Delta has issued an apology and offered a refund to Brian (pictured) and Brittany Schear, a couple who were booted from a flight . "We're going to jail and my kids are going to be what?" Brian Schear is heard saying: "I paid for the seat, I bought the seat." Delta was notably absent. Federal regulations do not bar changing the name on a ticket as long as the new passenger's name can be run through a database before the flight, according to a Transportation Security Administration spokesman. Since there are no nurses on that shift that speak Creole, they use a language line to . A caption accompanying the video on YouTube reads: "Here is a video of Delta airlines booting myself, my wife and my 2 children ages 1 and 2 off delta flight 2222 April 23 from Maui to LAX. email bootedbydelta@gmail.com", According to the Delta website, "For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat.". Even though we paid for that seat. Brittany Schear posted another Facebook message late Thursday night, saying that she and Brian appreciate the love and support shown and never imagined that our last 24 hours would be as they were.. So, then, its going to be a federal offense, another agent quickly chimed in, andyou and your wife will be in jail and your kids will be.. In it, Schear and crew members argue over whether the seat he bought for his 18-year-old son could instead be used by his 2-year-old. I'm just trying to help you, this is all I can do. Video: family with 2 young children booted from Delta flight. They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in.. NEW YORK (FOX 5 NY) - Delta Airline posted a tweet Friday saying it was "sorry" for kicking off a family of four from a flight to California last month. In video posted to YouTube on Wednesday, Brian Schear of Huntington Beach is seen arguing with airline staff after he's asked to relinquish a seat that he says he purchased for one of his kids. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. Brian Schear said they boarded the plane without issue, but with other passengers on the standby list for the flight, he was then told by Delta agents that the 2-year-old had to give up his seat and then threatened with jail. "I believe in standing up for what's right, and I paid for the seat.". Fiascoes on airplanes are hardly uncommon but they have been receiving increased attention in recent months. Brian Schear of Huntington Beach was headed home with his wife and two infants from Maui to Los Angeles International Airport on April 23 when they were kicked off the plane. They later retracted that claim. @brianschear @YouTube @CNN @Delta @FoxNews @ABC @CBSNews @nytimes Learn airline policy. ", "Trying to help us," Schear answers, "would've been not overselling the flight, and not trying to force us to get him out of that seat that I paid for, and holding this whole plane up.". That did not happen in this case and we apologize.". Brian Schear said he and his family were not reimbursed for their trouble, either. Youre saying youre going to give that away to someone else when I paid for that seat. The Schears stayed at a hotel before flying home the next day. This material may not be published, broadcast, rewritten, "We flew out here on a Delta plane and he sat in a car seat," responded Schear. Delta Airlines has issued an apology after removing a young family from an overbooked flight that was caught on camera. Another person, who appears to be a Delta supervisor, tells him that federal rules require that children under twomust stay in a parent's lap throughout the flight. The couple posted the video on YouTube and showed Brian Schear arguing with someone aboard Delta flight 2222 before take-off from Maui to Los Angeles. We've asked Delta to get on the phone with us in hopes of clearing up . A Huntington Beach, California man and his young family were kicked off a Delta flight after refusing to give up a seat they paid for when the plane was overbooked. On the video, Brian Schear can be heard talking with a person off-camera. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. Delta is apologizing for kicking a family with two young children off a flight after the customers already boarded. Family booted from Delta flight and threatened with jail after refusing to give up toddlers seat. One airline agent told Schear that 2-year-old children are not supposed to have their own seats, according to FAA guidelines. Were going to be in jail and my kids are going to be what? Schear interrupted. Brian Schear says his 2-year-old son was sitting in the seat . Brian andBrittanySchear, of Huntington Beach, were on a red-eye flightApril 23 from Maui to Los Angeles when they got into an argument with officials after beingtold that they had to give the seat to another passenger. The Federal Aviation Administration "strongly urges" that infants be in a car seat, although it permits those under 2 to be held in a parent's lap. The Atlanta-based airline issued an updated statement late Thursday afternoon. On the video, Brian Schear can be heard talking with a person off-camera - it is not clear whether that person is a Delta employee, a security officer, or somebody else. Brittany Schear has written about the familys experience on Facebook. I have two infants, he said, and nowhere to stay. You Are Here: unblocked sticky ninja east london walking tour self guided brian schear delta settlement June 17, 2022 mississippi burning scene analysis In a statement, Delta said it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested . Thats not right.. "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," it said. As we were leaving the plane, theres four or five passengers waiting for our seat.. After the Dao incident, an American Airlines flight attendant was accused of violently taking a stroller from a woman with a baby, causing her to start crying. In yet another incident in a series of overbooking mishaps in the airline industry, an entire family was kicked off of a Delta flight traveling from Hawaii to Los Angeles because they refused to allow the 1-year-old son to sit in the seat they purchased. "I paid for the seat," Schear repeatedly says. The family had already been told they had to get off of the plane. The companys website says it does vehicle condition reports. The employee said that because Schears teenage son was not present and the ticket was in his name, the 2-year-old could not sit there and had to give up the seat. In video footage of the incident, employees are heard threatening the family with arrest if they didnt immediately leave the plane. Since 2014, hes been president of ConditionReports.com in Orange County, California. Its a federal offense if you dont abide by it, shesaid. The Schears declined, saying that they had paid for the seat for their child. Box 500 Station A Toronto, ON Canada, M5W 1E6. Then you commit a federal offense, then you and your wife will be in jail and your kids will be, a female employee says off camera. Brian and Brittany Schear, of Huntington Beach, California, told NBC News that they had already boarded a Delta Air Lines flight from Maui to Los Angeles with their two infant children on April 23 when they were kicked off the plane following an argument with officials. The incident occurred on April 23, but footage of the ordeal was just posted to YouTube on May 3 by Brian Schear, the customer who can be seen arguing with a flight attendant during an eight . Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii. Powered and implemented by FactSet Digital Solutions. The dispute started over whether Brian. Great customer service.. Though most domestic airlines permit children under 2 years of age to fly seated in an adult's lap, theFederal Aviation Administration (FAA) advises that the safest place for small children is actually in their own seat-- with a government-approved child safety restraint system. The bottom line is, they oversold the flight.' The video posted on YouTube by the California couple shows Brian Schear arguing with a police officer and a Delta employee as he sat on Flight 2222 waiting to depart from Maui to Los Angeles. A Delta agent then threatened to remove them from the plane and said they would face fail time for a federal offense. Powered and implemented by FactSet Digital Solutions. Wednesdays video comes amid a period of dire public relations for the air travel industry, following several high-profile instances of airline staff apparently mistreating customers. Congress held two hearings this week on airline customer service - a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. Brittany Schear said she was most upset that the employee had threatened them with jail, and the removal of their children. Most notoriously, in April, Chicago aviation officers violently removed Dr. David Dao, a Kentucky physician, from a United flight after Dao refused to relinquish his seat. Brittany shared the above video of the incident to her Facebook page. After moving west in 1847, Mormon On the video, Brian Schear can be heard talking with a person off-camera it is not clear whether that person is a Delta employee, a security officer, or somebody else. 2023 BuzzFeed, Inc. All rights reserved. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. ( http://bit.ly/2qD3dYH) "We. "What are we supposed to do when we get off this plane?" The Federal Aviation Administration "strongly urges" that infants be in a car seat, although it permits those under twoto be held in a parent's lap. According to Brian Schear, who posted the video, the incident occurred on April 23 on Flight 2222 from Maui to Los Angeles. It was the middle of the night, we had no hotel to go to or a car., The Schear family did not immediately respond to a request for comment. I bought the seat, and you need to just leave us alone, Schear says. Part of HuffPost Business. Later in the recording, Schear offers to hold the child in his lap for the flight, and is rejected. Delta Air Lines has apologized and offeredrefunds and compensation to a California family who said they were forced off a plane and threatened with jail after refusing to give up a seat on a crowded flight. So, were getting kicked off this plane no matter what now? Brian Schear asks, incredulous. hide caption. Deltas website states, We want you and your children to have the safest, most comfortable flight possible. In a statement to PEOPLE, Federal Aviation Administration officials said, The safest place for a young child under the age of two on an airplane is in a child restraint, not on a parents lap., If a seat is purchased for a child, an airline must allow that child to use the restraint as long as the child meets the restraint manufacturers height and weight criteria, it is properly labeled and says that it is approved for use on aircraft, is not in an exit row, can be properly installed in the aircraft seat, and the child holds a ticket for the seat. Im not trying to cause a problem, but I believe in standing up for whats right.. Brian Schear, his wife, and two of their children, were reportedly boarding a flight from Maui, Hawaii, to Los Angeles on April 23 when airline officials asked the couple to give up a seat Schear says he had purchased for their older son. Schear responds by explaining that the family flew to Hawaii with their son in a car seat-- but the woman replied that they wouldnt be allowed to fly back the same way. "Great customer service. A family was booted from a Delta flight after refusing to give up their 2-year-old son's seat. Lack of family values. The rhetoric during the incident escalated to the point the Schears were told their children could end up in foster care. "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the statement read. Itput fear in me., The FAA saysits a federal crime to interfere with the duties of a crewmember.. Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii. Schear then suggests that his wife could hold one of the toddlers during takeoff and then put the youngster in the car seat. Then they can remove me off the plane, Schear replies. So, otherwise, hed be sitting in my wifes lap, crawling all over the place, and its not safe., When informed that he and his family would have to get off of the plane unless they complied with the demands, Schear said Then they can remove me off the plane., One of the agents replied, So, then, its going to be a federal offenseandyou and your wife will be in jailits a federal offense if you dont abide by it., I bought that seat,Schear reminded the airline agents. The eight-minute video shows Brian Schear arguing that he has paid for the seat, while crew members try to convince him to give up the seat, on a flight Mr Schear claims was overbooked. Delta has apologized for kicking a family of four, including two young children, off the plane while on their way back home to California from Hawaii when they refused to give up a seat occupied by one of their children. Would love your thoughts, please comment. The post was in . In a video of the April 23 "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. After Schearsayshe wouldn'tleave the airline will have to remove him the person off-camera replies, "You and your wife will be in jail it's a federal offence if you don't abide[by an airline crew's order].". Fugitive in $18 million COVID fraud scheme extradited to U.S. 20,000 people may have been exposed to measles at Asbury University revival, Why irate passengers are bad for airline stocks. Schear put his younger son in Masons seat instead. It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.. A family from California was threatened with jail time and then booted off an oversold Delta flight last week for refusing to give up a seat they paid for, according to a report. Police boarded, and passengers cheered. On its website, Delta recommends that parents buy a seat for children under 2 and put them in an approved child-safety seat. Federal regulations do not bar changing the name on a ticket as long as the new passenger's name can be run through a data base before the flight, according to a Transportation Security Administration spokesman. As a mother, you have a 1-year-old and a 2-year-old it doesnt matter whether thats true or false, Brittany Schear said. This material may not be published, broadcast, rewritten, or redistributed. Video of a bloodied Dr. David Dao being dragged down an aisle went viral. The dispute was over the seat Schear had originally purchased for his teenage son who took an earlier flight but was now being used for his two-year-old son in a car seat. (The original report from KABC News indicates that the son is 2 years old, which is not consistent with the ages of the children as indicated in a May 3 Facebook post from their mother.). After the release of Schears video, his wifetold ABC affiliate KABCthat she and her husband were justified in refusing to give up the seat. According to The Wrap, the Schear family's flight from Hawaii to Los Angeles was overbooked when an airline employee asked them to have their 2-year-old son sit on their lap for the flight instead of in the seat he was occupying in his car seat.. June 7, 2022; A California family says they were kicked off a flight and threatened with jail for the adults and "foster care" for the children for refusing to give up a seat for their 2-year-old son, despite having paid for it, in the latest controversy for a major airline that was caught on video.