Interviewers question candidates to identify and gauge the persons customer service skills and the candidates perception of good customer service. Customer service representative job description. Listed on 2023-03-01. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Being adaptable can help you adjust to these changes and be successful in your role. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Ci Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn. I have a passion for helping my clients to similarly reach their goals. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. As a customer service representative, youll need to listen to customers to understand their questions and concerns. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. We help people prepare by providing solutions that consider the whole picture. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. Its very simple. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. The ideal candidate will have experience in customer service, excellent communication skills, and a positive attitude. We believe in the benefits of building into better - however you define it, we want to help you achieve it. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Some of the basic customer service job duties may involve receiving and processing incoming orders. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. New Customer Service Representative @ Vsp jobs added daily. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. Work with existing customers to answer and resolve basic administrative and billing questions. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. My name is Justin Dossey and I am a visionary entrepreneur and business leader who has scaled multiple businesses past 7 figures. The world has changed. Communicating with customers through various channels. Sign up for Workable's 15-day free trial to post this job and hire better, faster. You are the voice of the customer. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Online/Remote - Candidates ideally in. High school diploma or equivalent required. You can unsubscribe from these emails at any time. enviando un correo electrnico a We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. Take ownership of customer issues. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Closed: Major Holidays (Interactive voice response system available) If you're hearing impaired, call 1.800.428.4833 for assistance. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Grow your revenue fast with context-driven sales. At these times, patience is crucial. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Skip to Job Postings. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. You may also be working during different shifts, including nights and weekends. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. Click here to learn about what we value at Samsara. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Learn more about ticket forwarding in Freshdesk. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. Acknowledging and resolving customer complaints. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Source, attract and hire top talent with the worlds leading recruiting software. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. The platform is fast growing, and we are experiencing increased customer inquiries. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Must be proactive, detailed orientated, and work in a fast-paced environment. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) VSP Vision offers a holistic benefits package with the tools and resources to support all aspects of your healthphysical, mental, emotional, and financial. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. Your information is secure. 2023 Freshworks Inc. All Rights Reserved. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. What does good customer service mean to you? We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. Take a look at our Benefits site to learn more. Minimums and maximums may vary based on location. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. A remote customer service representative typically needs the following: Education: Entry-level remote customer service representatives are typically required to have a high school diploma or GED. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Dismiss. If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay. A good customer service employee will wait patiently and let the customer talk until he's finished. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. Learn More OUTREACH Were able to answer any additional questions you may have as you move through the selection process. Caso continue recebendo esta mensagem, Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 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