If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. (b) We accept payment with all major debit/credit Cards (excluding Amex). For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Renew it online or at a Merseytravel Centre a few days before term starts. Are there any restrictions in place when using a Solo Term Time Ticket? 8. WeeklyUse it any time on any day for one week. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. The MetroSmart website will only show your online ticket purchases. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. . If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. What is a MetroCard and is it different to a Walrus card? (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. 8. 1.3 These Terms were last updated in November 2020. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. No trains are running from the station. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. 5.1 Each time you board and alight a bus, it counts as a separate journey. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. . 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 14.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. We can prevent your lost card from being used and send you a replacement if necessary. We can prevent your lost card from being used and send you a replacement if necessary. Solo Tickets: 2. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). 16. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. We are unable to issue cash or cheque refunds. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. Back; Bus; Rail; Tunnel; . Vehicles towing a trailer or Caravan must pay the class 2 toll. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. DefenitionsAccount Holder means the holder of the Fast Tag Account. I no longer need my ticket can I have arefund ? Travel at any time of the day locally or on the national rail network with a standard single or return ticket. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Tickets are valid Monday to Friday on term time dates only. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. Costs are detailed in the table below. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. 15. 5. We advise you to register your card online so that we have a record if you lose it. You can just get the Arriva #89 all the way there from Liverpool airport. 6. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. You can just get the Arriva #89 all the way there from Liverpool airport. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. Liverpool Lime Street is currently closed to the public due to a security threat. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. 16. This fee is to cover the card production and distribution costs. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Solo. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 8. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. Acceptance of your proof of age is at the sole discretion of the bus operator. 10.6.3 a valid receipt is submitted to us with the request for a refund. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. You no longer need a photo or application form. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Walrus cards will disappear from circulation over time. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). Cash, contactless, credit or debit cards. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. Introducing Merseytravel's 03 Tickets for Adults . We will refund a Term Time Ticket in line with our refund policy. only. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. It is the Account Holders responsibility to ensure payments are successfully taken. If this information changes, for any reason, you must notify us immediately. We are unable to issue cash or cheque refunds. You can buy a Solo ticket for a week, a month, a year or a term. We advise you to register your card online so that we have a record if you lose it. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Liverpool Lime Street is currently closed to the public due to a security threat. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. Keep your receipt or email confirmation as proof of purchase. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. 4.1 Adult Solo Tickets are for persons aged 19 or over. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. 7. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. One DayUse it anytime on the day that you buy it. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Please make sure that you complete all fields - including those marked *. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 9. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. We are sorry for any inconvenience caused. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. 15. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Third Party RightsThis Agreement is between you and Merseytravel. We are sorry for any inconvenience caused. A few days before term starts but you cannot use it before the beginning of term. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 6. There is a 1 activation charge when you buy your new MetroCard. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. Simply click the Register button on the home page and follow the 2-step registration process. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 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