No one else lets you do that. I highly recommend them!! We will be in again! COVID update: Havertys Furniture has updated their hours and services. The salesperson said "you could take a razor blade to it and they will replace it" Several years later and guess what, they didn't honor the claim. Our talented associates can help you design your perfect home. Since I ordered some pieces in their stock fabric, they were delivered within a week. I contacted them with my disappointment and they pretty much reiterated that "too bad, we don't help people with something older". The escalator was off. They promised delivery if I didn't cancel the order. The Havertys Design Consultant role: Are you an Interior Designer, or interested in furthering your career as an Interior Designer by gaining design experience? I was the last but one stop. Strongly recommend shopping elsewhere and make sure it's in factory sealed cartons. Recently I went to haverty's in Raleigh as I was looking for a reclining loveseat and wanted a certain color. But if that's what it costs to get a nice sofa, so be it. What is this now?! It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. I understand that she was busy with other stuff, so I felt kinda bad for her that she had to help me. Some shoppers mentioned issues with delivery, while other shoppers brought up issues with squeaky chairs and deteriorating comfort in the seat cushion. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. We were charged $149 for delivery, which we could live with for the convenience. We were victims of bait and switch. They don't let me cancel it as they said it was a special order. I've used it only once but it worked flawlessly. With more than 2,300 custom fabric and leather options, you're free to express yourself. We were told that everything we purchased was available. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. The plan was to just run in and out and see what we could find. Can't deny that. I have never experienced such a poorly run furniture store. Receive a personal style analysis with furniture choices just for you. Whether you need a custom sofa, custom chair, a custom sectional, a custom upholstered bed or custom dining room set, we offer a wide variety of styles at every price point, each meeting our high standards of craftsmanship and quality. The original couch is already covered in pills and not even a year old. Visit your local store to see multiple fabric choices along with sectional configurations. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. Havertys Havertys offers free design help including in-home visits, tailored design assessments, and styling for existing spaces or brand new homes. Home. Visit your local store to see multiple fabric choices along with sectional configurations. Havertys offers a convenient "Top Drawer" furniture delivery service for customers who buy large furniture items. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Arhaus. I called the store and was again assured the pending transaction had been canceled and would just drop off the statement. Worst furniture buying experience EVER! Some complaints with comfort and longevity reported. Accepts Credit Cards. The delivery of the furniture took place as stated and the delivery personnel was very professional. Laisser un avis. Our 3D and 2D room planners help our designers engage better with our customers, providing services that are helping our customers vision of their homes come true. Mr. Clarence Havertys Smith, Chairman of the Board, President, and CEO at Havertys Furniture Co. Profiles in Leadership. Furniture Today, 2018 pp. From there they handled paperwork, set their GPS and lite another cigarette (in the truck full of new furniture YUCK) they finally pulled away, very slowly, from the loading dock. The protection plan is trash because nothing is covered. I usually prefer to be left alone, but I knew exactly what I was looking for and told her. We had a great experience with Havertys. Any sofas and sectionals comes with features for your decoration. They sent a designer out, I loved the rooms she put together and have been pleased with the quality of the products this far. 2022-2023 Slumber Search $1,000 Scholarship, I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery, All Show - Poor Quality (service and product). 55. Haverty's won't adjust anymore for the divots or water mark, saying it was due to outside circumstances. Havertys Furniture needs to find another company to do business with and all of the other business's that use this sorry excuse for a furniture protection company. I ordered a leather section for over 5 thousand dollars. So we did report it in the time frame. Better yet. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. He gave me some half-hearted, disinterested spiel about how I could try out some of the couches, find the one I like, and customize the fabric color from there. Billie Sue showed us around the first day while we were still undecided, and then when we came back the next day she made herself available to assist us with our purchase even though she was quite busy. However, the pros far outweigh those cons; it looks like Haverty's will be taking over as my furniture store of choice. It's awesome. she asked. )has a very snotty attitude, not knowledgable, and lacks integrity. Upon walking in, a salesperson introduced himself and we told him we wanted to browse for a while and would get back to him with any questions. Too bad ~ the furniture was nice. If it wasn't for the fact that I had already purchased over $7,000 from Haverty's in the past two years, I would have walked out. A tech came out and tried to iron out the indentation and then colored it and it did not go well. These applications are vital assets utilized by Havertys Designers and Sales Associates in-store for a more engaging and personalized shopping experiences. Designer 3D Room Planner, Havertys Furniture Cos. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. which is better havertys vs ashley furniture. Really, it was ok for meBut other customers who were tricked into thinking they got a saleHaverty is laughing at your face now. We refused it and had them take the other one back. Ummm..myself? After 2 weeks, I called and was told 2 more weeks. Shoppers enjoy the selection of furniture available at Havertys and typically describe their furniture to be a bit on the pricey side with some reasonable options to be found. Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. And our Top Drawer Delivery service will deliver and assemble your custom furniture as soon as possible. Second set, same issue. They also rotate their clearance stuff pretty frequently - I happened to notice a perfect accent pillow in my last trip marked down from $59 to $9.99! . Went to Swanns furniture today & was a great experience! For shoppers with a design theme in mind, most of Havertys sofas can be customized in a color and finish option of your choice for an additional cost. The living room furniture selection was excellent and I love the pieces I purchased. Right before Christmas we ordered a desk, bedroom furniture including a dresser/ mirror, headboard, and gentlemen's chest, as well as, three recliners. Great customer service. So should everyone else. Will stick with Gavigans in the future. Havertys. Horrifying! That statement is utter nonsense. No means NO! Other returns? So upset. Ashley, Rooms to Go, etc. Both ladies were amazing. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. The follow up calls came when they said they would. It was very easy to follow their online delivery status progress. Youll be throwing it away if you go here. Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. I told him I don't want major repairs done to a brand new $5000 sectional, I want an entire new piece. I don't have words to explain my frustration Not a good experience with their sales department. Haverty's sells affordable quality furniture. If you have the means, I would definitely look elsewhere (i.e. A total of 8 weeks! I am willing to see what it looks like but asked that it be returned if it looks bad. Visit your local store to see multiple fabric choices along with sectional configurations. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. My family has found its furniture store for sure!!!! After searching further I was not able to find another loveseat like this so my husband and I decided to go pick it up. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Then they walked around the truck a few times and talked to someone on the dock, lite a cigarette, talked to someone else and then finally got in the cab of the truck. Furniture delivered damaged several time. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. We went back and forth about the price and it ended in the regional Manager walking away and saying " holla at me"..very disrespectful.then when he sees our displeasure he sends a sales agent over to give us a discount of 100.00..i appreciate the tiny gesture but the damage was already done. DO NOT purchase a mattress here - the prices are only "okay" and they charge $99 delivery and 15% of the price for re-stocking even when the mattress is AWFUL or damaged! We bought the furniture at the end of the Apr and the sale person makes it sounds like we will have extra refund during the memorial day sale GUESS WHAT?? It gives you tips and tricks you might not consider when you start selecting your custom furniture. As the Product Manager of the 3D and 2D strategies with the Havertys Furniture Company my primary responsibility focused on its merchandising visualization strategies. The cons: Higher prices points and some delivery issues. Haverty Furniture Companies, Inc. I have to say from what I saw it seemed very intentional that they were moving so slow. I've purchased from Haverty's for the last time. I really thought it would adjust in a few day but it hasn't. New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. 5.0 5.0 out of 5 stars (2) $ 4,205. I am impressed with their service and would buy more furniture from Havertys. I recommend you don't ever special order anything from Haverty's if you want to receive something like what you saw in the store or if you want a store that backs its product. Again, I said I wanted to cancel and was told I would be charged 25% of my total order! The delivery guys were great, everything was unpacked, my new bed assembled and all the packing materials were removed in just minutes. Refused delivery. 8/24/2020. The watermark -- not as set in stone. My Husband and I spent two hours placing an order for furniture. The options are plentiful with pieces that can effortlessly move from room to room, morphing with any style, mood, or moment. We were allowed to browse the store and check back when we were ready. I guess I should have "taken a razor blade to it" manager never called us back, we had to call corporate office. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. Elegant design and exquisite craftmanship are in beautiful balance, elevating any room with sophistication and timeless appeal. I don't need your overpriced crap. I bought A LOT of furniture one week trying to accommodate a move and divorce. So we're done with Havertys. Three grand wasted money. I could tell immediately by turning the chair over and sure enough, there was my mark. One of the top furniture items that Havertys shoppers look for is a new sectional or sofa for their living space. Anyway, we called customer service and they sent a technician to look at it. Also quality seems very mediocre. Depending on what a person is looking for, not all stores have the same items. Is this theft???? If you use one of these and buy something, Slumber Search may make a small amount of money. They took it back. I purchased a year ago a sofa, a chair with the same fabric as the sofa and a TV console. The buying process was simple and without stress. Contacts Hours Reviews (20) Related places Get directions Photos page . Currently sold for $829.49, this product comes in seven colors and is available at Max and Lily. No matter which room, our helpful design resources can help you create the look and style you want. For those looking for a comfortable seating option, Havertys carries 50+ different models of recliners for shoppers to choose from. What a joke! We furnished our dining room, bedroom, grandkids room and purchased various other pieces. Haverty's has sent Service Technicians, and teams of delivery men to my house on numerous occasions. The sale they claimed might be actually more expensive than other time of the year. I have friends that finally cancelled their orders after waiting months and still not having their orders. They did not seem to care, like take it or leave it attitude. Despite being disappointed, we accepted the news and was given a delivery date for the couch a month later. Haverty raised the price the same amount as the sales discount and tried to bamboozle us to believe it was a sale. The first months we were super happy with the purchase, but about six months after the purchase the sofa and the chair's fabric started to peel off. She took me directly to the PERFECT kitchen table, which was exactly what I pictured in my head. Ethan Allen has similar prices and at least you get what ,you pay for. I forgot to mention that the desk was damaged as they were about to bring it into the house. I liked the woman who helped me, but I felt rushed at the end. I told them I was not pleased with the shipping charge of a piece the shipping should be less that $5.00. Our 50 custom home furniture collections let you customize the look you want. Don't listen to the sales pitch. The dresser mirror was on back order. I call the store and low and behold that is a separate purchase you must make for an additional 150.00 per recliner, so the 50.00 difference per recliner is actually a 200.00 difference per recliner for power, which unfortunately we didnt find any of this out until the day of delivery. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! My wife and I were so pleased with Havertys of Rockville service that she called my mom. Purchased the Bentley sectional and decided to go with the power recliners, they were 50.00 more than the regular recliner, so we thought ok an extra 100.00, we will try the power recliners. Too bad.furniture seemed niceover priced, but nice. Dispatcher lied to me that the driver was done for the day. Ethan Allen also allows you to customize specific details like fabric color or finish. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. She was also informative, advising me of their 30 day price guarantee. We purchased around 10k in furniture and left excited. Plus, didn't see anything in the store that was particularly of interest to me. Between the disinterested pitch, and the fact that I wouldn't be able to get my order until after the holidays, it was a 'no' for me. We've had our furniture less than two years and multiple pieces are in poor shape. I would recommend Haverty's based on my experience. Youll find custom furniture in several categories.