More specifically, they are unable to login using their credentials. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. From there, you can view or pay your bill. Unplug your router (don't just press the power button). The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Source. ^Whitney, Hello Raemond! 5,000. View Frequently Asked Questions. Generated from Reports Received from Affected Users Within Last 12 Hours. Try these tips to troubleshoot problems you think might be on your side. Internet speed issues - 13 %. We are currently working to resolve this as quickly as possible. Go to the Outage Refunds product on DoNotPay. Once you sign in, go to Support and click Service status/Check your service status here. 2010-2023 CableTV. Sorry everyone :(. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Customer service from Optimum. It is common for some problems to be reported throughout the day. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Is Google Drive Downor Is It Just You? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. If this does not help, pleasemessage us. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Social platforms like Twitter are full of users expressing their annoyance with the situation. The problem could be in the phone connected to the cable modem. There are usually signs that help you figure out what's going on. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. ^Whitney. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Let's get started today. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. At the moment, we haven't detected any problems at . However, they didnt provide any ETA for the fix. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Problems in the last 24 hours in Murphysboro, Illinois. Useful comments include a description of the problem, city and postal code. All rights reserved. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. 2. Twitter: @jean_ERdC. It never hurts to plan ahead for a customer service call. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. The following are the most recent problems reported by Optimum users through our website. However, it could also be a random problem on your side. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. This article includes: Ways to check for large-scale outages across Optimum's network. Criterion Digital 2023. To report any service issues. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Please let us know what issue you are experiencing with Optimum: Thank you for the report! We are always here to help! We can't get your messages right now. You can also sign up for paperless billing online. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Are you experiencing issues or an outage? All good -- a heads up before service drops would be nice, though, when it is scheduled. Outage reports and issues in the past 15 days originated from: Tips? Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. The latest reports from users having issues in Johnstown come from postal codes 80534. Facebook - Optimum The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Get the Latest Tech News Delivered Every Day. See if Optimum is available for your home. Having problems? 5 days without internet and the issue is still NOT resolved. Switching to @fuboTV this weekend. I've tried to make her switch for years but you finally convinced her. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. My 70+ year old mother has been a loyal @optimum customer forever. @OptimumHelp You aren't here to help. Cable & internet went down here a little before 8am. Get more . After a couple of "pandemic" misses. We appreciate your patience and stay safe. Everytime she calls for help they bully her and blame things such as her brand new TV. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Latest outage, problems and issue reports in social media. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. You can pay your Optimum bill in person at an Optimum store or payment center. You did everything to make her day miserable. 2. Stay updated on the latest products and services anytime anywhere. Please try again later. Today they made her cry and this weekend we cut the cord! To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Invalid Optimum ID, please complete all fields. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Read on for details. In the last three months, how would you rate Optimum? All trademarks and service marks are the property of their respective owners. Leave a message in the comments section! Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Once you complete the sign-up process, you will receive email notifications regarding your bill. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. I would like to look into this further for you. Verify your account information. @optimum is the King of unsolicited junk mail for a service that I never ordered. 866-347-4784. Business. My 70+ year old mother has been a loyal @optimum customer forever. Twitter: @OptimumHelp 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If so, please DM the full name and address associated with the account. If you have any tips or frustrations you wish to share, please leave a message in the comments section! We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. The following are the most recent problems reported by Optimum users through our website. The outage in Optimum internet service appears to primarily affect New York City. See if Optimum is down or having service issues today. How to Get Compensation for an Optimum Internet Outage. 2023 CSC Holdings, LLC. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Are you experiencing issues or an outage? Everytime she calls for help they bully her and blame things such as her brand new TV. We are currently gathering information in anticipation of their upcoming franchise renewal. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Source. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. The local store will gladly add to your account but isnt allowed to cancel anything in person. CDC: https://emergency.cdc.gov/. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Staying connected during storms is critical. Did you know you can be compensated for losses if your internet goes out? Please feel free to DM the full name and address associated with the account. ^Mark Make sure to report and "downvote" such posts. Sign up for text messages, so you get the latest information texted right to your phone. Sit back and relax while we do the work. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Get answers and information on your cable TV, phone and internet services. An outage is declared when the number of reports exceeds the baseline, represented by the red line. New updates are being added at the bottom of this story. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. 5. Is Straight Talk Down Or Is It Just You? 5 days without internet and the issue is still NOT resolved. 2,000. I am terribly sorry to hear that you are without service at this time. . Enter your zip code below to find the right internet and TV service for you. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Skip to main content. I am terribly sorry to hear that you are without service at this time. This raises the question, donthey have any customers under 70. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. We are currently experiencing technical difficulties with our Optimum services. Leave a message in the comments section! Useful comments include a description of the problem, city and postal code. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Select which outage you would like to report (power, internet, cable, and more). We advise not to turn the modem on and off to ensure the battery remains fully charged. All good -- a heads up before service drops would be nice, though, when it is scheduled. However, it could also be a random problem on your side. Service outage restoration efforts will continue until all impacted customers are back online. Wait for it to restart and reboot (this can take several minutes). @optimum is the King of unsolicited junk mail for a service that I never ordered. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Frustrations? Check for outages. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Why not let DoNotPay handle your claim on your behalf? This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Those are pretty lousy hours if you work outside of the home and cant call during that period. Optimum has been having an outage since midnight that is effecting most of the tri-state. {{#query}}Nothing found for query "{{query}}"{{/query}}. ^Angie The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Comes out to $2.86 a day. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. iPhone v. Android: Which Is Best For You? If you are having issues, please submit a report below. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. I was without internet & phone for 7 days. Realtime status of outages and problems with service providers. Try visiting the following official links: Hello Marc! You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Having an outage is declared when the number of reports exceeds the baseline, represented the! Working for many 70 years old when their service does n't have to... The prompts to restart and reboot ( this can take several minutes ) the...., messaging, or phone issues on your side Within 20 minutes after it completely! Paperless billing online service have been happening steadily in recent days is currently down or having service issues.! 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