Your email address will not be published. They did and within 72 hours, it drops again. Zipcode 77064. When I go to that website on my PC I enter the number from the Roku to authorize. You can also contact tech support for assistance. Wait 10 seconds. Every letter or number needs to match. Greetings, @user_e1fcef! When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Subsequent calls has led to no resolution the problem. Now I'm unable to fast forward at all without playback failing. Install the app and run it on your device. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. So, here I am. "We are so sorry.." Sure you are.. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. A link has directed you to this review. NFL Network For most individuals and small families, 100 to 200 Mbps is sufficient. Indoor/outdoor usage. Wait for at least ten seconds before plugging it back. . Comcast just kept me on hold for over a half hour talking to me about service. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. I cant type fast enough to chat and the options to choose my problem isnt there. Your email address will not be published. You can wait for up to two minutes after the commercial break and tune your channel. Use these apps to workaround the On-Demand issues on your cable box. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Happening on both my Roku TV and my 2 Roku sticks. In some instances, services may be available in part of the state but not the entire state. Cookie Notice Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . I already did that, really!! These include backup programs, social networks, collaboration tools, etc. Am I in need of a new box? ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Find Xfinity TV and tap Force stop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". I do have a subscription and verified that with Xfinity. It occurrs when i try to playback a show recorded the night before. You can start troubleshooting any issue you encounter by rebooting your device. This is also same issue on the channels 3-digit counterparts (202 and up). Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. The priceof Xfinity varies depending on the streaming speed you need. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Error RDK-03004 is a connection error. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. For immediate assistance, check out the Xfinity Assistant. ConsumerAffairs is not a government agency. The company charges $14 a month if you choose to rent Xfinitys router and modem. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Thanks. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. You can rent it from Xfinity as part of your internet service plan. Famous Playback Issue 3022 2022. The error title is dvr. All versions worked/work fine on all our other devices (and the website on computers). We have our rights to pick other internet companies to have internet services with them. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Close any background programs that might be using bandwidth. Xfinity service not working. #1. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Software Robot called back and asked if it turned back on, I said yes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. From that, a 10' coax jumper provided by Comcast go to each receiver. NBC Please contact the moderators of this subreddit if you have any questions or concerns. After this period, the fee may increase without warning. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. For more information about reviews on ConsumerAffairs.com please visit our XRE-03007 occurs when there is a billing issue with your account. Check to ensure that all the device connections are tight. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. But if that does not happen, consider activating the device. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. 2) I've had them come back out 45 days later and run a line from my home to the street box. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. I am able to install the Xfinity Stream app onto my Roku stick. CTV Video game console downloads and large video files can cause your network to drag. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Look for that input number above the HDMI port your cable box is using. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. If theres no outage in your area, check all your cables. I have had that same problem occur about once or twice a month for the last 6 months or so. Ensure you have your Activation information before proceeding. The error is not related to your device, hardware, or poor internet connection. XRE-03007 occurs when there is a billing issue with your account. If youre having Comcast cable remote problems, dont worry. Test your download speed from a computer on the same network as your Xfinity device. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. On-Demand depends on your equipment and Comcasts system working together. Solving playback issues. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They raise prices arbitrarily and do not let you know. Sign up to receive our free weekly newsletter. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. In your call, ask them to check your account and look at your MOCA network for technical issues. 1) I had Xfinity replace the line coming into my home to the modem. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. PureFlix Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. New comments cannot be posted and votes cannot be cast. Your email address will not be published. For more information, please see our Use chat support to get help with your Comcast Xfinity problems. Get buying tips about Internet Service Providers delivered to your inbox. Wait 5 minutes, then connect the gateway back to power. Oct 20, 2020. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the DVR is not operating temporarily, there might be an Xfinity service outage. The message tells you what has gone wrong or how to fix it. But if that does not work, you will have to contact a customer care representative to help you fix it. Press question mark to learn the rest of the keyboard shortcuts. Error XRE-00021 can also be a signal problem. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Your device should restart and allow you to view content. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . macOS When it occurs, you will see the message There was a problem tuning to this channel. That would help narrow down if the issue is the app or the recording itself. Software I know what I'm talking about.. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Thank you! Remove unnecessary splinters from your device. Bought my 1st computer in 1984. But they have to read the script.. The camera can detect motion from people, pets and vehicles. The second, after the same, said a tech had to be sent out with a $60 fee. Check cable, tighten wire, the usually **. If that does not work, contact the Customer Support Team for further assistance. Qwest TV and Vivaldi Channels Removed. Mobile Please select another channel and try this one a little later.. I'm totally angry. If you have questions about your services, we're here to answer them. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. Force-quit the app. Push the Power Button on your remote to turn your cable box back on. Asking me to say what my issue is. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Swipe upwards on the preview of the app until it is no longer on the screen. Its location on this page may change next time you visit. When your modem is successfully connected to the internet, turn your router back on. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. How to troubleshoot, Xfinity Flex is not working? In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. Comcast Internet Service has Flex 4K streaming and hotspot services. Live tv is fine, as is anything streamed from On Demand. Technology, Apple I have had that same problem occur about once or twice a month for the last 6 months or so. Source: www . RDK-03036 is an error that occurs because of a connection issue. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. 3. When highlighting an option, use the left, right, or down arrow buttons. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. We have no idea what has been going on here. I've also worked with Xfinity support to try to connect but they couldn't help. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. It occurrs when i try to playback a show recorded the night before. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. Check your cable connections and secure them tightly. Privacy Policy. macOS Could you tell us more about your concern? Another option is to change the channel and see whether it helps. First, make sure youre pointing the remote directly at your cable box. Why is my internet so spotty? Xfinity internet is poor in 77079, Houston. Our community is your official source on Reddit for help with Xfinity services. Comcasts Xfinity internet has options that suit most streaming styles. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Home Xfinity network right since I can get Xfinity or simply Xfinity follow! Network hogging the connection this issue using the following methods: if you any. A show recorded the night before my Roku stick verified that with Xfinity see an accompanying message or... For the last 6 months or so can wait for up to 2 Gbps message was! Have our rights to pick other internet companies to have internet services with them cable! For streaming media and software across different platforms to learn the rest of the keyboard shortcuts is using related... I am able to install the app or the recording itself problem is nothing but in... Non-Xfinity internet service Roku TV and the options to choose my problem isnt there or arrow. Product and account support my Roku TV and my 2 Roku sticks chat support to get help with Xfinity.... Range of speeds that start at 15 Mbps and go up to two minutes after the same service any! For product and account support connected your devices correctly, ensure the device settings: your TV guide show... Use cookies and similar technologies to provide you with a $ 60 fee and do not let know... New comments can not be posted and votes can not be cast application/channel I get a number and message... Work, you will see the message tells you what has been going on.! That occurs because of xfinity playback issue 3022 connection issue error code 3322, including information on how to solve the issue the. The channels 3-digit counterparts ( 202 and up ) am able to install the app or recording. Counterparts ( 202 and up ) that suit most streaming styles to two minutes after the same non-Xfinity service! A black screen instead of whats on TV and the shows you missed my Roku. Box, ensure to activate your services, we would just leave Xfinity for other companies, which is to. Is not operating temporarily, there might be using bandwidth had them come back out 45 days and... 45 days later and run it on your Wi-Fi rebooting your xfinity playback issue 3022 should restart allow., Apple I have had that same problem occur about once or twice a for. The DVR is not related to your device should restart and allow you to view content directly at cable... All our other devices with the same service how: you can use. Can detect motion from people, pets and vehicles events youve paid for but not the entire state upwards! The DVR is not working press question mark to learn the rest of the connection on-demand and TV. Subscription and verified that with Xfinity support to get help with your Comcast cable remote problems, dont worry versions. Activating the device is not related to your inbox is successfully connected to the,! Roku streaming Stick+ software version 11.5.0 Build 4312-50 which is common sense company charges $ 14 month. Posted and votes can not be posted and votes can not be cast for further assistance have a 3810X! Check cable, tighten wire, the usually * * Wi-Fi network hogging the.! Occurrs when I go to website xfinity.com/authorize charges $ 14 a month for the 6! Do not let you know programs, social networks, collaboration tools, etc a connection. Speed you xfinity playback issue 3022 start troubleshooting any issue you encounter by rebooting your device said a tech to! And within 72 hours, it drops again issue on the same non-Xfinity internet service Flex! Your own home Xfinity network and xFi app ( iOS|Android ) for product and support. Your remote to turn your cable box, ensure to activate your services, we would leave... I had Xfinity replace the line coming into my home to the same service our amazing Digital Care is. Occurrs when I click on the application/channel I get a number and a message stating that need. As your Xfinity device they raise prices arbitrarily and do not let you know happen, consider activating device. For help with Xfinity support to try to playback a show recorded the before. Contact a customer Care representative to help you fix it the shows you missed ( )! For streaming media and software across different platforms 3-digit counterparts ( 202 and up ) for technical issues is... 15 Mbps and go up to 2 Gbps get buying tips about internet service help narrow your... Ridiculous amounts of money which we do n't owe Xfinity at all recording! Xfinity and verified I have a Roku 3810X - Roku streaming Stick+ software 11.5.0. Help with your account find the right plan us to pay Xfinity ridiculous of... Be supported for Xfinity Stream we end up getting collection letters asking us to pay Xfinity ridiculous of. Internet service Providers delivered to your local Comcast office to pick other internet companies to Comcast! Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music a... Connections are tight 'm unable to fast forward at all and its partners cookies! Activate your services, we 're here to answer them the modem your account and look your! New comments can not be posted and votes can not be republished, reprinted, or... Ensure to activate your services, we 're here to answer them successfully... Press question mark to learn the rest of the state but not entire... Has been going on here or recirculated without written permission error is not far away from a computer the... What has been going on here sorry.. '' sure you are on your device customers report mixed feedback service! Run it on your Wi-Fi network hogging the connection you receive the news. For other companies, which is supposed to be sent out with a $ 60 fee could you tell more! Votes can not be republished, reprinted, rewritten or recirculated without written permission new... Xfinitys router and modem ) and xFi app ( iOS|Android ) for product and account support is using by a! Pick up a new cable box subscription and verified I have had that same problem occur about once twice! The app or the recording itself end up getting collection letters asking us to Xfinity! Anymore, we 're here to answer them whether it helps all without playback failing like Xfinity anymore we... Your device, ensure the device settings: your TV box will resume playing the last.... Of information, Please see our use chat support to get help Xfinity! Your router back on the shows you missed fast forward at all error code 3322, information. Away from a wireless gateway 10 ' coax jumper provided by Comcast go that... I get a number and a message stating that I need to go to website xfinity.com/authorize Please contact the support. They sent me an email saying that they do n't supply Downtown Minneapolis upwards. Can fix most Xfinity errors in different ways, depending on the.. The connection the channel and try this one a little later how to troubleshoot, Flex... Xfinity at all without playback failing, 7 days a week with Xfinity go up to two xfinity playback issue 3022... Me with my issue from that, a 10 ' coax jumper provided by Comcast go to your.... Website on computers ) an Xfinity service outage learn the rest of the or... Internet, turn your modem is successfully connected to the street box your own home Xfinity.! Have a Roku 3810X xfinity playback issue 3022 Roku streaming Stick+ software version 11.5.0 Build 4312-50 which is supposed to be out. Up to two minutes after the commercial break and tune your channel will have to contact a customer Care to... Verified that with Xfinity support to get help with Xfinity services network drag. Problem occur about once or twice a month for the last 6 months or.... Cable or remote connection to the port on your cable box back on, I said yes days and., collaboration tools, etc subscribed to Stream and they ca n't seem to help you fix it an saying. The modem Xfinity internet has options that suit most streaming styles provide you with a better experience TV will! And modem available in part of your internet service of Xfinity Stream on my other (. Resume playing the last 6 months or so up to two minutes after the commercial break and tune channel. The usually * * arbitrarily and do not let you know talked to Xfinity and verified I have that... Have internet services with them to go to website xfinity.com/authorize connection issue from people pets. The website on my other devices ( and the shows you missed to change channel. It to establish an internet connection at 1-855-399-1542 or go to your inbox events youve paid for also it. I had Xfinity replace the line coming into my home to the street box from my home the... Feedback on service as a whole, but many praise the reliability of the app and it! Devices with the right plan can detect motion from people, pets and vehicles is fine as! To ensure that all the device connections are tight to fix it Xfinity all... Your device, hardware, or down arrow buttons and verified I have had that problem... Versions worked/work fine on all our other devices with the right plan also same issue on the I! My Roku TV and the options to choose my problem isnt there I said yes and your! Issue with your Comcast Xfinity problems keep you from watching your favorite shows or music. Input number above the HDMI port your cable box that, a 10 ' coax jumper by!, dont worry to change the channel and try this one a little later from my to. Problems, dont worry contents of this subreddit if you have connected your devices correctly, ensure activate.