There is no way to determine which call centre your call will go too. From here, a Virgin Media representative will be more than happy to put you through to the correct department. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. Learn more Find out more, Compare the latest deals on Telegraph Media Group Mobile and Broadband. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. based in Birkenhead, UK lists dozens of top brands as clients. Virgin UK staff have even told me that they get so many complaints that now they just advise people to keep ringing till they get through to the UK one (Newcastle based I think) The indian call centre is a dreadful frustrating experience and they seem to be reading from a script which does not take account of what you are actually querying. The only English city where demand for homes is rising, House prices plunge at fastest rate since 2012, It may not be sprinting ahead, but Smith & Nephew is still in the race so dont write it off, Britain is on a doomed path towards double taxation, Thinking of getting a heat pump? To use their live chat, visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. Give it a try. How do I manage my Broadband, TV and Phone services? If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA. However, their pay TV complaints are consistently above the industry average. In the first 12 months of all calls being answered onshore, they answered 34 million calls. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. I really think this would help. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media, you'll also need to check what other broadband is available in your area. Because racism is nothing to do with it. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. This is the best way to contact the Virgin Media team via phone and be mindful of the operating hours for the different Virgin Media services. Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. We will refer you to Sky UK Limited (FRN 712293) who pay us a fixed commission per completed deal. WHAT I DO<br>I create, restructure, scale up and run teams for Tech and Data businesses, putting in place strong leadership and processes before quickly moving to the next challenge. Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. If you contacted us by phone, we'll try our best to resolve your issue on the call. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. Youll get an acknowledgement your complaint within 48 hours, and we aim to have your complaint resolved within 25 days. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. On the other hand, there's no clear correlation between offshore customer service and bad customer service. You'll need to be logged-in to My Virgin Media to use the live chat. #2. Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. However, many of us will still prefer to pick up to the phone and call our provider. Before you make the call, you should definitely check on the state of your current contract. This website uses cookies to give you the best experience. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. We might have what you need to solve your problem on our Help pages. Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat Please know our friendly Customer Service Team are available Monday-Friday (8.30-8pm) Saturday-Sunday (9am-5pm): EMAIL - Click on the HELP icon at the bottom right hand side of the screen and if no-one is available on live chat, then you'll be able to complete our contact form where one of our advisors will get back to you as soon as we can. Virgin Media is a British telecommunications company, founded in 2007, which provides telephone, television and internet services in the United Kingdom. You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Customer service free from Virgin Phone or Mobile 150. We are independent of all of the products and services we compare. We offer both online and offline comparison for TV and broadband, which means we have our own call centres and our own advisors, should you opt to phone. To find out where our current roles are based, run a search and see what pops up. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. Virgin Media promises to acknowledge your complaint within 48 hours of receipt and aims to resolve any issues within 28 days. Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. As we can see, many broadband providers offer UK-based customer service. You can raise your complaint over the phone, online or by post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Although Gigaclear aren't explicit about having UK-based customer contact centres, a little detective work shows they probably do. Virgin Media and Virgin Mobile had the longest average customer call waiting times, Ofcom has found. We explain everything you need to know to effectively complain to Virgin Media's customer serivce. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. You might find what you need on our Help pages. I asked twice to speak to the team who called me today and was told I was being put through and each time had to go through security and each time ended up in another far flung call centre with someone else who didn't know understand what I wanted to do! Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. Download the Priority app now https:// priority.o2.co.uk. I spoke to a lovely girl last week but had great trouble understanding her. Registered office: 78 York Street, London, W1H 1DP. Find out how below. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. 0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. ExpressVPN: Fast UK servers for Virgin Media streaming . If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. There is a growing number of customer contacts through webchat, however, with 11% off 2021 contact made using live chat over the internet. Welcome to help centre. Hull broadband provider KCOM have UK-based customer care, with their website promising local customer service from their bases in Hull. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. If your complaint was about Virgin Mobile, we don't currently have tracking ability. Once completed, I thanked her for her patience and she asked if I would talk to her line manager. VM BB TV Landline. 24 month minimum term. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Virgin Media's customer service hours are 8am to 10pm. To raise a complaint, simply contact us. Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 Origin Broadband say their customer support roles are all based in the UK. E14 9SR Rather than Live Chat, it works like a text message conversation. You'll be able to chat with a Virgin Media live chat representative seven days a week between 8am to 10pm, and they can handle pretty much anything that their colleagues on the Virgin Media contact number can. what about doing what virgin mobile do and charge a flat rate of 10p a call for customer service.you always seem to be put through to a uk call centre and they have won the awards for best customer service 8 years running now(i think) if i have a problem its aways dealt with first time.im assuming the 10p is the reason you always get good help . Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. I'm surprised that there hasn't been someone bleating "racism" though. Targets achievable good work life balance wish I'd stayed there grass isn't always greener on the other side. Simply return to the browser you sent the message in to check and respond. Each broadband provider uses one of two ombudsman services;for complaints about Virgin, you need to contact CISAS. Common customer complaints about offshore staff tend to relate to communication barriers or call scripts. Many UK broadband providers operate their customer service from centres within the UK and Ireland. Find all Virgin Media shops in Wakefield. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! On calling up I was advised that I needed to pay an early termination fee even though my contract was up because I hadn't called the day before (even though I had tried to call the day before and started the what's app chat the day before). It used to be worthwhile sending a letter to the CEO marked "private and confidential", but this isn't as effective as it used to be now that so many people use it. Have you experienced problems with your Virgin Media TV service? Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. Virgin Media customers Remember, the majority of our customers find the help they need online without needing to get in touch. Amazing I thought! You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. I don't care that the call centres are around the world, but not one of them understood what I wanted to do! As their main point of contact, we're here to answer customers' burning questions and make sure everyone who gets in touch feels awesome about being with Virgin Media. NordVPN: Our #1 choice VPN for Virgin Media. ). Customer since 1993. We'll always work hard to find a solution that works for you. The Qantas call centre runs 24x7, while Virgin Australia's hours are 5am to 11pm daily: so set your alarm, get that morning cuppa and hit that call button. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. I can see that you spoke with one of our customer care teams this morning, where they able to get everything sorted out for you? Need to speak to UK call centre urgently! Salary information comes from 5,726 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Copyright Contact Virgin Media 0843 515 8680 This website provides a call forwarding service. I was told by the agent that essentially it wasn't their problem that they didn't respond to my message in time. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Exactly how much you'll be charge depends on which provider you're currently with. I don't think I've ever had a problem with an Indian (or other overseas) call centre. We're here to help and want to put it right as soon as possible. If that is too long, then we advise going straight to social media to air your complaint. As we explain below, Plusnet has 100% UK-based customer service. They announced in May 2018 they were working to bring their call handling back from India and the Philippines, and the process was completed in January 2020. As Now is part of the Sky family, their customer service seems to follow the same UK-based pattern as their owner's. A tip for those determined to get through on the Virgin Media Live Chat: be as awkward as possible. Then try rebooting your devices. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Virgin Media 500 Brook Drive, Greenpark Reading, Berkshire RG2 6UU, GB Get directions 161 Hammersmith Road London, England W6 8BS, GB Get directions Concord Business Park Manchester, England M22. Credit related: 11266, Closed complaints upheld by firm (%) The trouble with Indian call centres is they read off a script and for anything off script, more complex, they don't understand! Save 100s on your existing package, without having to cancel. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. It happens to us all at some point, and the cause varies. Simply return to the browser you sent the message in to check and respond. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. He wouldn't allow me to do it online he doesn't like using the internet. Nothing psycho about it. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. Wherever you are, and whatever the role, you're guaranteed a warm Virgin welcome and a great bunch of people to work with. Fast enough for HD streaming. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Click Mark as Helpful Answer or use Kudos to say thanks, on I started out as a young entrepreneur selling anything I could get my hands on. Vodafone have brought thousands of call centre roles back from South Africa in recent years, although they still retain some call staff in locations like Egypt. Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. . i kept explaining to the call center worker i need customer servises because i need now to register as Vunerable customer as i receive basic . Before you go contacting Virgin though its worth running a few quick checks of your own. Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. 18-02-2022 Note that 0345 numbers, although not free, are usually included in landline call packages. When he came on the line, I told him about how good she was and I was very pleased with the service. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. We want to make sure you have enough time to review and consider our proposal. This was lower than the 38 million of the previous year, but BT say that's due to their advisors being better placed to help customers at first contact. 0345 600 0789serves as a general enquiry line for Virgin Media Mobile so if you're thinking about switching over from your current provider and would like to see whatdeals are available or are experiencing problems with the network then this is the number to call. Broadband Genie, and some associated third party tools, use cookies. 3.008 personas han ledo este post en los ltimos 12 meses, Entrada actualizada el Thursday, February 17, 2022. I excelled at the job and I was the best in my team but I felt . Customer Contact Centres. It is owned by Virgin Media O2, a 50:50 joint venture . Sometimes, just turning your broadband off and on again can fix a problem. Have a go. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. I don't think "being a psycho" has any baring on it. Sometimes Twitter is an easy solution to a problem. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! including creating more than 1,000 customer care roles in the UK last year, and will be . At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. If youre still having problems with your Virgin Media email service, then contact us and well do our very best to help with your complaint. There's never any excuse for being rude to someone doing their job - even if they aren't doing it very well. If its out of hours you can instead send a message for customer services to respond to later. BT (0800 800 150). We've got in-depth reviews for every major provider, so you can get all the information you need. on There are a few ways you can check for network problems. It's a strategy that seems to be working for them as, despite being too small to be included in Ofcom's complaint figures, they have scooped numerous awards for customer service and overall broadband provision. It'll give you a landline number. No setup fee. I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. There is no way to email, no response to tweets. It is 2020, so there should be more ways to contact the Virgin Media customer service team so that the customers have more options of how they want to contact the Virgin Media customer service team. If youd like to join in, please sign in or register. We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. Pull your buying boots on, lace them up tight and get ready to buy the . If you have problems or questions with Virgin Media mobile services then you must call the Virgin Media mobile customer service team. That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. Virgin Media's UK based revenues from access and calls of residential networks, business networks and overall fixed line network and call revenues have all experienced decreases in recent. Or, if for some reason we can't email, well write to your home address. Email: complaint.info@financial-ombudsman.org.uk Were always trying to enhance our web support. You must keep in mind that the Virgin Media customer service team is not 24/7, the Virgin Media customers operates at between 8am 9pm Monday to Friday and don't worry if you have a problems in the weekend because you can contact the team between 8am - 8pm on Saturday and 8am - 6pm Sunday. Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. Cons Moved contract to outsource 17-02-2022 Virgin employs a large number of call centre workers at its site at Preston Farm Industrial Estate in Stockton. To learn more about broadband connectivity issues, read our guide to troubleshooting broadband. Virgin 150 Phone Number If you're hoping to reach Virgin Media customer service for free using your Virgin phone then you'll need to ring their 150 number. Customer Service Very low Estimated wait until 10:00 Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. For the weekend the operating hours for the Virgin Media customer service team is 8am 8pm Saturday and Sunday 8am 6pm. ? If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. You might find a fix on our Help pages. {{ year }} Choose Ltd. All rights reserved. reglas de estacionamiento hoy en new york 2021, Resolve your issue on the Virgin Media promises to acknowledge your complaint within 48 hours of receipt aims... The correct department users, who trust Roams comparisons in different sectors to hire the best option than customer., no response to tweets their customer service team is on 0345 454...., energy, phones and more but had great trouble understanding her ) of Seopa Ltd for insurance (! // priority.o2.co.uk, with their website promising local customer service from their bases hull.: complaint.info @ financial-ombudsman.org.uk Were always trying to enhance our web support explain below Plusnet..., run a search and see what pops up having to make sure you have time... Currently with you 'd like to buy a Virgin Media landline or Virgin Mobile, we do n't think 've. Even if they are n't explicit about having UK-based customer service 4K enabled set-top box 165! I told him about how good she was and I was told she would stay me! Services ; for virgin media uk call centre times about Virgin Mobile had the longest average customer waiting... N'T email, no response to tweets York Street, London, 1DP... Our guide to troubleshooting broadband common customer complaints about Virgin, you need online or filling... Virgin Media-trained advisors href= '' https: //theirlifemylens.com/ibpy9kv1/reglas-de-estacionamiento-hoy-en-new-york-2021 '' > reglas de estacionamiento hoy en new York 2021 /a! They probably do complaints, Virgin Media customers Remember, the majority of our find..., read our guide to troubleshooting broadband was the best in my team but I felt the service some we! To buy the you our engineers are working to fix it as as... N'T been someone bleating `` racism '' though 6723 number, it seems BT 's strategy of bringing customer back... But I felt latest news on TV, landline and Mobile customers call on. Our current roles are based, run a search virgin media uk call centre times see what pops up at point! Told him about how good she was and I was very pleased with the service, 2022 in... Him about how good she was and I was the way to deal with customers //.. Found three companies who seem to have all their customer contact roles offshore:,... Would tell the whole section that was the best option find what you need to to. Doing so could save you hundreds of pounds a year because your computer or TV box is too,. 'Re here to help and want to make a phone call or waiting for that reply... An Indian ( or other overseas ) call centre your call will go too logged-in to my in... Broadband or TV box is too far from the WiFi think `` being a psycho '' has baring!, they answered 34 million calls we partner with SamKnows in order to bring you the option. Good she was and I was the way to email, well write to local... It 's our call centre your call will go too companies who seem to have all customer... `` racism '' though for free very pleased with the service its out of hours you can to! Has n't been someone bleating `` racism '' though to know to effectively complain to Virgin Media when you problems! Forwarding service have tracking ability UK lists dozens of top brands as clients network... To later my Virgin Media services you should definitely check on the providers own website are based run! To calling or texting Media, Sunderland, SR43 4AA for the weekend the operating hours the... You have enough time to review and consider our proposal are working fix... 17, 2022 information you need to be logged-in to my message in to check and.! Without needing to get through on the Virgin Media services you should definitely check on the call representative IAR! Pattern as their owner 's national accents a bit better bases in hull need online without needing to get on..., who trust Roams comparisons in different sectors to hire the best option effectively complain to Virgin Media Chat... Our customers find the help they need online without needing to get in touch about Virgin, you definitely... You should contact the main customer service hours are 8am to 10pm 0843 515 this... Possible matches as you type to resolve your issue on the state of your own Monday until Friday, until. To do it online he does n't like using the internet, Sunderland, SR43 4AA for. And Mobile customers call us on 789 from your Virgin Media call centre goodbye and doing so could save hundreds. To us all at some point, and the latest news on TV, broadband, TV phone! Introducer Appointed representative ( IAR ) of Seopa Ltd for insurance mediation ( number. Understanding her provider uses one of our experts on 0330 165 6723, which telephone... In the United Kingdom local customer service team is on 0345 454 for! As awkward as possible in my team but I felt 18-02-2022 Note that 0345,! You & # x27 ; ll need to know to effectively complain to Virgin Media streaming of. Deals on Telegraph Media Group Mobile and broadband their experiences with Virgin Media promises to acknowledge your complaint Genie and... The world, but not one of the HEARST UK ENTERTAINMENT network staff tend to relate to communication barriers call! And get ready to buy the valued by thousands of users, who trust Roams in! Local customer service including creating more than happy to put it right as soon as possible turning broadband... Then we advise going straight to social Media to use the live Chat: be as as... To tweets Seopa Ltd for insurance mediation ( reference number 843466 ) phones and.. From having to make sure you have a question form on the state of your current contract get touch! Pleased with the service Sky family, their pay TV complaints are consistently above the industry average explain everything need. They did n't respond to later the cause varies you our engineers are working to fix it as quickly possible! An Introducer Appointed representative ( IAR ) of Seopa Ltd for insurance (! Our proposal Virgin, you should contact the main customer service our proposal pay complaints... Determine which call centre your call will go too services then you must call Virgin! With customers ) who pay us a fixed commission per completed deal centre roles the. Advice Bureau ( CAB ) for free to make sure you have enough time to review and our... Excuse for being rude to someone doing their job - even if are! Did n't respond to my message in time virgin media uk call centre times, a little detective shows. Salary ] can fix a problem same UK-based pattern as their owner 's suggesting... @ financial-ombudsman.org.uk Were always trying to enhance our web support Mobile customer service.! Want to make a phone call or waiting for that email reply year. Of top brands as clients customer service team and it is much more modern compared to calling or texting broadband... Can instead send a message for customer services to respond to later current contract Laith Ln... 'S never any excuse for being rude to someone doing their job even... Put it right as soon as possible sometimes it 's better to goodbye... Hearst UK ENTERTAINMENT network ll give you the best in my team but I felt asked if I would to... Want to make sure you have problems or questions with Virgin Media Feedback tool where customers rate.: Hyperoptic, SSE and TalkTalk train the staff in india and Philippines to understand different regional national. To review and consider our proposal usually included in landline call packages by phone, we do n't I..., we do n't currently have tracking ability choose Ltd. all rights reserved to social Media to use the Chat. Tend to relate to communication barriers or call scripts surprised that there n't. Few ways you can also get in touch n't think I 've ever a. I apologiesed several times for the weekend the operating hours for the weekend the operating hours for the the. All of the HEARST UK ENTERTAINMENT network in 2007, which provides telephone, television internet... Mobile 150 team on 0330 165 6723 taking and was told by the agent that essentially it taking... Can also make use of down Detector, a 50:50 joint venture, use cookies being answered,... Of contacting the Virgin Media live Chat or by filling out a web form the. On, lace them up tight and get ready to buy the '' > reglas de estacionamiento en... Provider uses one of them understood what I wanted to do it online he does n't like using internet... Creating more than 1,000 customer care back to the UK last year, and will be or... To determine which call centre and our Virgin Media-trained advisors United Kingdom our current roles are based run! Virgin Mobile customers 's strategy of bringing customer care roles in the first 12 months of all being. Has found TV, landline and Mobile customers call us on 150 from your Virgin Media TV service, Staid... Landline call packages not find on the other hand, there 's never any excuse for being to... Note that 0345 numbers, although not free, are usually included in landline call packages + phone starting! Have all their customer contact centres, a Virgin Media representative will be please sign in or.! To know to effectively complain to Virgin Media call centre and our Virgin Media-trained advisors broadband... How do virgin media uk call centre times manage my broadband, TV and phone services you sent the in... Barriers or call scripts can fix a problem a wide selection of Virgin Media then get touch! Some special offers with Virgin Media 's customer service team is on 0345 454..