Absolutely no customer service. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. The referee works with both sides to try to reach an agreement. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. How can we help you? System is impossible to use, does not provide any hint of helpful advice or service. For all Queensland and New South Wales matches please call 1300 364 001. The seller also has rights provided by the tickets terms and conditions. Ticketek Australia you're a pathetic poor excuse for a company. "I gave them all my new bank details, so it's not to do with the card," she said. Buying event tickets(external link) Commerce Commission. This is a review for Ticketek marketplace, run by Ticketek. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. If there is a financial failure of any Transport provider. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 Debit cards for online purchases may have different chargeback rights than credit cards. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. Some industries have an ombudsman or other complaint body that helps resolve disputes. Armed Forces Naval Service, Marines, Army or Air Force. Immediate household persons living together at the same permanent address. an event beyond human control, such as a natural disaster interrupting the event. I replied and asked for a direct line or email address to speak to management/no reply since. It can help if you understand your consumer rights and guarantees when you make contact. You can post or email the complaint letter to the business. I wish to book a group larger than ten tickets how do I do that? There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. I got tickets to a concert from ticketek that got cancelled of covid. Instead I was sent the PDF email after the show. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. We educate consumers and businesses about their rights and responsibilities. Anyone can write a Trustpilot review. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. She warns other event goers to avoid Viagogo at all costs. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Find out how we combat fake reviews. I sent a message via the website and got the pdfs a day or so later. Appalling and hope that I never have to use ticketek ever again. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Where You are the business owner or registered Director, or a member of Your family is. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. The diehard fan said Ticketek owed her a refund. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. We recommend getting advice from a lawyer if you are considering legal action. The family was looking forward to attending a professional bull riding event in Newcastle. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. You can write a complaint letter to the business. Companies can ask for reviews via automatic invitations. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. I will NEVER buy tickets from this company again! Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. They rapidly charged my credit card, then didn't provide the tickets. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Accordingly, to . I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Below is an example of a complaint letter. Ripoff Report Needs Your Help! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. They may investigate and issue a warning or fine. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Domestic Matches. READ MORE: How a young man with humble beginnings bought 43 homes. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. failed the examination previously and had to re-sit. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Make a complaint(external link) Commerce Commission. If a business breaks the consumer law when selling tickets, we can investigate. Zero stars, uselessly run, waste of a time company. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. Attendance at business meetings and business travel. Fire A report from the fire service and/or police. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. 2023 Trustpilot A/S. Where You have not been physically examined by a Doctor prior to the date of the Booking. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. not being made aware of certain conditions, such as a restricted view. . We may consider other Emergency Circumstances at our discretion. Sell tickets directly from your Ticketek Account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. Then I looked on Trustpilot at their reviews and really started to worry! Without doubt the worst and most useless "service" of any company anywhere in the world. No chance at all, I used to work for them. Anyone can make a report to the ACCC about a false or misleading claim. Author: Lancaster, Ca. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Promoters and venues also have conditions of entry. - Ticketing companies have to carry out their services with reasonable care and skill. When you have a problem with a product or service, the first step is to contact the business. Tickets sales and resales. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. It is a monopoly on the ticketing industry that never should've happened. We may take some form of. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". Consumers may also have a right to a refund if the event is unable to be delivered safely. when tickets officially go on sale. Have not been physically examined by a Melbourne mother whose son suffered a medical emergency earlier this month complaint external! 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