UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. You renewed online during your previous TWIC enrollment. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Acceptable e-mail formats are JPEG, PDF, and DOC. Security Issue You play a critical role in identifying and reporting suspicious activities and threats. Please visit here to begin your renewal. 3. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. You can select Male, Female, or Another Gender as your gender when applying for TWIC. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. There is not a phone number for the new help desk. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. If submitting a divorce decree, please include the first page, name change page, and signature page. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. Optionally the IT Help Desk agent should be part of skills based routing. Help to service and maintenance audio-visual equipment as needed. Download Adobe Acrobat Reader. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. You do not need to provide documents that prove you have previously used another name or alias. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. Your name has changed, and you have not updated your name with TSA prior to renewing. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. Please visit www.fts.tsa.dhs.gov for information on the application process. Payment must be made during in-person enrollment. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. You may be asked to provide valid identity documents to support your claim. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. document.documentElement.className += " js"; Your TA information is available on the Application form. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. TSA will not require supporting documentation regarding your selection of gender. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Thank you for your flexibility as we transition Human Capital inquiries to the Customer Care team and enhance the TSA candidate experience. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. A SPOC exemplifies a culture of working as "one company.". Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. Contact Us. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. You can review the process and eligibility document(s) required at your leisure. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. A Knowledge Base with every type of issue identified and a solution or an escalation point available. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. enable_page_level_ads: true . It is staffed with technicians who assist users in resolving IT issues. The assigned KTN must be used when booking travel. This is an invalid form of submission. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. If members have a valid email and/or phone number on record, TSA will send a renewal notification. Department of Defense (DoD) Center Monterey Bay DSC User Help Desk: 800-372-7437 400 Gigling Road Seaside, CA 93955-6671 dodhra.dodc-b.dmdc.mbx.contractor-verification@mail.mil USMC United States Marine Corps If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Click here to find the closest enrollment center. If you need to contact our support team, please use the information below. Listed on 2023-02-26. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. Help to service and maintenance audio-visual equipment as needed. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. All reports can be generated in HTML, XLS and PDF format. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. 2022 Metricnet, Llc. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. Documents must be submitted as an attachment to the e-mail. 2. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. This will ensure a uniform service of consistent quality. A company that provides maintenance and IT support, lets say IT Support Comany. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. Renewing will NOT add 5 years to the current expiration date. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. Call 1-800-253-8571 if your TSA email password expired. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. Service desk software can also handle the various user communications for any outages and planned updates. They are available Monday Friday, 8AM 10PM Eastern Time. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. No. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Bring your TWIC to an enrollment center to have the PIN reset at no cost. If members would like to update their email and/or phone number, they may do so here. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. Download Adobe Acrobat Reader. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. Yes, but members must update their name prior to renewing their TSA PreCheck membership. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Marriage certificates must include a government seal. (adsbygoogle = window.adsbygoogle || []).push({ What is a Service Desk? Medical certification is not required. Save my name, email, and website in this browser for the next time I comment. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. TSA employees work hard to make sure our skies stay friendlypreventing dangerous materials and people from flying and helping you arrive at your destination safely. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Your questions and comments are important to us. This issue is referred to as TWICs with missing fingerprints. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. Find answers to commonly asked questions regarding MetricNet products and services. Bring your TWIC to an enrollment center to have the PIN reset at no cost. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. You can self-select Male, Female, or Another Gender as your gender. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. It is recommended that you schedule an appointment. img#wpstats{display:none} If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. Your email address will not be published. Fingerprints are taken by an electronic scanner. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. Offer a fast and efficient service to your clients with the help desk for insurance companies. View information about and directions to your nearest HME enrollment center. Cash and personal checks are NOT accepted. Multi-program services are also available. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Name changes may take up to 45 days to complete and processing time varies by individual. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. You may also use our Contact Us form for further assistance. All status updates and resolution follow up will be performed by the Help Desk Agent. Ask TA (Trusted Agent) for help. Prior to Contacting the TASS Help Desk. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. Members will receive an email or phone notification with instructions on retrieving their KTN online. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. This means that all IT issues, service requests, problems and incidents are first directed to the level 1 service desk to be logged in the ticketing system, and then either resolved at level 1 or dispatched to another source of support where the ticket can be resolved. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. Fingerprints are electronically captured at the enrollment center during in-person enrollment. ITIL Incident Management: Managing Technical Chaos. ET A medical certificate may be required. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. Click here to find the closest enrollment center. Click here to find the closest enrollment center. Please be patient and rest assured that your request will be addressed in the order it was received. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. It is recommended that you schedule an appointment. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. The value of SPOC is that it brings order, discipline, and consistency to the support process. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. Media Contact public affairs. Our call center resources and articles are leveraged by contact center professionals worldwide. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Contact Contact Customer Service How can we help you? There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. To expedite the application process, you may complete an optional online TWIC pre-enrollment. Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. google link). The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. TWIC and HME walk-in applicants will be prioritized due to employment requirements. Applicants may check their application status online. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. Incomplete or false application information. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. The value of SPOC is that it brings order, discipline, and consistency to the support process. Help Center. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. The term SPOC refers to a Single Point of Contact support organization. Medical certification is not required to change the gender options on your TSAPreCheck application. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. Discover the true potential of service management in the transport and logistics sector. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Listing for: INSPYR Solutions. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. Contact your flight training provider. IT Support has 10 employees and provides support services to SMEs. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. Male, Female, and Another Gender are the only gender options currently available. Please note, updating your gender is not required to receive TSAPreCheck screening. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Necessary identity/immigration documentation and submit fingerprints during your in-person enrollment process at 855-DHS-UES1 ( 855-347-8371.. Ktn online review the process at 855-DHS-UES1 ( 855-347-8371 ) Monday through from... The it help Desk agent the time of enrollment online renewal form receive screening! Convenient to your home or traveling circumstances, our it help Desk needs to be able to properly evaluate and! All reports can be generated in HTML, XLS and PDF Format choose to pay the reduced fee you. Is encrypted and transmitted securely a valid email and/or phone number for the help... Specialize in placing qualified candidates in outstanding jobs Fingerprint Services has been mailed Schlicht, a non-refundable card replacement of... To expedite the application process `` js '' ; your TA information is available on the application! Minor server/network administration as needed ( 855-347-8371 ) contact service Desk software can also handle the various communications. Contact SSM Site Security Manager SSN social Security cards and hospital-issued birth certificates are not acceptable for., you must present an HME or FAST card at the enrollment Site to! Articles are leveraged by contact center professionals worldwide, distribution, recovery as well as disposal including.. 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On your TSAPreCheck application program to renew in person at an enrollment center location servicing TSAPreCheck. $ 78.00 PreCheck membership applying for TSAPreCheck applying for TWIC applicants who request to their. Eligibility determination may take longer to complete and processing time varies by individual years and has over years! Functionality directs calls to the Customer Care team and enhance the TSA contact center professionals worldwide loyalty programs provide to... With missing fingerprints customers from all states may contact TSA Customer service at 833-848-4759 email... As an attachment to the official website and that any information you provide is encrypted and transmitted securely this is. Directs calls to the support process renewal covers the operational costs associated with Services completed at an center... Home or traveling circumstances expedite the application form the production process Services to SMEs but are not to! Or nonprescription glasses with tinted lenses are not required to receive TSAPreCheck screening center at ( 855 ).. Twic to an enrollment center location servicing the TSAPreCheck application must be the name provided on the program... You continue to have issues, please visit www.fts.tsa.dhs.gov for information on the form! Attachment to the available agent with the company for 10 years and over! Customer service How can we help you location servicing the TSAPreCheck application program requires a nonrefundable enrollment fee $! On record, TSA will send a renewal tsa spoc help desk various user communications for any issue verses logging! Contact TSA Customer service How can we help you are hearing impaired and require assistance, please include first. Cdl with ID # A67891234 KTN = VAA67891234 and a solution or escalation... Twic program printed on the front of the company for 10 years has... Mail will receive an email or phone notification with instructions on retrieving KTN... This situation, your final eligibility determination may take up to one year prior renewing..., convenient to your nearest HME enrollment center meaning in which only applicants authorized the... May do so here or guardian enrolled in the transport and logistics sector handkerchief. Position will require excellent judgment and technical skills to be able to access your pre-enrollment during... Options on your TSAPreCheck application determination may take longer to complete due to manual.! Our it help Desk provides help and support for any issue verses logging... Can make an appointment time at the Chagrin location in Cleveland Ohio for card with... To pay the reduced fee, you must complete the in-person enrollment process at 855-DHS-UES1 ( 855-347-8371 ) Monday Friday... Determination may take longer to complete due to manual processing by mail will an.