Please let us know the outcome or if you have additional inquiries. Actually I never had any issue getting desired resolution and refresh rate from HDMI. If nothing else can be done, just close this case. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. You may re-send via your Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. This is a nice puzzle Waiting for your comments. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Forgot your Intelusername One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). for a basic account. Download and run Intel System Support Utility for Windows. and our 6. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? As per this thread below it was suggested that USB-C - to DP is a way to go which was great. Please do not enter contact information. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. I don't want to attach this publicly. 8- Once the latest driver has been installed, enable the internet connection again. Under settings you have to enter the admin password, find the settings for single and dual display. We could fix it in RPi, but not for Intel NUC device. This is the USB C port closer to the 12-20V DC Input Jack. Maybe you have a problem with the fan it selves? I hope this articulates the issue i am having. Privacy Policy. Thank you very much for your response and for these new details testing with different monitors. The information includes which ports to use and the maximum resolution. // Performance varies by use, configuration and other factors. If you require a response, contact support. For more complete information about compiler optimizations, see our Optimization Notice. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. We have not heard back from you, so we will close this thread. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Select Device Manager. The USB-C one when powered on, make the first, connected via HDMI, start flickering. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. When you purchase through links on our site, we may earn an affiliate commission. You may contact the ASUS* support for a (newer) firmware update. So the Cables go directly from computer to screen. Because you mention that also in sleep mode you do here noise. You can easily search the entire Intel.com site in several ways. I noticed that 8336 is now available but I will wait for your reply. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. For more complete information about compiler optimizations, see our Optimization Notice. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. With the information, I will resume the investigation of your issue. Is this a new device? 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Some of the computer specs are below. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. 4. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. Please make sure to select your country or region and to contact us within your local business Support hours. All drivers are updated. Is the fan running in sleep mode? https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Please make sure the monitors in question are connected to the computer when generating the report. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. // Your costs and results may vary. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. 5. 1. You can check this further with the display manufacturer Lenovo. It offers a great mix of speed, reliability, outstanding customer service, and affordability. Purchase a cable to connect directly from the Intel NUC to the display. I have attached a screenshoot during startup. 7. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. Hi, I had such a great response from the team here so posting another one. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. HDMI 2 can output a maximum resolution of 1920x1080. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. You can find more choices in our best computer monitor roundup. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. 1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. See Intels Global Human Rights Principles. Or are you using any type of video adapters, converters, or dockings? having similar issues using Intel NUC running Win10 with 2 external monitors. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. The Intel sign-in experience is changing in February to support enhanced security controls. I tryed what you suggested. So, again it is an issues between the NUC and the Asus monitors. Sign in here. 1- How many Intel NUCs do you have that are affected by this behavior? We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Is is not very loud and it is depending of power options. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Click the menu where it says "Summary" to change to "Detailed View". I had this with one of my desktop PCs. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. By the way, I removed the Intel graphics driver and rebooted the system. 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I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! So is it only one "Graphic Thunderbolt port which is suppose to work?" Thank you for posting on the Intel communities. For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). In my case only HDMI was working and now I could select 2560x1440. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. No display ona multi-display setup via HDMI and DisplayPort*. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. Regarding your question about the Logs, I assume you mean the SSU report. Or am I wrong? By default, Intel SSU will take you to the "Summary View. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. For more complete information about compiler optimizations, see our Optimization Notice. 6.3- To save your scan, click Next and click Save. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. profile. Hopefully Intel will fix this soon. EreskiFebruary 20, 2020, 6:35pm #28 Hi. I have tested fan off and the same sound is there. Thank you for the feedback. for a basic account. If you sign in, click, Sorry, you must verify to complete this action. 10/18/2022. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. It seems some kind of administrator setting is released when SSU is run. Please provide details. C) Software issue, the driver is broken and does not send signal to the monitor. Ensure your Microsoft* operating system is up to date and run any pending updates. Do you use predefined fan profiles, like balanced without any tweaking them? The U2419HC works fine via a DP connection and using DP MST. Thanx@n_scott_pearson for the quick response on this. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Here I noticed something very strange. All my monitors can handle a resolution of 2560x1440. All laptops and surface tablets connected to these monitors have never run into any issues. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. PS: Cables are brand new and has been tested and works perfectly fine! But no difference. To my regret I can't help you more. It looks like a combination problem of the NUC11 and the Asus monitors. Thanks for the explenation. I know i have many USB disk connected to the machine but this has not been an issue before. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. I've updated all the drivers. Heres how it works. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Sorry, you must verify to complete this action. If there is anything I can do to help you guys in solving this issue please let me know as well. All postings and use of the content on this site are subject to Intel.com Terms of Use. Click on "Detect" in Detect other display line. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). There is a 30-day money-back guarantee, so give it a shot today. You may want to download and install other drivers found in the Download Site. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. No idea what this is. When adjusting PCI Express LSPM from MAX to OFF it is loudest. 2. // See our complete legal Notices and Disclaimers. Thank you for your response and all the details provided. Sign up here Locate the display controls and switch to the correct input port. It does work if I run the connection over HDMI --> DVI. orpassword? Scroll down and click . A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Anyone at Intel actually testing these things? Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. We appreciate all feedback, but cannot reply or give product support. Yes, I tried 8280 and also 8322 with the same results. Finally, have you checked if there are firmware updates for your displays? Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Sign up here Both monitors can handle a resolution of 2560x1440. Maybe this is some incompatibility issue, I don't know. We have many different NUC builds, but the issue seems to persist across them all equally. How long you have had yours? You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. I connecten 2 Asus monitors to the NUC, both are exactly the same. If you sign in, click, Sorry, you must verify to complete this action. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. profile. If you sign in, click, Sorry, you must verify to complete this action. ", Click on the menu where it says: "Summary" to change it to "Detailed View. Right-click the Realtek USB GbE Family Controller and select Properties. Continue with the on-screen directions (if applicable). For more complete information about compiler optimizations, see our Optimization Notice. The RTX 3080 offers multi-monitor support. By signing in, you agree to our Terms of Service. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. The problem is when I have the two connected at the same time. // See our complete legal Notices and Disclaimers. I have also put in a "USB Disk" and that did work I.E I could access my files. Sorry, you must verify to complete this action. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. Varies by use, configuration and other USB devices to confirm that none of the NUC11 and the same Version... We as a community are not involved or have visibility in the download site could connect any... Information, I assume you mean the SSU report display ona multi-display setup via HDMI, start flickering or! Automatically, Windows update does n't always have the most recent driver updates out electical socket in order shut-down. We could fix it in RPi, but can not reply or give product.... Are brand new and has been tested and works perfectly fine few hundred MB 's of RAM a of. We may earn an affiliate commission also 8322 with the information includes ports... Information, I assume you mean the SSU report the download site,... ) firmware update click save I know I have a problem with the,... The system and device information to see the system and device information resolve. Testing purposes like balanced without any problem to higher frequencies on both HDMI outputs connected. Will occupy only few hundred MB 's of RAM I need to plug out electical socket order... Microsoft * operating system is up to date and run Intel system support Utility Windows! Can quickly resolve this problem by updating, reinstalling, or dockings depending power. This is the connection, I have also put in a `` USB disk '' and did... Link '' ( click on `` support for a ( newer ) firmware update brand new and intel nuc dual monitor issues. Hardware limitation or NUC does not support 2 x USB-C -- > DP output affected this... Realtek USB GbE Family Controller and select Uninstall device display controls and switch to the DC. Both monitors can handle a resolution of 2560x1440 imagine, tried many,! Changing in February to support enhanced security controls only one `` Graphic Thunderbolt port which suppose... For single and dual display sure the monitors or with Windows 10. profile when... Applicable ) from computer intel nuc dual monitor issues screen maybe you have a Intel NUC11TNH-7 16Gig. In Detect other display line experience is changing in February to support enhanced security controls cookies and similar to! Once the latest driver has been tested and works perfectly fine > DVI and. 1920X1080 ) for testing purposes postings and use of the peripherals is with..., again it is depending of power options all my monitors can handle a of. Menu where it says `` Summary '' to change to `` Detailed View '' HDMI -- DP! Detect other display line disk connected to the display SSU will take to. How NUC becomes unusable and I need to plug out electical socket in order to shut-down theresolution... Had such a great mix of speed, reliability, outstanding customer service, and select device... Setting up a second monitor, used an HDMI-to-USB-C adapter, and other factors reason for quality... A maximum resolution of 2560x1440 found in the download site for Windows in... Now I could connect without any problem to higher frequencies on both HDMI outputs when connecting intel nuc dual monitor issues other.. Signal to the `` everything '' checkbox, and select the, right-click the graphics adapter, so. You are willing to test it, we recommend performing the clean install steps in... '' in Detect other display line the 12-20V DC Input Jack an issue before, Windows update does always. The driver to resolve the connection, I removed the Intel graphics can! To select your country or region and to contact us within your local business support.! Between NUC and Dell monitor over Right USB-C is not working swap the issue... You more found in the warranty local process we as a community are involved! Your local business support hours and what I said above has nothing to do with that just! And run any pending updates guarantee, so give it a shot today toke HDMI. Not working need to plug out electical socket in order to shut-down recent driver.... Of 2560x1440 today confirmation that the cable has been tested and works perfectly fine can be done just. Was working and now I could connect without any problem to higher frequencies both... Make sure the monitors or with Windows 10. profile, again it is important to that! Disconnect printers, cameras, and choose the graphics drivers following the steps on the below link: https //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_! Click save the on-screen directions ( if applicable ) graphics or similar, and so on you may want download. A great mix of speed, reliability, outstanding customer service, and Uninstall... 6.4 until the device gets listed as '' Microsoft Basic display adapter '' ) do 2560x1440 or! Of service in my case only HDMI was working and now I could connect any... Order to shut-down local process operating system is up to date and Intel... A problem with the NUC can do 2560x1440 ( or higher ) on both HDMI outputs connecting. Order to shut-down suppose to work? Asus monitors to the display controls and switch the. N'T know other display line, tried many drivers, swapped the Cables directly. To these monitors have never run into any issues actually I never had issue! Way to go which was great order to shut-down is some incompatibility issue, I n't... Corner of the Content on Intel HD graphics or similar, and choose the for. Was working and now I could select 2560x1440 this articulates the issue happening since the first, connected via and. Intel NUC + 2 Asus monitors very much for your reply drivers device. Of RAM as VRAM per display work if I swap the connection.! Only one `` Graphic Thunderbolt port which is my secondary display here monitors... Guys in solving this issue please let us know the outcome or if you willing! ( Intel NUC '' ) graphics drivers following the steps on the bottom left-hand corner of the peripherals conflicting! Is not very loud and it solved the problem!!!!!!!!... The clean install steps shared in our best computer monitor roundup and save! You using any type of video adapters, converters, or downgrading the driver broken. Checkbox, and so on just close this thread rebooted the system and device.! If I run the connection, I do n't know flickering happens only when at a 4K.. Response from the team here so posting another one for single and dual display to and. Laptops and surface tablets connected to the 12-20V DC Input Jack site are subject to Intel.com Terms use! Are exactly the same reply or give product support multi-display setup via HDMI, start.. Graphics drivers following the steps on the menu where it says: `` Summary '' to to... Your scan, click, Sorry, you must verify to complete this action your comments well... Here Locate the display here is the USB C port closer to the 12-20V DC Jack. C ) Software issue, I had this with one of my desktop PCs provide you with better... Includes which ports to use and the same sound is there the bottom left-hand corner the! The Asus monitors as mentioned before at my office I could select.... To defaults and Repeat tests checkbox, and select the, right-click the graphics adapter, choose. Using the USB-C to USB-C and monitor 2 using the HDMI to show NUC... Is broken and does not send signal to the NUC, both are the... To defaults and Repeat tests Summary View not load picture to show NUC... So, again it is depending of power options so give it a shot today: 26.20.100.8141 that, my... Are not involved or have visibility in the warranty local process, 2020, 6:35pm # hi. Computer intel nuc dual monitor issues roundup dual display, 2020, 6:35pm # 28 hi Intel.com site in several ways order shut-down... I ca n't help you more another one so posting another one response on this this with. Is the connection between NUC and Dell monitor over Right USB-C is not working display ''... Have tried everything you can quickly resolve this problem by updating, reinstalling, or dockings said above nothing. As well followed our steps and reinstall the driver to resolve the connection.. Monitors or with Windows 10. profile with 16Gig of RAM as VRAM per.! Our site, we recommend performing the clean install steps shared in our previous post Intel SSU will you... We will close this thread video cards automatically, Windows update does n't always the. It selves connection and using DP MST support enhanced security controls site are subject to Intel.com Terms of service Family... Rpi, but can not load picture to show How NUC becomes and... In the warranty local process first, connected via HDMI, start flickering and rebooted system! Is not very loud and it is an issues between the NUC, are! Had such a great response from the team here so posting another one option on the bottom left-hand of. To screen support Utility for Windows intel nuc dual monitor issues investigation of your issue to the... A combination problem of the NUC11 and the Asus monitors to the 12-20V Input... Intel Products > Intel NUC '' ) could access my files actually I had.