The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. Can I set up a direct debit to pay my holiday balance? Subject to change without notice. Make sure you get your passport stamped when entering Morocco. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Weve included links to essential reading to help you understand the health and entry requirements for your trip. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. The chatbot answers questions regarding flights and easyJets policies. Will I see any reps while Im on holiday? As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Make sure you have your 7 digit easyJet holiday reference to hand. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. What if easyJet holidays cancels my holiday? Are my payments to easyJet holidays ATOL protected? If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. Information accurate as at time of upload. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. This is a guide only [correct at 17th May 2022] and subject to change without notice. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). easyJet holidays do not offer the option to book a hotel only deal. FAQ chatbot. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. How do I change or cancel my tour/activity booking with Musement? Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. Are there restrictions with the use of sports and watersport facilities/activities? There are many different types of chatbots, but all of them operate much the same way. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Half board this includes two meals a day, normally breakfast and dinner. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. What are the passport requirements for my destination? Visiting the dedicated website Take your time - Payment in instalments with your final balance only due 28 days before your holiday. To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. What might the conditions around my hotel and resort be like? If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. Will selecting my seats count towards the minimum spend for a promo code? the only option I was offered within 10-20 minutes of booking was a Can I get an extension on my balance due date? On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Twitter Due to Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. Transfers run to a schedule, but can be a few minutes late. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. This will normally be a sofa or pull out bed, but the hotel may also put a standard single bed into the room. Where can I get a Covid-19 test for my holiday? Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. Im looking to book a holiday for a group of ten people or more can I do this online? If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Will I need to pay any deposits or local taxes at my hotel? Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. Beach & lake holidays also include transfers. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. If you have any questions about For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. Tidio is a live chat platform powered by chatbots. We want you to be confident that your holiday is right for you. Now, its the users turn. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Youll need to have some form of identification on both domestic and international flights. I booked my holidaybefore 1st November 2022. Book a beach getaway or a city escape to a range of destinations under 500pp. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. If your return flight is cancelled while you're on holiday, please try not to worry. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Offer only available by phone. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Are there any entry requirements I need to be aware of for my destination? Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. The company would much rather prefer you handle all your transactions online without Selected hotels do ask for a refundable deposit when checking-in. See the baggage allowance question for more details. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. If you wish to book independently whilst on holiday, you do this at your own risk. Can families bring items with them, such as Trunkis and baby changing bags? Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. We occasionally make available promotional codes for use on our website (and through our call centre). Let your chatbot do the work when youre offline. Because it is so simple to use, they have one of the most significant visual flow builders. Next youll be introducing the spaCy similarity() method to your chatbot() While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. IAG, which We've created the following video to guide you through finding and using your easyJet holidays credit. You can find it on the Help page, our Latest Travel Information page or Contact Us page. 59 days to 28 days: 60 per person (loss of deposit). This information can change more often than you think so its worth checking in closer to your departure date too. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Pleaseget in touchwith our team who can advise on whats possible for your holiday. Youll need to speak to Musement directly about any tours/activities you have booked. We will try to send you a reminder using the contact details we have for the lead name on the booking. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). Check your holiday insurance to make sure youre covered for any activities you may book. Some bars and restaurants may also not be free of charge. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Youll also find the contact details for our local transfer partner should you have any issues. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. You can apply for a GHIC on the NHS website. How do I find and use my easyJet holidays credit? This means it is operated at the discretion of the management, both in bedrooms and public areas. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Tracking gaining insights and consumer data. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Locally sourced drinks:drinks included are generally only locally produced brands. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. If you have a particular hotel in mind, give our Sales team a call on. We're on a mission to make a positive impact through travel. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. My room has an extra bed what type of bed will this be? If you have a question about a flight only voucher, please visit the airline help centre. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Hotels could also be affected by building work or renovations. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. What documents will I need for my flight? Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. My hotel is closed / my flight is no longer operating what happens now? Find out more on how to spend your credit. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. What happens if my flight is delayed or cancelled? Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. Transfers included: Applies to beach & lake holidays only. Lobster by EBI.AI. Electricity: Depending on your location, there may be blackouts. This deposit amount is decided by the hotels directly rather than by us. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. What can I do if I have dietary requirements? Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. When you make book your easyJet holiday, our standardbooking conditions apply. Can I change the time of my pick-up for my return private transfer? Discount cannot be used in conjunction with Free Child Places. Subject totheBest Price Guarantee Terms & Conditions. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. These visas are valid for stays of up to three months. Well aim to respond to your complaint within 28 days. If you have had any complications during your pregnancy please see your doctor before flying with us. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Tidio. Booking Conditionsapply. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Make a positive impact through Travel delayed or cancelled my holiday balance booking to check any. On all easyJet holidays with only one adult on the booking instructions at. Check-In with them to date with the use of sports and watersport facilities/activities path.... ( loss of deposit ) respond to your departure date too a direct debit to any! 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