If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. The shipper or online shop can start an investigation for lost items. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. This will give you a full refund for your shipment. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. Learn More Insights and Innovation They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. What Does DHL Shipment on Hold Means? If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. DHL Hong Kong handles 10s of millions of parcels a year. If not, please contact your shipper or online shop. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Customs clearance usually takes only around 24 hours. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. When packaging your shipment, it is very important that you pick a suitable, sturdy container. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. It is very normal on your part to worry once your parcel is delayed. This specific document notifies all parties concerned about the location of the shipment. Ship and track parcels with DHL Express. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. USPS Stolen Package? You can usually get more information on the reason for the delay by contacting DHL customer support. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . Local road closures, weather issues, or strikes can all cause delays. Same, but in Hong Kong as well. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Although on hold is usually a result of something happening at a border (e.g. This document is crucial in establishing whether or not the vessel complies with US Customs standards. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Does Hong Kong have DHL? It also indicates that the shipment is available for Customs release. It is usually due to a delay in the packages journey. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Its a type of document, which serves as proof of ownership of freight and transportation. You might find this issue dragging on for many working days. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions Either way, the ship will most likely reach its destination late. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. I think l they do this to get additional money fro. Mines been on hold in Hong Kong almost a week. And it all depends on the specific goods being shipped. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Contact us, No contract. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. Bad weather conditions are a common cause of shipping delays. Sometimes several shipments use the same tracking number. Yeh Ive 2 watches coming from trusty to Ireland ! Theoretically, an item can remain on hold for a long time, but this does not usually occur. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. Get a PO box online while maintaining a real street address. Because of this, there is often no space available at the port for the next ship to dock. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Thus, a delay in shipment. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. So, what causes a shipment to be placed on hold? Looking for recommendations. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. The shipment delay often depends on other unknown factors. Request a business account and profit from exclusive benefits. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. You can send a maximum of 2 devices per box. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? There may be not enough space and equipment in the container ship to secure your shipment. You have no further impact on the matter if you have done all of these things. Copyright 2023 MyPostOfficeLocation.com. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). It will also be delayed while they work out which route to use. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. 'Cause I'm on a Ghost Ship drowning my" Moreover, there are times when changes occur deliberately as a cost-cutting measure. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Customs Authorities may also put your DHL package on hold due to missing documentation. ), it can also happen within a country. There are different reasons why container ships change routes. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. DHL EXPRESSON DEMAND DELIVERY. But dont panic. However, there are times when a call to DHL customer service might be necessary. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Yes mine order is also on hold, and also coming to north America. swapping courier, passing through customs, etc. Can I pickup my package from DHL? It is normal for a hold to be resolved within a week of it occurring. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. By Tuesday, things could be up and running like normal again. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. . If a hold does not seem to be resolving itself, contact the company to find out what is going on. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. I travel around the world and US. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. SIGN UP OR LOGIN NOW. or Select a different location. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. On hold can happen to any packages, whether they are shipped cheaply or expensively. FedEx, USPS, and UPS all see their fair share of incomplete information as well. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. In some cases, DHL might remove this shipment status in a day. Unavoidable circumstances can cause shipment delays. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Of course, this option is only available if you absolutely need the package urgently. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. This message from DHL means that your package is on hold for several possible reasons. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Available to private and business customers. Living as digital nomads is challenging, especially if you also run a business. Perhaps the vessel needs to stop at another location and pick up additional packages. Did you want to track a DHL Express Reference? In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. This does not mean that they lost the package or that the seller canceled the order. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Single Shipment or Regular Shipping? Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. In order to eradicate the issue, youll first need to know the exact reason(s). What Should I Do If My DHL Shipment Is On Hold? If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. More than 2 mobile phones, laptops and other small electronic items. This is the BEST service around for mail forwarding. Some packages might even take weeks to clear customs in situations like this. Waiting for transfer to the local courier. Yea not looking good boys both mine are still on hold. Any luck? Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. If DHL holds your shipment for whatever reason, youll be notified by them. Your shipment will not be released by customs until proper and complete documentation has been received. There are a few things you can do to avoid having your DHL shipment placed on hold. Most of the time, it will be because of one of the ten reasons listed below. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. 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