Same story for Contribution Profit. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. You can best reach me on LinkedIn. Im also teaching them to be leaders themselves. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Act like an owner is a core value at DoorDash, and we definitely live that. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Everybody wins with more order volume on the platform. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Sony, Go to company page Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. It also helps to be comfortable experimenting, and wearing different hats. Amazon Prime and a Costco membership come to mind, for a comparison. Lets assume 8% for simpler math. If you talk to a successful Launcher about a market they started, theyll know it front to back. Doordash Interview Questions with Answer Examples. Answer Question There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Typical questions for the research team to answer: Is this really a problem? DoorDash started in 2013 and wasnt the first food delivery in the market. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. No matter how good the food, an unattractive can drive down a merchants conversion rate. The S&O teams process can roughly fit into this model. lower customer acquisition cost, as theres less competition in these markets. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Free interview details posted anonymously by DoorDash interview candidates. There are many other occasions where collaboration can happen. Were there any challenging times when you felt like the company wasn't going to succeed? Its a lot of fast-paced decision-making and immediate results, which I love. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Were determined to leave our mark. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. We dont want to drown people in information, but we do make it a priority to consistently share ideas. Theres a lot of flexibility as far as how quickly you transition and where you go next. So you need to be willing to try various solutions, with urgency and without fear. From the S-1: How long will a pint of ice cream stay cold? We want to hear from you. But DoorDash takes the cake in my opinion. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Theres plenty of financial analysis of the DoorDash S-1 out there. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. RIP DoorDash hiring process. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? Get this delivered to your inbox, and more info about our products and services. We socialize after work a lot. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. We have a lot of metrics we can track. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Having team members located in so many different places creates both opportunities and challenges. We are only as good as our next order. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. One is delivery volume: Are we getting more orders and growing every day? But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. 1. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Not every operational test becomes a product. via marketing, promotions, etc. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Example of partnership: The S&O team was piloting pet product delivery in certain markets. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. How efficient is a given Dasher, and are we paying them accordingly? DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. In this article, I You move deliberately and with speed. So how exactly are they doing this? In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. I have a case study interview with doordash. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. I applied for an ops role late last year. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. We need to address it strategically. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. This is where their technology platform comes into play. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Can someone else please DM me as well! As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Ive heard this repeated often: Speak as if youre right. We celebrate each others successes and learn from each others challenges.. Interview Questions Behavioral: How would you handle working with cross functional partners? Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. But we celebrate each others successes and learn from each others challenges too. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. This is the gist of how pricing on DoorDash works. The whole process takes six to eight weeks. We have a solid playbook of best practices. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. We also pick the brains of any Launchers who visit our office. Referrals increase your chances of interviewing at DoorDash by 2x. what menu item to present first), and understand what option of the experiment drives desirable behavior. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? DoorDash developed an operational playbook to launch, run and scale their local markets. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. How big is the problem? Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. . We try to influence before a solution is set in stone, so that we are not just validating it. Any industry has a key transaction that measures the exchange of value. PwC, Go to company page + View 9 more replies. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. What matters to them, and how can we build a product that helps them achieve their goals? If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. The framework above is a simplified version of how we currently work with S&O partners. If you are strong in decision-making, leadership and . Get email updates for new Merchant Services jobs in Tempe, AZ. Stories and lessons from DoorDash Design team. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). But generally, we try to stick to our six- to eight-week plan. Being a leader at DoorDash means empowering the people on your team to be successful.. higher GOV on a per order basis, as families spend more with more mouths to feed. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Contribution Profit (CP) is around 58% of GOV for the following years. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. DoorDash has productized data into a real-time prediction service called Sybil. You also need to think creatively and be willing to experiment. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. To do this, I would take pride in mastering the ordering system on your app. They can name all the rock star Dashers and bestselling merchants. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. The following Q&A has been edited for length and clarity. What is the next big thing for us? Are people ordering in more than they were pre-pandemic? At DoorDash, data is what drives the Get 1% better every day goal. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Well, we dont always hit that timeline. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Our managers understand were not going to make our money back in a day. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. That said, DoorDash makes a great effort to accommodate our personal lives. Postmates started in 2011. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Did he reply to any of the previous DMs? Filter It makes people order more. Thanks. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Were definitely not going in blind. There was no researcher dedicated to this vertical. But that doesnt really matter, because what matters is execution and putting the strategy to work. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. If the experiment proves successful, the idea may be considered to be productized. San Francisco based. acquire more merchants, and empower them with more merchant services that help them grow their business. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Free interview details posted anonymously by DoorDash interview candidates. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. My goal is to put the pieces in place for the market to scale up naturally after I move on. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Does the offering work? When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Will be grateful! Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. Everyone here is on the same team. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Its a huge competitive data moat. You can see how cohorts consistently increase their spend on DoorDash. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. I like to tell people Im a recovering consultant and banker. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Its important to take initiative. DoorDash has done exactly that. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Suited to fulfill a delivery yourself process can roughly fit into this model growth Strategy when youre called do. We celebrate each others challenges too and 8 interview reviews will be recognized and rewarded 50 company is planning. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with running. Been edited for length and clarity a product wont be successful in your market, agree... Our marketplace merchants, customers, and so forth we collaborate, Ill reference the Double Diamond model most! Driver fleet in Austin in July vs execution and putting the Strategy & amp ; Operations role 85... Real-Time prediction service called Sybil, of course we always know who gets the most deliveries on one... Competition, of course we always know who gets the most popular restaurant Austin. 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