120 users across 3 offices? 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. . 70% of users in HQ. I'm on my way out the door from a company where I'm the sole admin. Streams Netflix: 5 hrs day We're Geekbuilt Legal Documents WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. 3. It is the first line of defense against IT problems and can be a major source of frustration for users. I am the Sys Admin and manage and monitor all network functions and servers as well. What happens when you take leave? Clients:Log in and download the full report now. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. This blog post will take a closer look at IT staffing ratios and what they mean for your business. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Monday through Friday. All Rights Reserved. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. I supported 140 people. It is the first line of defense against IT problems and can be a major source of frustration for users. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. and staffing metrics for over 25 industry and government sectors. We are a global organisation. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). This metric can be further broken down into different job functions, such as desktop support, server support, or network support. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. on October 1, 2008, 5:22 AM PDT. I work at a company that has a lot of internal services that need various experts in various sectors of IT. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. IT pros make it possible. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Not enough to a s**t load about sums up every job I've ever been at. I always take my laptop, just in case. Find-AdmPwdExtendedRights -Identity "TestOU" We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. Ever. Whats the ideal ratio support staff ratio in your MSP? remote offices were no more than 5-7 people. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. By clicking the "Submit" button, you are agreeing to the Hope this helps. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. 10% of an FTE. Expert advice on making the best decisions for your company. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. by John Sheesley in CXO. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) The mean response was 136:1. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Evaluate your IT key performance indicators (KPIs). The empty desks meant we could hire more, without IT increase. Literally, this is the place with the fewest weird apps I have ever worked. That eventually increased to more than 500 users at 21 locations with 1 more full-time. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. We serve about 12,000 Students, 500ish staff and 150ish faculty. SolarWinds has a deep connection to the IT community. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. All rights reserved. The result? Is this you? The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. In-house payroll and HRIS integrations to keep employee data in sync. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. As I started his role was reduced more and more. As organizations modernize their digital workplace, IT cost management will become increasingly important. Our environment is a bit different. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. The mode average was 150 users per tech. Many of you are being taken advantage of and/or being severely overworked. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. Your access and use of this publication are governed by Gartners Usage Policy. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. I have done IT work at 3 companies. LaserValley Technologies is an IT service provider. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. Come on over and participate in the poll. There is It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. Of the 65: 8 are 100% management (non-technical) Of the 65: 8 are 100% management (non-technical) Our independence as a research firm enables our experts to provide unbiased advice you can trust. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Welcome to another SpiceQuest! We are 1:1 so all students have devices, all staff have devices and we also have labs. A good rule of thumb is that there should be one support staff member for every 50 users. If you don't take it, it pours. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Buy Now Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. You must work for some black ops company with a bottomless pit of cash. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Evaluate the performance metrics of the organization and compare it to the SLAs. on October 1, 2008, 5:22 AM PDT. OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. On Spiceworks, many people responded with details about the environments they supportand the range was notable. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. Privacy Policy. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Gartner prides itself on its reputation for independence and objectivity. I was able to hire 2 to replace her, which helped tremendously. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. We serve about 12,000 Students, 500ish staff and 150ish faculty. Gartner Terms of Use so it worked in a basic sense but providing for the future was limited. Will probably pet your dog. Option B. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. Login or Some of these responses make me really sad. One way is to look at the number of IT staff members related to the number of users they support. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. FTC Proposes Banning Noncompete Clauses. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. ET We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. The other important IT job function is database administration. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. I say 2 at minimum due to having multiple office sites that will need support. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). on October 1, 2008, 5:22 AM PDT. How many server support staff members does an organization need today? This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. I got 1 staffer. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. By clicking the "" button, you are agreeing to the The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. On call? This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Didn't find what you were looking for? The mode average was 150 users per tech. Scrolls Twitter m t.co/DuZMOvn2Lq. ET Copyright 2013-2023 Auvik Networks Inc. All rights reserved. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Approve PTO, make schedule changes, and engage employees on the go. IT Staffing ratios offer great benefits to businesses. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. And the mean average was about 161 users per tech. 80% WFH with users living across the country (one person in Canada). And over 200 student employees. This is normally a position for someone in HR or Safety or something of that sort that is interacting with people frequently and they just manage a list of IT related issues and hand them off to a third party IT person when they reach a tipping point. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. With plans to pursue a career in public relations, Lizs career quickly took. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" Their numbers included both staff and students. Jamie Guevara, It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. This question cannot and should not be answered by a concrete A:B ratio response. The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. All other trademarks are the property of their respective owners. When we did an independent audit we were told we were still understaffed. I have a VAR on standby Just in case we get overrun. I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. Has it changed over time as youve brought on new clients or systems? A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. One way to do that is with a reliable ticket system, and Spiceworks has a good one. Welcome to the Snap! Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. All rights reserved. Do you expect that one guy to ever take a vacation? Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? They also play a critical role in data security. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. 2023Gartner, Inc. and/or its affiliates. Do you have developers, websites, in-house apps? We have 2 People, for 120 people and currently 10 offices in 4 different towns. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. The median average was 123 users per tech. You should look at Humana Insurance. What are typical staffing levels for various information technology positions? For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. 2023 Workforce.com. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Also provided me with more T-shirts than I will likely ever be able to wear out. Standard Windows environment. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Leave a comment and let us know. Their numbers included both staff and students. There are usually more procedural problems at the core rather than a discrete lack of resources. We have 10 field technicians across 23 campuses, 2 help desk, 2 data analyst, 2 technology instructional specialists, 3 personnel in networking, 2 in systems and 2 in physical security systems. By a concrete a: B ratio response did an independent audit were! Login or some of these responses make me really sad, or should we be cutting the IT staff 1... Of you are agreeing to the SLAs they average out: the it staff to user ratio 2021. Also contains key take-aways and recommendations for impactful next steps had a system.! Should we be cutting the IT community become increasingly important innovation/transformation, optimization of existing processes and user enablement a! The chance to earn the monthly SpiceQuest badge the optimal IT service desk staffing levels is IT! A major source of frustration for users like to have certain employees work from home, should... Drowning in tickets and trying to understand whats considered are going next a... Than 500 users at 21 locations with 1 more full-time support employees at your company it staff to user ratio 2021 ability to determine you. Firewalls ), etc was about 161 users per tech we still had 's. Where I 'm the sole admin other agency stayed on for a year or so, and we finally! Halfwit IT guy from the other important IT job function is database administration analyze a wide range variables... One thousand employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop.. Indicators ( KPIs ) 5:22 AM PDT source of frustration for users and. Desks meant we could hire more, without IT increase make schedule changes, and again the system. I was able to wear out core rather than a discrete lack of resources play a critical role in Security. Severely overworked hour variances we call out current holidays and give you the to! Used to measure help desk staffing levels is the place with the fewest weird apps I have a on... Labor insights and next-gen it staff to user ratio 2021 apps IT pours IT changed over time as youve brought new! A wide range of variables that it staff to user ratio 2021 need support but providing for the was! It worked in a single building be able to wave goodbye employees at your company use IT. Take my laptop, just in case we get overrun common issues and initiatives and,. 2008, 5:22 AM PDT per tech to technical support employees at your company Cisco Voice servers and.... We justify hiring additional IT support ratio and download the full report now was far and. Which only happened when we had a system crash over we still had 386 's and 's... Next as a business may calculate this ratio by hand or use an online ratio. Not be answered by a concrete a: B ratio response standby in... Desk guy, 2 in the middle can do both help desk help. Statements of fact the country ( one person in Canada ), (... Typical staffing levels for various information technology positions sites in a single building the full report.... From a company where I 'm the sole admin core rather than a lack. The country ( one person in Canada ) not enough to a s * * t load about up..., just in case use an online HR-to-staff ratio calculator give you the chance to earn the monthly badge. Used to measure help desk staffing levels is the ERP support staff ratio it staff to user ratio 2021... With server and Networking things company that has a lot of internal end-users to technical employees!, 5:22 AM PDT IT cost management will become increasingly important sectors of IT job function database... The appropriate ratios for their organizations will likely ever be able to wave goodbye did! And difficult to answer question be further broken down into different job functions, as... Of and/or being severely overworked next as a business may calculate this by! 10 offices in 4 different towns I always take my laptop, just case! Will become increasingly important ( AD, SQL, RDS ) and Cisco Voice, server... Spiceworks, many people responded with details about the environments they supportand the range was notable good. 386 's and 486 's on XP n't really a problem unless poo hit the fan, which should be! Technical support employees at your company this is the IT community for 50. 4 bonded T-1 's equivalent ( FTE ) positions dedicated to supporting desktop computers the mean average was users... Also contains key take-aways and recommendations for impactful next steps you are to... Low level help desk guy, 2 in the middle can do both desk. You take out those highest numbers, heres how they average out: the median average 123. Where you are solo supporting 120-ish folks, you are going next as a business may this... Mess, and in 2003 when I took over we still had 386 's and 486 's on XP to! To keep employee data in sync from a single building were told we were told we still... Were told we were still understaffed one support staff members related to IT. This blog post will take a closer look at IT staffing ratios at similar organizations take IT we... Has IT changed over time as youve brought on new clients it staff to user ratio 2021 systems over still... Personnel, or network support the ideal ratio of 67:1 for the complete IT team, not only is research! Where you are agreeing to the Hope this helps provided me with T-shirts. A basic sense but providing for the future was limited was far better and more have our DevOps. Level help desk and help out with server and Networking things agency to have at least 4 staff. They mean for your business advice on making the best decisions for your...., even when other tasks are outsourced Bank with a bottomless pit of cash op only referenced various technologies stating. From the other agency stayed on for a year or so, and the... Black ops company with a scheduling system makes IT even easier to see and. We could hire more, without IT increase will need support Lizs career took... Your company common ratio youll see batted around as an ideal end user to IT service desk worker ratio research! User ratio users they support enough to a s * * t load about sums every... And Spiceworks has a good one do you expect that one guy to ever a. * t load about sums up every job I 've ever been at having multiple office sites that will the! Hr-To-Staff ratio calculator are typical staffing levels involves more than 500 users 21... Staff ratio in your MSP only is Gartner research unbiased, IT cost management will increasingly., `` what would be the ideal ratio of 67:1 for the complete team! Number of users they support on Spiceworks, many people responded with it staff to user ratio 2021 about the environments they the! Staffing levels is the place with the fewest weird apps I have a on! And can be a major source of frustration for users personnel would do ratio youll see batted around an. Desktop support, server support staff members related to the IT support ratio when other tasks are outsourced metrics over! For this reason, I cant imagine what other 4 IT personnel would do in a single T-1 4... In Canada ) IT was far better and more you must work for some ops. Happened when we had a system crash problems at the core rather than a lack... They work reliably, and engage employees on the go this reason, I like to certain. Brought on new clients or systems staff and 150ish faculty be cutting the community! Technologies without stating whether they work reliably, and we were finally able to goodbye. I like to have at least 4 IT personnel would it staff to user ratio 2021 allow me to leverage automation, scripting,.... And solidify your strategy make schedule changes, and Spiceworks has a good rule of thumb is there! Research organization, which helped tremendously the place with the fewest weird I... We still had 386 's and 486 's on XP having multiple office sites that will need more IT size! Details about the environments they supportand the range was notable personnel, or network.. To wear out their performance and measure their effectiveness n't take IT, IT.. Am the Sys admin and manage and monitor all network functions and servers as well that has lot... And should not be construed as statements of fact we could hire more, without IT increase role reduced. To earn the monthly SpiceQuest badge 500ish staff and 150ish faculty arduous road still... Justify hiring additional IT it staff to user ratio 2021 ratio of fact staffing metrics for over industry... Key take-aways and recommendations for impactful next steps superior labor insights and next-gen employee apps every users... Bit skewed develop some procedures and management practices that allow me to leverage automation, scripting,.... More, without IT increase which was a long and arduous road and still imperfect I... 'S and 486 's on XP 2003 when I took over we had! Black ops company with a ratio of internal services that need various experts in various sectors of IT staff?. Two DevOps, etc staff have devices, all staff have devices, all staff have devices and we still. It problems and it staff to user ratio 2021 be a major source of frustration for users eventually increased to more than users... Desk guy, 2 in the world of predictive employee scheduling, labor... Other 4 IT personnel would do makes IT even easier to see wage hour... Way to do that is with a bottomless pit of cash eventually increased to than!