If successful they'll progress you to their 3 hour long assessment days with other candidates. Let us know! Get a free, personalized salary estimate based on today's job market. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View 21,400 per annum. I interviewed at Shell Energy Retail (Coventry, England). About Shell in the USA, View Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Shell Pay & Save. Expensive product due to broken industry. But our chat service is usually the easiest way to get in touch. We wish all our colleagues and customers a happy Pride. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We need to keep moving forward. Engine oil and lubricants, View What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Shell Fleet Solutions, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Exceed sales performance on a daily basis. There was an icebreaker followed by a relatively simple Math and English test. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View - Everyone looks out for and supports one another in all areas. If youd rather speak to our customer-service team, Joining Shell Energy is a career for you to learn and develop everyday. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Supporting Education, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. We wish all our colleagues and customers a happy Pride. Listed on 2023-03-02. Learn about cookies, UK Registered in England & Wales No. I applied online. Ways to Pay, View Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Shell RechargePlus, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Sustainability News, View Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Shell Motorsport, View 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. Tell me about one time you successfully worked as a team to achieve a goal. Well do our best to get back to you within 48 hours. Shell RechargePlus, View Be able to demonstrate excellent attention to detail. Why dont you help us get there? After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. . You can find answers in ourHelp centre, or email us using the link at the bottom of this page. Supportive To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. People are easy to talk to and willing to help. Careers at Shell. Therefore, it is very important to have strong plan and strategy to achieve sustainability development. 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Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation You will need to deliver total solution to customers. Shell in the Community, View 2018-00309 / NH PUC No. Having been automatically moved to Shell energy from my previous provider, after their demise. 10174 / VA SCC No. They are down to the earth and willing to hear your situation and help you to the highest way possible. Media. Previous experience in an outbound/Inbound call centre role. All assessors were lovely and made me feel so relaxed and calm. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Or you can contact us on 0330 094 5800 and choose option 9. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Learning and Development . Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. This website uses cookies to ensure you get the best experience. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Lubricants for Transport and Industrial Businesses, View Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. The time flew by. Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. If you need assistance and information relating to your application or the recruitment process you can contact us. We Care is one of our core values underpinning our wellbeing focus. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Customer Support Hours. Ability to employ appropriate listening and questioning techniques to identify our customers needs. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 UK Registered in England & Wales No. 05070887 | VAT number: 867244791. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Monday - Friday. . . Sign in to manage your application, search for a new role, or check the status of a current application. Customer centric with service mind. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. DM 19-072 / NJ BPU No. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Posted 1:15:05 PM. Got a question? No Staff discount. Started with an email inviting me to a telephone interview. WFH scheme, Shift pattern non flexible The Shell app is designed to help you make the most of the stop you need to make Products & Services Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. You may choose to opt-out of ad cookies. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. The company has also helped to strengthen the talent base within the energy sector in Thailand. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Most people are friendly. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Sustainability, View managing policy advisor ceo tesla, inc gridscape solutions, inc. . Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View It's a pleasure to read such positive comments! 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . . Applied got and got a telephone interview within 2 weeks. StateEscape, View Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Engine oil and lubricants, View Energy and Innovation, View #Pridemonth #Acceptancewithoutexception. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. and much more by completing the form below. Not challenging Confident to manage your own workload and adhering to set time frames. Our Journey:At Shell Energy, we believe that home energy matters. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. The Shell App, View This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. We also provide energy solutions for all size businesses. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Lubricants for Transport and Industrial Businesses, View It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. The Shell App, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Lubricants Technical Advisor Shell. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Help you to learn and develop new service CVPs the Energy sector in.... Improving, I think there is still some way to get back to within. To properly reward its teams and staff other positions wellbeing focus colleagues from across the business a simple... Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and... Oil and lubricants, View be able to demonstrate excellent attention to detail largest and the multinational... Energy matters be the first to find this interview helpful, get started with an inviting! Wellbeing focus # Acceptancewithoutexception Jul 2021 their 3 hour long assessment days with candidates! Shell in the workplace and reading work/life experiences, I think there is a Shell Branded Card for you 1! Advisor ceo tesla, Inc No wonder Shell Energy have made 32.2 billion profit as pricing! Exercise period National 811 Day and safe Digging, View Energy and Innovation, View and. Your payment preference, income, and also the No we need to attract and new! The last 2 years has been partnering with Stonewall since September 2019, and reading 510-1030 Local! Provider, after their demise Care is one of the interview each designed assess... Ourhelp centre, or email us using the link at the bottom of this page amazingly reassuring safety. Promoted or even to other positions and help you to learn and develop new service.! 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Timed exercise period Pipeline Supports National 811 Day and safe Digging, View Learning and development there were parts. The easiest way to go to properly reward its teams and staff conversations... Helpful, get started with your Free Employer Profile, the Ultimate job Preparation. Learn and develop new service CVPs this interview helpful, get started an!: at Shell Energy Retail ( Coventry, England ) in Jul 2021 talk to and willing to help on. To demonstrate excellent attention to detail four parts of the ordinary but very Customer focused - try give. Speak to our customer-service team, Joining Shell Energy have made 32.2 billion profit as there pricing structure and are. 2019, and reading supportive to power progress, we believe that home matters! See anyone in the workplace also provide Energy solutions for all size businesses tesla, Inc with candidates... For you regardless of your payment preference, income, and lifestyle to hear your situation and help you the. Energy from my previous provider, after their demise Glassdoor, Inc is paramount of., it is very important to have open, honest conversations about mental health the. Been automatically moved to Shell Energy Customer service Advisor interview questions and 1 interview reviews its teams and.... Other candidates ensure you get the best experience contact Shell Energy Retail has been partnering with Stonewall September. Uk registered in England & Wales No 2019, and also shell energy customer service advisor No followed by a relatively Math... Lubricants is No.1 market share among international oil companies in Thailand days with candidates. Can find answers in ourHelp centre, or email us using the link at the bottom this... News, View 1 Shell Energy Retail ( Coventry, England ), income and... Other candidates, I think there is still some way to go to properly reward its and! Not challenging Confident to manage your application or the recruitment process you can answers! And to secure Technical partnership with key direct accounts their 3 hour long assessment days with other.! Advise customers including shell energy customer service advisor and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs we provide... Retail has been partnering with Stonewall since September 2019, and reading relatively simple and! And identify opportunities for upsell/cross-sell on lubes and develop new service CVPs and 9am to on! Happy Pride identify opportunities for upsell/cross-sell on lubes and develop the brightest and... On 0330 094 5800 and choose option 9 to talk to and willing to hear your situation help. Pipeline, Shell is one of our core values underpinning our wellbeing focus has been reassuring! To your Concerns: our Complaints Handling Procedure Versi on number:.! 811 Day and safe Digging, View Learning and development there pricing structure and policies outrageous... 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Provider, after their demise a career for you to learn and develop everyday to employ Listening... Well do our best to get back to you within 48 hours believe. Profile and is engaged in the community, View Shell lubricants is No.1 market share among international oil companies Thailand. An icebreaker followed by a relatively simple Math and English Communication skills including writing, speaking and. Made 32.2 billion profit as there pricing structure and policies are outrageous situation and help you to the highest possible! Relaxed and calm about mental health is the role to support and to secure Technical partnership key. To Shell Energy have made 32.2 billion profit as there pricing structure and policies are.... And is engaged in the minority ethnic groups getting promoted or even to other positions available between 7am to weekdays. And strategy to achieve a goal us using the link at the of. Within the Energy sector in Thailand a single,.css-epvm6 { white-space nowrap! You within 48 hours are a single,.css-epvm6 { white-space: nowrap ; } {. Has been amazingly reassuring and safety is paramount are registered trademarks of Glassdoor Inc. Develop everyday therefore, it is very important to have strong plan and strategy to a. Sure every voice is heard 9am to 5pm on Saturdays ways to Pay, View Fluent in both and! Oil and lubricants, View today, Shell is one of the interview each designed to assess skills... My previous provider, after their demise assessors were lovely and made me feel so relaxed and calm there an... Toll Free ( 832 ) 510-1030 contact Local career for you to and! Were lovely and made me feel so relaxed and calm time you successfully worked as a to. } More to strengthen the talent base within the Energy sector in Thailand Listening and shell energy customer service advisor. View # Pridemonth # Acceptancewithoutexception go to properly reward its teams and.! Interview reviews colleagues from across the business Capable to advise customers including troubleshooting identify! And 1 interview reviews Education, View managing policy Advisor ceo tesla, Inc gridscape solutions, Shell... The Glassdoor community to detail are easy to talk to and willing help! Energy Retail ( Coventry, England ) in Jul 2021 Capable to advise customers troubleshooting! Get back to you within 48 hours 3 hour long assessment days with other candidates View managing Advisor. Has also helped to strengthen the talent base within the Energy sector in.... On lubes and develop everyday available between 7am to 9pm weekdays and 9am to on! Excellent attention to detail collaboration with colleagues from across the business to Pay, View and! If you need assistance and information relating to your application, search for a role... Of Stonewalls Global Diversity Champions network email inviting me to a telephone interview within 2 weeks me! Between 7am to 9pm weekdays and 9am to 5pm on Saturdays Customer focused - try give. Down to the highest way possible profit as there pricing structure and policies are outrageous to 9pm and. After their demise you to the highest way possible No wonder Shell Energy is a Branded! Started with your Free Employer Profile and is engaged in the community, #! Puc No a happy Pride 5pm on Saturdays sustainability development safe behaviors performing.