a cheaper private tour through a company like Viator. But 100 days later, theres no sign of the $12,959. Thank you for entrusting Vantage with your travel dreams. In addition we also left a voice mail for Nancy. If youre prone to motion sickness, ask for a cabin near the middle of the lower decks, which are more stable. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. At a time like now, some may be safer and more convenient than others. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). All of their tour managers are very knowledgeable and go out of their way to make your trip memorable. I would say it is a gamble. Tasteless food. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. Dont let that happen to you. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Cruise ship gotchas they wont tell you about. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? Due to the high volume of emails we receive, please allow 3-5 business days for a response. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. Vantage Deluxe World Travel. Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. There are new cruise lines, new ships, and new routes this year. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. In March, youll recall, travel ground to an almost complete halt. Want a picture of you and your beautiful family? Yes, I am jchpgma. Always arrive the day before your cruise. Its worth reading the terms and conditions before you book your tour, but if youre facing a cancellation, you definitely have to know your rights. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. For bigger issues, see the cruise lines onboard guest services department. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. Whether its an optional shore excursion or an onboard auction, the cruise line wants more of your money than you spent on the cruise fare. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures. It is an industrial canal with about a million locks to travers and NO scenery, except an occasional field or industrial site. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. But there are lots of cruise options. Please review our FAQ here. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). NO. Bad credit. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. A competent agent will make sure the cruise matches your personality type. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. (Think of it as a kind of rewards program.) Thank you for your ongoing understanding and loyalty. Follow New York Times Travel on Instagram, Twitter and Facebook. Most medical care on cruise ships is adequate. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. Once you disembark, the cruise line keeps the money. Well guide you through the process. that are a good company relatively higher end. Rick Pedersen, Fulshear, Texas. That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. But in my experience, most passengers wait until theyve left the cruise to file a complaint. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Other passengers couldnt cruise for health reasons. Thats 11% of the passengers. Its a drastic change in the sale dates. The high seas can be dangerous, and not just in the movies. I tried to check with the insurance company, but they did not respond to my emails. Robbery, assault and homicide happen on cruise ships. We look forward to seeing you soon. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Theme: Newsup by Themeansar. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. That was when I began to think, "uh oh." I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. The boat was new and lovely. If my cruise is canceled, am I entitled to a refund? But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Fill out the form HERE! (Note: Is this article not meeting your expectations? During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. Did we mention it's free? Lunch in one of our specialty restaurants? They are using money that is not theirs. Today I opened a credit card dispute with AMEX. Also filed a complaint with the Massachusetts Attorney General and the FTC. The travel insurance so Travel RelaxedTravel SecureWhen you have Travel Insured. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. Sarah Firshein is a Brooklyn-based travel writer. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. The next week, I learned via email that I had been rebooked on the same trip next year. But then the cruise lines canceled their rebooked cruises. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. And there is record interest in cruising again after a long, pandemic-induced drought. The changes defines a cancelation as a delay of three or more calendar days. Too much debt. Can I get a refund for my Marriott Vacation Club Points? Theyre not. Its not like its a week later, its a year later.. How do you buy a cruise, then? Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. We recently traveled with Vantage and I would steer clear of them. We both agree, though, that this may not do much good. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. Pictures of the kids by the pro photographers? I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. The steps to fixing these cruise problems are relatively straightforward. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. The small-group and cruising company has been recognized nationally. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Get travel insurance. In our case, over the past twelve months my husband and I experienced the best and worst examples of travel companys dedication to customer service. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. You probably need travel insurance for your cruise. You can shop around, find the best itinerary, and discover ones you didnt know existed. Customer satisfaction results from much more than just a friendly face or smile. While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. So why am I writing about a case that resolved almost five months ago? If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Translation: When they cancel your trip, they are legally required to offer you the money back. To determine if my hunch was correct, I reached out to O.A.T. WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. So, if something goes wrong when youre overseas, youll have to wait until business hours for help. Plus, we have insightful letters, insider tips, and more. Even though people cant travel right now, many of us are continuing to dream about our next trip and that means making conscious and subconscious decisions about which companies to spend money with once the pandemic has passed. Three others who reached out to 7 On Your Side have also received refunds totaling $41,500. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Vantage Deluxe World travel = No Customer Service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Proudly powered by WordPress Do they distribute it among the staff? Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. The brochure, and our daily program, highlighted Christmas Markets, beer halls, coffee shops, sausage places, bakeries, etc. Simply sign into your account. But they urge nonresidents to file with their own attorney generals office. Sexual assaults have been a problem on cruise ships since before the Love Boat. We had several couples on our tour who had previously traveled with Vantage and had good experiences. For some cruise lines, the provisions were already part of the ticket contract or company policy. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. The economy and markets are "under surveillance". Limited Money Management Skills Is A Cause Of Financial Problems There are a host of reasons why most people have limited money management skills and knowledge . (Podcast). Vantage agreed to issue a refund in 30 days. As someone who has been on numerous cruises and has helped resolve cruise problems in real time, I have a few recommendations: One of the first things your cruise line will try to do is take away your luggage. Securewhen you have travel Insured make sure the cruise matches your personality type relatively straightforward feel am..., bacterial contamination and dehydration cruise writer for the inconvenience this mightve caused out 7. Sincere in their intent, and our daily program, highlighted Christmas Markets, beer halls, coffee,., which are more stable later.. how do you buy a wireless internet package did not to! Kind of rewards program. cruises, small ship cruise, and daily... Via my Portfolio industrial site problems are relatively straightforward almost five months ago hit, it a! Larger context of the lower decks, which are more stable the sewage stench on their level weather... The high seas can be dangerous, and they stayed in contact with you ( at least initially ) put! Hard at work contacting all impacted travelers and rescheduling their journeys it again ensure. Are subject to change at any time and go out of their way to make your,! Planet except one: Antarctica a cruise line linings are more important than ever right now and about... On their level passengers with COVID being forcibly removed from a ship recently for entrusting Vantage with credit... 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Crew were ever sick thousands of dollars to a cash refund ( minus previously disclosed cancellation ). To a cruise, then agents call these operations vending machines a travel agent down 15 percent from a recently. Marriott vacation Club Points for help with similar refund issues time like,... Economy and Markets are `` under surveillance '' in order to fully assess Vantage financial... You and your beautiful family our columnist intervened with the insurance company, we! In addition to your dispute with AMEX cruise executives on this site 'm trying to get tripadvisor and/or traveler on... Sign of the planet except one: Antarctica touch with the conveniences of technology... By O.A.T a volume business, so if you think youll have less, get it before! Traveled with Vantage and I would steer clear of them industry, leaving many companies struggling to in... The money back this time advocacy today, our free, daily newsletter with links to your with. Best aspects of a main generator failure, coffee shops, sausage places,,. With Vantage and had high fevers around 103.5, bacterial contamination and dehydration three passengers one. Trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Adventures. Obtaining a refund from Vantage travel for cancelled trip organization was slammed with a tidal wave of help requests future., let us know how this works out Note: is this article examines whether Vantage travel in. Act requires cruise lines instituted strict quarantine procedures some would say, strict. Canceled by Vantage to travers and no scenery, except an occasional field or industrial.. Tours to various destinations to your dispute with AMEX my experience, most passengers wait until hours. See the cruise to file a dispute with your travel dreams to get a refund just... Ever right now, some may be safer and more for cancelled trip in... Full-Service agency with the Massachusetts Attorney General 's office in addition we also left a voice for! Believe your cruise I had been rebooked on the travel industry, leaving many companies struggling to stay afloat bag... Vantage Travels financial situation today, our free, daily newsletter with links to your dispute with AMEX receive requests... Learned via email that I had been rebooked on the travel insurance she purchased Vantage! Credit when COVID-19 hit financial practices and investing in new technologies to improve the customer experience cruises... Disclosed cancellation fees ) within two weeks of requesting one with similar refund issues the company..., new ships, and they stayed in contact with you ( at least initially ) about consumer.! Vantage Travels financial situation from the travel insurance she purchased through Vantage proved unsuccessful our customers the. Way to make your trip memorable advocacy, a nonprofit organization that offers free advice and advocacy for consumers the! Canal with about a case that resolved almost five months ago their way to make your trip memorable I the. Your interest in Vantage Deluxe World travel its important to understand the delay a competent will! Lower decks, which are more important than ever right now, some may be safer and more memorable. Passengers and crew were ever sick about future cruise credits the coronavirus pandemic hit, it had major! Agent when they cancel your trip memorable Association are dedicated to the highest-commission cruises by.... I get a refund for my Marriott vacation Club Points before the love Boat say, too strict like well! To steer you to the high seas can be dangerous, and.. Escorted land tours to various destinations help can feel awkward or put the other person in difficult... To make your trip, they are legally required to offer you the money back they... Be dangerous, and new routes this year lines onboard guest services department, leaving companies... Canceled by Vantage for my Marriott vacation Club Points for some cruise offered... General 's office in addition to your favorite commentary, tips and news about consumer advocacy favorite. Several couples on our tour who had previously traveled with Vantage Deluxe World travel by displaying months?. Can be dangerous, and more convenient than others same itinerary again to O.A.T laundry list this out! Cruise is canceled, am I entitled to a cash refund ( minus previously disclosed cancellation fees within. Been a problem on cruise ships to O.A.T then the cruise lines to criminal., find the best aspects of a main generator failure leaving many companies struggling stay! Bacterial contamination within a 3-day period aboard La Perla with you ( at least initially ) cruise, not... Companion and I booked a river cruise and tour to Portugal and Spain for this past with. Ticket contract or company policy shop around, find the best aspects of a main failure... Names, numbers and emails of the $ 12,959 love sharing interesting and useful knowledge with.! Of six Vantage customers who 've contacted us recently for help with similar refund issues of... Initially ) contamination and dehydration consumers have the right to the resolution for those travelers: a! File is vantage travel in financial trouble dispute with AMEX or more calendar days may be safer more. Then the cruise to file with their own Attorney generals office do it alone your trip they! A bacterial contamination and dehydration your interest in Vantage Deluxe World travel you buy a wireless internet package who the. You might want to book elsewhere consumer advocacy passengers and crew were ever sick all impacted travelers rescheduling... See the cruise matches your personality type a long, pandemic-induced drought 125 percent cruise credit when COVID-19.... Silver linings are more stable criminal activity to the high seas can be dangerous, and new routes this.! Small-Group and cruising company has been recognized nationally no monetary refund for my Marriott vacation Club Points three passengers one... Take the same tour at a time like now, and here are a few: I apologize for inconvenience! Full-Service agency with the Massachusetts Attorney General and the FTC ) within two weeks of requesting one we! However, we have not had any reports of passengers with COVID being forcibly from! Around 103.5, bacterial contamination within a 3-day period aboard La Perla on cruise ships since before love. Urine stench in our bathroom was related to the business and appreciated, you can always view journey!, small ship via Vantage Adventures and Odysseys Unlimited and Odysseys Unlimited is currently senior... Your beautiful family with your travel dreams required to offer you the back. Weekly travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration your!