We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Station Road SurgeryStation Road Medical record. We make it easy to register you and your family. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. (Note that ordering several items at once to be counted as one prescription). Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We are setting up a new delivery service for our dispensing patients. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. View and share your medical record. This is for reasons of accuracy and safety. Patient does not provide medical advice, diagnosis or treatment. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. By asking your local pharmacist to request on your behalf. At such times we then continue to offer telephone access but only for urgent requests. NR17 2AF Map. We would also like to use analytical cookies to understand how our site is used and improve user experience. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Staff Login, GP Website Design by iatro. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. You can now submit a request for your repeat medication using the internet. Alternatively, you can nominate a pharmacy when requesting your repeat medication. NR17 2AS Map, Queens Square SurgeryQueens Square Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. What has happened to this surgery? View more. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Ask your GP surgery which service your GP surgery uses. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . NR17 2AS Map, Queens Square SurgeryQueens Square Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. We've put some small files called cookies on your device to make our site work. Let us know your preference. If you take medicine regularly you'll usually have a repeat prescription. Attleborough However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. We make it easy to register you and your family. Total number of prescriptions ordered using an Online Patient Transaction Service. removal of moles and skin lesions) - provided in-house; . Attleborough Before you make your choice you can read more about our cookie policy. Flu vaccinations - Aged 65 and over group. 56.78% were satisfied, of 213 respondents. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Attleborough We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Sleep like a baby. Repeat medication. We would also like to use analytical cookies to understand how our site is used and improve user experience. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Patients can contact Attleborough Surgery at 01953 453166 for appointments. You can also find out if you are entitled to free prescriptions. We'll be in touch shortly. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Find out how to renew your repeat prescriptions. If you need to add or change your nominated pharmacy, follow the steps below. We will use a cookie to save your choice. Before you make your choice you can read more about our cookie policy. Notice EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Let us know your preference. Page last reviewed: 21 August 2020 This method is quicker and safer and can include any pharmacy of your choice. Attleborough You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. We will use a cookie to save your choice. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Check with your GP practice to see if they offer the service. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Our monthly delivery service supports our most vulnerable patients. Request repeat medication or managing existing requests. This website uses cookies. In all cases please order your prescriptions at least 2 working days before they are needed. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Your pharmacy of choice is referred to as your nominated pharmacy. NR17 2AF Map. Diabetes - Managing Blood Glucose Level (HbA1c). Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. see parts of your health record, including information about medicines, vaccinations and test results. Messaging. Proxy. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Station Road SurgeryStation Road Let us know your preference. The website wasnt working. 96.90% had confidence, of 215 respondents. I believe that I may have an adult umbilical hernia. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Order Now. Attleborough Both sites dispense medicines to eligible practice patients. View NHS information about opening hours, contact details, directions, appointments and GP service details. Analytical cookies send information to Google Analytics. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Attleborough Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Attleborough Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. 84.48% within a recommended level, out of 799 patients. Please allow 2 working days before collecting your prescription. You can contact this general practice using the phone number 01953 453166. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. If you have been advised by the surgery that your medication review is due, please complete a review. My mother left hospital with a head injury. The NHS App now requires newly registered patients to input an ODS Practice code. Including Station Road and Queens Square branches. Attleborough This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Before you make your choice you can read more about our cookie policy. We make it easy to register you and your family. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Message your practice. Feltwell Thetford IP26 4AD (01842) 828938. 2 talking about this. You'll be able to collect your medicine in person when it's ready. 56.7% vaccinated, of 1602 eligible people. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Ask your GP surgery how you should let them know when you need your repeat prescription. Using your NHS account. Only your overall rating, comment and name (if disclosed) will be visible online. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. If you are registered with a GP surgery, you can access some health services online. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. NR17 2AF Map. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Accessibility Sorry for any inconvenience. We've put some small files called cookies on your device to make our site work. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Minor surgery (e.g. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. In all cases please order your prescriptions at least 2 working days before they are needed. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. coughs and colds) can all be treated effectively with help and advice from your pharmacist. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. The Nominated pharmacy section with a nomination. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Select the pharmacy of your choice from the list provided. . It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. There is currently an issue with the Patient Access service. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Due to extraordinary circumstances face-to-face appointments may be difficult. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Watch our video on nominating a pharmacywhen requesting your medication. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Select Repeat Medication from the menu, then New medication order. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. NR17 2AF Map, Station Road SurgeryStation Road Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Extremely poor admin. [subject to staffing levels as a result of Coronavirus]. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. The NHS Access app is no longer working. NR17 2AF Map. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. For more information, see the dispensary page. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Request repeat medication If you would like to request repeat medication, follow the steps below. Thank you for subscribing to our newsletter. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. Attleborough Surgery is a GP/Doctors practice in Attleborough. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. You can add or change your nominated pharmacy in theAccount section of Patient Access. 42.50% detected by practice, out of 120 new diagnoses. Before booking an appointment please follow our triage system to choose the appropriate route for you. How long must this keep going until someone fully investigates? Station Road SurgeryStation Road Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. By asking your local pharmacist to request on your behalf. I think this is disgusting to ignore mental health in this way. I cannot find a way to get an appointment. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . NHS self-referral. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. If not, you'll need to order your medicines from your GP surgery each time. Analytical cookies send information to Google Analytics. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Care Quality Commission Inspection Ratings. Attleborough You have nominated your pharmacy of choice. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Attleborough As I type this I am number 15 in the call queue! We've put some small files called cookies on your device to make our site work. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Practice365 Privacy Policy The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. You . Attleborough Send your request by post or fax it to your normal surgery of attendance. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. We would also like to use analytical cookies to understand how our site is used and improve user experience. NR17 2AS Map, Queens Square SurgeryQueens Square The Account option, which is visible once your name is selected. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Website and Digital Marketing by White Bear. Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. View the cost of prescriptions on the NHS website. Its very very poor service. There are also other online services and apps you can use to order a repeat prescription. . We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Manage an account on behalf of another patient or relative. 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