Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. The Technical Support Team is responsible for resolving technical issues for facility customers. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Governing Law and Other Terms. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. you may call the Securus Technologies, Inc. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. This means, for example, if you delete a text we cannot send it again. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. crdito para los pagos recurrentes. Refunds are processed within 60 days after your request is received. o realizar pagos por nuestros servicios. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. How Do I Put Money on Their Account So They Can Call Whoever? You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. est sujeto a cambios. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. There are certain actions that you must not take, and you must not encourage or assist any other person to take. This warranty does not apply to: Securus Technologies Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. We may initiate the closing of a Direct Bill account due to fraudulent account activity. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. When we provide spare parts, those spare parts may be new or reconditioned. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Securus Debit Account: Western UnionRefundInstructions. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Este Acuerdo est We are not responsible for the contents, links or privacy of any of these linked websites. This is completely optional and for your convenience in using services provided by the Company. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. crdito o dbito de forma segura en sus archivos para aadir fondos We will only send you a specific text notification one time. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. We will review and reply to your request in a timely mannernormally within 72 hours. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. What can I do? What things should I consider and do if a payment has not posted to your account? AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. A description of applicable state specific terms is available here: State Specific Terms. Informal Dispute Resolution. 2. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Securus Technologies or other "Jail Facility Phone Providers". At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Terminating your video session is at the sole discretion of the correctional facility or by us. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Text messages sent using this service will not include your account details or other personal information. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Start completing the fillable fields and carefully type in required information. Please read this Limited Warranty carefully. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Esto es completamente opcional y para su comodidad en el uso de los servicios Note that Western Union may apply a fee reducing the totalrefundamount. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. A description of applicable taxes and other fees are available here: Taxes and Fees. How do I get setup for eMessaging using the Securus Android app? General Information At Securus, we're committed to connecting what matters. Pricing, California Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. No refunds of unused balances will be issued after the expiration date. Calculate your Call. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. proporcionados por la Empresa. Our website may also contain links to other websites that are not operated by us. Can I use both JPay and Securus at the same time? Messages and their content are retained by us in accordance with our standard message retention policies. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). For refunds or more information . In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Small Claims Court. Most built-in cameras on laptops are sufficient in terms of picture quality. How do I unblock my phone number on my Securus online account? Almacenamiento de la informacin de tarjeta. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Serve, Facilities & We offer you a range of communications and payments products and services. All Messaging Solutions purchases are non-refundable. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. In most cases, payments are posted to accounts within one hour. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. barring of further use of our Products or website. For Help text the word HELP to 77929. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Please call the GTL customer service number listed below. Credits will expire 90 days after the date of issue if they are not used. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Please contact GTL for a refund of deposited funds and open a Securus account. . 1. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Eligibility and credit limits are determined through the credit check. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Your access to any other website linked to our website is at your own risk. Video Connectsessions are pre-paid and non-refundable. Should I fund anAdvanceConnect account or a SecurusDebit account? What happens if the facility takes away or restricts the services on a tablet that I have ordered? Also, please change your password regularly as an added precaution. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. How do Idetermine what type of account to make a payment on? 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